Message Thread
Paris Las Vegas Resort & Casino
- Guest
- Simone Sala
- Guest email
- Not provided
- Thread ID
- 9c2b1d7e-0e1a-4329-a8c5-56888e67b52c
- Reservation ID
- 2445888884
- Messages
- 11
Add Message
- 🏨
Property
f93438a8-9f2f-4bb6-9eb1-246f8d2a4f21
Jun 11, 2026, 3:42 p.m.
We apologize for the issues you've experienced with your room and the inconvenience this has caused. We understand that our previous attempts to resolve the problems with your safe and bathtub faucet were unsuccessful, and for that, we are truly sorry. We have informed our maintenance team about your concerns, and they are working to address the issues. Please don't hesitate to reach out if you need further assistance.
in-room-maintenance-response - 🧳
Guest
7272bde2-1bde-4e4b-a383-2003c7e19cc4
Jun 11, 2026, 3:41 p.m.
Bom dia! Fomos à recepção (front desk) 3 vezes para solicitar ajuda. Duas pessoas da equipe de segurança estiveram no apartamento para verificar a situação, mas o problema não foi resolvido. Informamos a recepção que além do cofre, que não fechava, a torneira da banheira estava vazando. Não houve nenhuma preocupação em tentar resolver os problemas em nossa acomodação.
in-room-maintenance-issue - 🏨
Property
57b2d31f-648a-493b-9866-ef1fecccf178
Jun 10, 2026, 8:15 p.m.
Apologies for the issues you are having, we will share with with our team, however, we recommend reaching out to the front desk for immediate assistance.
- 🏨
Property
9e1488eb-640d-4f30-838d-9f2faac23528
Jun 10, 2026, 5:14 a.m.
Boa noite! Thank you for reaching out to us about the issue with your in-room safe. We apologize for the inconvenience this has caused and appreciate the efforts of our team members who have already attempted to resolve the issue. Please let us know if there's anything else we can do to assist you in the meantime.
in-room-safe-maintenance - 🧳
Guest
2448e7cb-945a-4d94-b5f9-d00bd365ff5e
Jun 10, 2026, 5:14 a.m.
Boa noite! Precisamos da sua ajuda. Nosso cofre não está funcionando, desde a nossa primeira noite. Quando chegamos no apto a a porta do cofre estava aberta e tranca fechada. Duas pessoas, da equipe do hotel, tentaram arrumar e não conseguiram. Estamos aguardando uma solução. Desde já, agradecemos a atenção.
in-room-safe-issue - 🧳
Guest
6faeb598-8560-435b-b429-fe71bba42a04
May 17, 2026, 9:54 p.m.
Além disso, nosso voo sairá à noite do dia 10 de junho. O hotel possui guarda malas? Podemos usar a infra estrutura do hotel (piscina) enquanto esperamos?
- 🧳
Guest
55b46d99-727b-4da5-9e7d-cd7604b80218
May 17, 2026, 9:51 p.m.
Boa noite! Gostaríamos de saber se possuem alguma indicação de passeio guiado para o Gran Cannyon. Estaremos hospedados no período de 08 a 11 de junho de 2026.
- 🏨
Property
0ed22ec4-3b43-4cd6-b014-d5321f03f579
Apr 30, 2026, 7:57 p.m.
Thank you for choosing Paris Las Vegas to celebrate such a special occasion! We’re truly honored to be part of your celebration and can’t wait to welcome you for your Parisian rendezvous. Our team looks forward to helping make your stay memorable, and if there’s anything we can do to add an extra touch to your visit, please don’t hesitate to let us know. We’re excited to celebrate with you!
- 🧳
Guest
90751c89-93db-4e82-b1dd-d5254a7a947b
Apr 30, 2026, 2:30 a.m.
Muito obrigada pelo retorno. Estamos comemorando o aniversário do meu filho, Luca, e gostaríamos que essa viagem fosse muito especial.
- 🏨
Property
c2515fef-6c94-482d-a2a2-784d78671653
Apr 28, 2026, 9:21 p.m.
We’re happy to note your request - Please keep in mind that exact rooms are assigned at check-in based on availability and cannot be guaranteed in advance. That said, our team will absolutely do our best to accommodate your request upon arrival and make your stay as smooth and enjoyable as possible!
- 🧳
Guest
2b9189bb-d728-4e3b-91ed-7614adb61cde
Apr 25, 2026, 2:11 a.m.
I would like to request an apartment in one of the renovated towers and, if possible, on a higher floor.