Message Thread

Paris Las Vegas Resort & Casino

Expedia Property #200710 America/Los_Angeles
Guest
Astrid Yolanda Sandoval Meza
Guest email
Not provided
Thread ID
ed16b77c-20f0-4463-8af8-b5942a3f8765
Reservation ID
2386484846
Messages
33
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  1. 🏨

    Property

    542d6c98-edad-4f6c-946d-b0656c89a13d

    Jun 16, 2026, 3:19 a.m.

    View response

    Lo sentimos por el inconveniente con su factura. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto.

    billing-dispute-policy
  2. 🧳

    Guest

    237804d3-cde8-4070-b071-3a5662e98384

    Jun 16, 2026, 3:19 a.m.

    o me pasan con la persona indicada para reslover este tipo de problemas

    billing-issue
  3. 🏨

    Property

    2196db6a-2b29-471e-bc6d-f36efcd7ca9b

    Jun 16, 2026, 3:19 a.m.

    View response

    Lo sentimos por el inconveniente con su factura. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione cualquier información adicional relevante para que podamos investigar y resolver el problema de manera eficiente.

    billing-dispute-policy
  4. 🧳

    Guest

    95e262aa-84b3-4095-9522-98174bdc51a3

    Jun 16, 2026, 3:18 a.m.

    Justo acabo de llamarle a la Sra Dolores Gutierrez , eso que me estan explicando es mentira porque a ella le hicieron el cargo por la cantidad de $186.90 usd (3,271.27 pesos) Si fuera como me explican ,a ella no le hubieran hecho ningun cargo Es la primera vez que me hospedo con ustedes y hubo demasiados inconvenientes. primero me hicieron el cargo doble, ya lo arregle con mi banco y luego no cumplen con el reembolso del deposito, y ahora me dicen otra cosa que no tiene sentido. Cobraron 3 veces el Resort fee y es un robo Tengo foto del cargo que se hizo a la tarjeta Visa con terminacion 2569 que es la de Dolores Gutierrez Necesito resolver esto ya, como les comento es mucho tiempo y no me resuelven nada, o mejor digan desde un principio que no reembolsan lo del deposito por noche y ya hubiera decidido si me hospedo o no con ustedes

    billing-issue
  5. 🏨

    Property

    87e728a5-89dc-4021-80cd-0a3b8c1b6158

    Jun 16, 2026, 3:00 a.m.

    View response

    Lo sentimos por el inconveniente con su factura. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione cualquier información adicional relevante para que podamos investigar y resolver el problema de manera eficiente.

    billing-dispute-policy
  6. 🧳

    Guest

    40789afd-c194-489e-b9fb-2d100fa76cff

    Jun 16, 2026, 2:59 a.m.

    porque hicieron eso? Desde que hicimos check in se acalaro que cada quien iba a pagar su habitacion con tarjetas diferentes, porque me cargaron todo a mi? Eso es error de ustedes, yo como recupero mi dinero?

    billing-issue Escalated
  7. 🏨

    Property

    0ecac0a8-da41-4954-a44c-71e59e8a9ded

    Jun 16, 2026, 1:24 a.m.

    We heard back from our team: Guest had 2 identical reservations with the incidental deposit of $150 released upon checkout for each. KZ362 - Visa card ending 2569 NXYMG - Mastercard ending 8378 This means you had Resort Fees for both rooms, which would have been $56.63 per night, for a total of $169.89 per room, and $339.78 total.

  8. 🧳

    Guest

    1ba19b14-8de7-49c5-8c1a-e11cad2aa4dd

    Jun 15, 2026, 3:32 a.m.

    Entonces creo que el cargo definitivo fue lo que hicieron mal

  9. 🏨

    Property

    cd3e379c-ee03-446d-b829-d927d5cc556a

    Jun 15, 2026, 3:31 a.m.

    View response

    Lo sentimos por el inconveniente con su factura. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto.

    billing-dispute-policy
  10. 🧳

    Guest

    d54aaa0c-cc0b-402e-b7b4-6c78ebcff99f

    Jun 15, 2026, 3:31 a.m.

    Ya solo quedo realizado un cargo por la cantidad de $5,877 pesos, equivalente a $300 usd, DE LOS CUALES $150USD ERA EL DEPOSITO POR LAS 3 NOCHES QUE ME HOSPEDE

    billing-issue
  11. 🏨

    Property

    16c8983f-2779-40ab-8856-4ce423563ba3

    Jun 14, 2026, 10:41 p.m.

