Expedia · Message
Received · Jun 11, 2026, 3:41 p.m.
Bom dia! Fomos à recepção (front desk) 3 vezes para solicitar ajuda. Duas pessoas da equipe de segurança estiveram no apartamento para verificar a situação, mas o problema não foi resolvido. Informamos a recepção que além do cofre, que não fechava, a torneira da banheira estava vazando. Não houve nenhuma preocupação em tentar resolver os problemas em nossa acomodação.
Sent · Jun 11, 2026, 3:42 p.m.
We apologize for the issues you've experienced with your room and the inconvenience this has caused. We understand that our previous attempts to resolve the problems with your safe and bathtub faucet were unsuccessful, and for that, we are truly sorry. We have informed our maintenance team about your concerns, and they are working to address the issues. Please don't hesitate to reach out if you need further assistance.
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