Flamingo Las Vegas Hotel & Casino

I apologize for the confusion, and I appreciate you bringing this to our attention.

I apologize for the issue with the early check-in charge. We will look into this matter further and a member of our team will be in touch with you to discuss the details of your account.

Can you please clarify if you used early check-in for your stay?

I apologize for the issue with the early check-in charge. We will look into this matter further and a member of our team will be in touch with you to discuss the details of your account.

You're welcome! We appreciate your gratitude.

We have heard back from our team, and they have refunded the early check in fee of $34.01 as a gesture of goodwill.

We are sending this to our team and will have them reach out directly to discuss any compensation due to the issues with the elevators.

I apologize for the inconvenience you experienced with the elevator being closed for hours and preventing you from accessing your room.

Absolutely - we can’t wait to welcome you! You may use the following link to retrieve your reservation and check-in: https://checkin.caesars.com/?epid=SearchArrivals&hc=FLV&ref=Expedia The online check-in link will ONLY work on your day of arrival, after 4:00AM local time. Please note that the Caesars Rewards app will not work with third party booking numbers, however you can use that link above to check-in online anytime on your arrival date. The front desk can also associate your Caesars Rewards at checkin.

I apologize for the difficulty you're experiencing with checking in through the app.

Marina Jourdan, We want the opportunity to earn your 5-star review with faster, smoother service from the moment you arrive. Skip the check-in line by completing Express Check-In in advance. Just confirm your preferences and arrival details using the link below: https://checkin.caesars.com/?epid=SearchArrivals&hc=FLV&ref=Expedia Once completed, you’ll receive a QR code to scan at the lobby kiosk to quickly print your room keys. • We highly encourage using our mobile check-in - please note that check-in lines can have a longer wait time during peak hours, so checking in online will help to expedite that process for you! • Please be sure to provide your best email address during check-in -- this will be where your final receipt is sent over to. We look forward to welcoming you soon! Flamingo Las Vegas

Greetings Marina Jourdan Thank you for choosing Flamingo Las Vegas! Our goal is to deliver a 5-star experience from check-in to check-out. Before your arrival, we would like to provide some information to help you prepare for your stay: • CHECK IN EASILY! Download the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the Mobile Check-in Kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=FLV&ref=Expedia • We highly encourage using our mobile check-in - please note that check-in lines can have a longer wait time during peak hours, so checking in online will help to expedite that process for you! • Please be sure to provide your best email address during check-in -- this will be where your final receipt is sent over to. • A nightly resort fee of $49.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two guests daily. This fee is subject to change without prior notice. No need to worry, this amount was displayed as part of your total when you made this reservation to be collected when you arrive. This is just a reminder that the charge will be made upon arrival. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. • Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking • Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is any time before 4PM and late check-out is any time after 11AM. • The minimum age for check-in is 21 years old, a government issued ID is required, with no exceptions. We are a family friendly hotel, guests under 21 are welcome, with an adult over the age of 21. A few other cool ways to elevate your stay: •Our team of hospitality professionals is readily available to offer discounted rates on premium room or suite upgrades before your arrival. Please contact ----@--------.--- with your name and confirmation number. Our team will curate personalized options within 48 hours to secure your preferences. •In-Room Dining with Caesars Eats! Order directly from Flamingo restaurants for pick-up or delivery. https://flv.playbytr.com/guest#/menu/2?tmpl=container-sections •Relax at the Spa at Flamingo. Ease your mind and treat yourself by booking your spa services today. Book now https://www.caesars.com/flamingo-las-vegas/things-to-do/spa-and-fitness • Spanning nearly 1.5 acres, the Las Vegas Go Pool complex offers five distinct pools and experiences at varying levels throughout the space including VIP cabanas, and a stunning selection of in-water VIP couches and daybeds. Complimentary poolside lounge chairs around the main pool are also available on a first-come, first-served basis. Hours: Go Pool 21+ 9AM to 6PM, Family Pool 9AM to 5PM daily. •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 855-642-5619 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP.  Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ We look forward to your arrival, Flamingo Las Vegas