    ¿Sigue viendo dos cargos de Paris Las Vegas? Al llegar, realizamos una retención de fondos para cubrir las tasas del complejo y el depósito. Posteriormente, al realizar la salida, se libera dicha retención y se efectúa el cargo definitivo por las tasas del complejo y cualquier gasto adicional. No verá un reembolso como tal; simplemente habrá un único cargo final por parte del hotel.

  12. 🏨

    Property

    64df5f78-af8e-4cf6-a0af-6298fd530b1f

    Jun 14, 2026, 1:46 a.m.

    View response

    Lo sentimos por el inconveniente con su reembolso. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto.

    deposit-refund-policy
  13. 🧳

    Guest

    4120d7fc-a848-439a-8e54-44aa3d8b536a

    Jun 14, 2026, 1:45 a.m.

    Ya pasaron 2 meses y no se resuelve nada de que forma se van a poner en contacto conmigo? Eso me dicen pero es muy sencillo, manden el comprobante de que hicieron mi reembolso

    deposit-refund-issue
  14. 🏨

    Property

    e4f88475-22d7-4cae-8bcc-00610a1dd920

    Jun 14, 2026, 12:38 a.m.

    View response

    Lo sentimos por el inconveniente con su reembolso. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto.

    deposit-refund-policy
  15. 🧳

    Guest

    9b6d4bd8-81f7-4ba3-b47b-327950c82979

    Jun 14, 2026, 12:38 a.m.

    En mi banco no se relejo ningun reemboso

    deposit-refund-issue
  16. 🧳

    Guest

    b4ed25d8-bdf3-480c-b82f-9f75f37d6461

    Jun 14, 2026, 12:36 a.m.

    Buenas tardes, ya son muchas veces las que les pido ayuda con mi reembolso y nadie me resuelve nada favor de enviarme el comprobante con el numero de folio del reembolso que segun ustedes me hicieron el dia 12 Abril 2026

  17. 🏨

    Property

    421e8fd0-a307-49f8-b7ad-0204cacf94d0

    Jun 11, 2026, 2:39 a.m.

    View response

    Lo sentimos por el inconveniente con su factura. Nuestro equipo de atención al cliente se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione cualquier información adicional relevante para que podamos investigar y resolver el problema de manera eficiente.

    billing-dispute-policy
  18. 🧳

    Guest

    22184451-a0ac-4a31-bb86-4e8e831e2574

    Jun 11, 2026, 2:39 a.m.

    Itinerario de expedia 73366029462856 numero de confirmacion PLVEolWGDb 1 habitacion a nombre de Astrid Yolanda Sandoval Meza Solamente el reembolso de las 3 noches que me hospéde con ustedes no se hizo

    billing-issue Escalated
  19. 🏨

    Property

    82474b71-c299-46bb-bf5b-171d3af66ba5

    Jun 10, 2026, 9:56 p.m.

    View response

    Lo sentimos por el inconveniente con su factura. Nuestro equipo de atención al cliente se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione su número de reserva y cualquier otra información relevante para que podamos investigar y resolver el problema de manera eficiente.

    billing-dispute-policy
  20. 🧳

    Guest

    8f64d473-d1e8-44eb-aed2-aba7aafa503e

    Jun 10, 2026, 9:52 p.m.

    de hecho si me hicieron el cargo doble del resort fee y el deposito de $150 usd , pero hable a mi banco y me reembolsaron ese caergo doble. lo del reembolso ya lo revise y no se me regreso el dinero tambien hable a mi banco y me dicen que no tengo ningun reembolso del hotel

    billing-issue Escalated
  21. 🏨

    Property

    becc30ff-94fc-42e3-97ab-dc08a89ca121

    Jun 10, 2026, 8:19 p.m.

    View response

    You're welcome, Astrid. It was our pleasure to assist you. If you have any other questions or concerns, please don't hesitate to reach out to us. Have a great day!

    general-response
  22. 🧳

    Guest

    7a179379-8496-463e-bd07-c1f5f7611f64

    Jun 10, 2026, 8:18 p.m.

    gracias

    general-inquiry
  23. 🏨

    Property

    f4b591ad-6b9c-43c6-874e-3b182aff604f

    Jun 10, 2026, 8:01 p.m.

    Hold is released by the hotel immediately at time of check-out. It is up to the credit card company as to when they release the hold which is typically 5 -10 business days. Please note you will not see a refund of +$150, however the authorization hold placed at check-in was released at check-out and there should only be one charge for your resort fees and any incidental charges. Are you still showing two charges from Paris Las Vegas?

  24. 🏨

    Property

    89811e52-2a5e-4db4-89e6-d29ddbbffafa

    Jun 10, 2026, 7:05 p.m.

    View response

    Thank you for reaching out to us about the issue with your deposit refund, Astrid. We apologize for the inconvenience and appreciate you providing your Expedia itinerary number and confirmation number. We will process your refund as soon as possible.

    deposit-refund-policy
  25. 🧳

    Guest

    9ec35824-5dc5-4bbb-a32f-aabc6728cf45

    Jun 10, 2026, 7:02 p.m.

    Itinerario de expedia 73366029462856 numero de confirmacion PLVEolWGDb 1 habitacion a nombre de Astrid Yolanda Sandoval Meza

    deposit-refund-issue
  26. 🏨

    Property

    08ef292b-e39d-42df-86e7-02e8c491adcf

    Jun 10, 2026, 6:14 a.m.

    View response

    Lo sentimos por el inconveniente con el reembolso de su depósito. Nuestro equipo de atención al cliente se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione su número de reserva y cualquier otra información relevante para que podamos investigar y resolver el problema de manera eficiente.

    deposit-refund-policy
  27. 🧳

    Guest

    8d390c44-c434-4c91-ad10-193713994f22

    Jun 10, 2026, 6:14 a.m.

    sigo sin recibir el reembolso del deposito, mi banco me dice que no se hizo el reembolso, con quien puedo checar este inconveniente en español

    deposit-refund-issue
  28. 🏨

    Property

    b061e956-4324-4019-98be-9896779b81e4

    Apr 21, 2026, 10:43 p.m.

    Hold is released by the hotel immediately at time of check-out. It is up to the credit card company as to when they release the hold which is typically 5 -10 business days

  29. 🧳

    Guest

    594b6bb6-220e-4b0f-a480-2a6f97d3428e

    Apr 21, 2026, 12:11 a.m.

    Buenas tardes me podrian decir cuanto tiempo se tardan en reembolsar el deposito de $150 usd?

  30. 🏨

    Property

    9b51c4c4-0366-471b-b3ce-36363b6ad640

    Apr 13, 2026, 12:34 a.m.

    Dear Astrid Yolanda Sandoval Meza, We hope you enjoyed your recent stay with us at Paris Las Vegas Resort & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Paris Las Vegas Resort & Casino, and we hope to see you again soon. Best, Paris Las Vegas Resort & Casino

  31. 🏨

    Property

    847101a8-ced5-4f13-b028-4d3af4c14c25

    Apr 10, 2026, 3:50 a.m.

    Greetings Astrid Yolanda Sandoval Meza Thank you for choosing Paris Las Vegas! Before your arrival, we would like to provide some information to help you prepare for your stay. • Skip the line! Use the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the lobby kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ •Elevate your stay! Suites and rooms with incredible views can be yours! Contact ----@--------.--- for more information. Just include your name and arrival date and we will have a hospitality professional contact you within 48 hours. •In-Room Dining with Caesars Eats! Order directly from Paris restaurants for pick-up or delivery. https://plv.playbytr.com/guest#/menu/2031?parent=2581&tmpl=pages-stack •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 877-703-7574 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP.  Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Additional Details: A nightly resort fee of $54.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is before 4PM and late check-out is after 11AM. The minimum age for check-in is 21. A government-issued ID is required, with no exceptions. We look forward to your arrival, Paris Las Vegas Hotel Management

  32. 🏨

    Property

    89e273a5-10e3-4098-ae7c-b02ce604cb73

    Apr 9, 2026, 2:17 a.m.

    Dear Astrid Yolanda Sandoval Meza Skip the check-in line! Confirm your preferences and arrival details so we can get your Express Check-In started. Please use the below link to complete your Express Check-In: https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia Once you complete the Express Check-in process online, you will be sent a QR code to scan at the kiosk in the lobby to print your room keys. We are looking forward to your arrival! Paris Las Vegas Resort & Casino

  33. 🏨

    Property

    70de75c9-668b-4ec3-8e79-3953426adc8f

    Feb 5, 2026, 1:17 a.m.

    Greetings Astrid Yolanda Sandoval Meza Thank you for choosing Paris Las Vegas! Before your arrival, we would like to provide some information to help you prepare for your stay. • Skip the line! Use the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the lobby kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ •Elevate your stay! Suites and rooms with incredible views can be yours! Contact ----@--------.--- for more information. Just include your name and arrival date and we will have a hospitality professional contact you within 48 hours. •In-Room Dining with Caesars Eats! Order directly from Paris restaurants for pick-up or delivery. https://plv.playbytr.com/guest#/menu/2031?parent=2581&tmpl=pages-stack •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 877-703-7574 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP.  Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Additional Details: A nightly resort fee of $54.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is before 4PM and late check-out is after 11AM. The minimum age for check-in is 21. A government-issued ID is required, with no exceptions. We look forward to your arrival, Paris Las Vegas Hotel Management