Message Thread
Paris Las Vegas Resort & Casino
- Guest
- Baonuan You
- Guest email
- Not provided
- Thread ID
- 20f11cff-e252-4721-8f9f-3e100cc6561f
- Reservation ID
- 2443568928
- Messages
- 28
Add Message
- 🏨
Property
6ec37841-62cc-404e-a4b6-fabf4d6a4414
Jun 10, 2026, 9:17 p.m.
You're welcome, Baonuan. We're glad we could resolve the issue with the wifi and minibar charges. If you have any other questions or concerns, please don't hesitate to reach out to us.
billing-dispute-policy - 🧳
Guest
3b08b437-e56b-402c-8e49-6f6a02c5f6f7
Jun 10, 2026, 9:17 p.m.
Sounds good thank you
billing-dispute - 🏨
Property
61aed212-0802-47dd-a541-6518c47f3df7
Jun 10, 2026, 7:47 p.m.
We have heard back from our team, and the wifi and minibar charges have been refunded, so the only fee remaining is the $62.30 resort fee. Please allow 7-10 business days for processing.
- 🏨
Property
20b5b164-f660-4a92-b826-7db22c5e307f
Jun 10, 2026, 4:41 a.m.
I apologize for the frustration and inconvenience caused by the delay in resolving your billing dispute. I understand that you have been waiting for a resolution since May 29 and have been in touch with our team regarding this issue. I want to assure you that we are working to resolve this as soon as possible. If you need any further updates, please let us know.
billing-dispute-policy - 🧳
Guest
d1394615-9ec8-49f2-9729-bc1573dfe917
Jun 10, 2026, 4:40 a.m.
Please do so asap tomorrow. i have been waiting for a day, and chased with your team regarding this since May 29. This is ridiculous!
billing-dispute - 🏨
Property
00066042-64d8-4e02-a419-759d219d119f
Jun 10, 2026, 4:03 a.m.
I apologize for the confusion with the charges. We appreciate you bringing this to our attention and we're happy to look into this further for you. A member of our team will be in touch with you soon to discuss the details of your charges and work towards a resolution.
billing-dispute-policy - 🧳
Guest
5258dba2-3b50-4e0b-9ced-94821908d8fd
Jun 10, 2026, 3:42 a.m.
Expedia agent told me that we were charged for wifi and mini bar. You must record the wrong room number. We did not access wifi with more than two devices. And we did not take anything from the mini bar.
billing-dispute Escalated - 🏨
Property
ad77f745-d1c7-406a-aa27-3289d3be8d78
Jun 10, 2026, 2:50 a.m.
I apologize again for the inconvenience caused by the charges. We appreciate your patience and will work to resolve this issue as soon as possible.
billing-dispute-policy - 🧳
Guest
6f0da2db-831e-425d-9ff2-e598d4a923b4
Jun 10, 2026, 2:49 a.m.
Ok, so what is the solution and ETA for this?
billing-dispute - 🏨
Property
5237632e-aa6e-4772-bb11-52b7de21a499
Jun 10, 2026, 2:45 a.m.
Regarding your charges and the hold on your account, we appreciate your patience and apologize again for the inconvenience.
billing-dispute-policy - 🧳
Guest
42e6317c-3b0c-4e84-9287-5bb7616fb3ec
Jun 10, 2026, 2:45 a.m.
Could you please let me know who will help me solve the problem
billing-dispute - 🏨
Property
c5d1c6e4-eeb7-4710-83cb-05b5c2db130c
Jun 9, 2026, 5:31 p.m.
Thank you for your patience, and I apologize again for the inconvenience.
billing-dispute-policy - 🧳
Guest
b6886ad4-d0ad-4a8a-9ba6-4effcbeb1cf9
Jun 9, 2026, 5:31 p.m.
Ok I will keep waiting for the member of you to reach out to me
billing-dispute - 🏨
Property
a2a70d71-7658-4596-9a76-e7459bf7c9f5
Jun 9, 2026, 4:03 p.m.
I apologize for the inconvenience and confusion caused by the charges.
billing-dispute-policy - 🧳
Guest
a7e138ff-92e5-419c-8941-22bef7ab5008
Jun 9, 2026, 4:02 p.m.
It is very inconvenient and confusing…
billing-dispute - 🏨
Property
e95642a9-3bb9-422e-9fb4-3cbfe3134bb4
Jun 9, 2026, 4:02 p.m.
I apologize for the confusion with the charges. We appreciate your patience. I'm going to go ahead and look into this further for you. A member of our team will be in touch with you soon to discuss the details of your charges and the hold on your account.
multiple-charges-policy - 🏨
Property
9c0be891-d38c-4f74-b876-35fe027ac1af
Jun 9, 2026, 4:01 p.m.
I apologize for the confusion with the charges. We appreciate your patience.
multiple-charges-policy - 🧳
Guest
936f11a4-6edf-4d67-bf5b-d04f59fe569b
Jun 9, 2026, 4:01 p.m.
Can you confirm and release the hold, it seems $80 were on hold
multiple-charges Escalated - 🧳
Guest
e165523d-f3bc-4066-b109-5445b3d77a71
Jun 9, 2026, 4:01 p.m.
Two charges: $10.12 on 4/22 and $142.31 on 5/22
multiple-charges - 🏨
Property
74538257-d976-4a4a-9bd7-a173260fce39
Jun 8, 2026, 11:50 p.m.
Do you still have two charges, or just the one charge? Your resort fees were $62.30 per night, and the deposit would have been $50 authorized and released at check-out. It looks like you may have had incidentals charged as well? You may request a copy of your invoice here: https://www.caesars.com/help-and-support/hotel-folio-request
- 🧳
Guest
ab8ebab1-1f03-4109-8311-7760bb139fde
Jun 7, 2026, 11:25 p.m.
The price should be : Total $72.42 Paid $10.12 [Visa 0674] Pay at property $62.30
- 🧳
Guest
1575c247-b675-4e48-8b89-cb7335b56d74
Jun 7, 2026, 11:25 p.m.
I used credit card
- 🧳
Guest
2bffb460-f11b-462b-bb54-37502be84e1d
Jun 7, 2026, 11:24 p.m.
Not pending, it seems processed: 05/25/2026 Expand transaction for Transaction date: 05/25/2026PARIS LV CASINO FRNT DSK LAS VEGAS NV Type Purchases $142.31.
- 🏨
Property
9b260b1f-2324-47d4-8032-408e65b5660d
Jun 7, 2026, 10:06 p.m.
Are you still showing two charges from Paris Las Vegas? If you only have one, the authorization from check-in has been released. It has been over 10 business days, so if you do still have 2 charges pending on your account, can you advise if you used a debit card or international credit card?
- 🧳
Guest
8fc60a27-5c34-4fd9-974e-7961319059b5
Jun 7, 2026, 9:15 p.m.
Hi I still haven't received the $80 authorization amount. We checked out on 5/22 and today is 6/7. It is more than the typical time frame. Could you please check? Thanks.
- 🧳
Guest
4280c667-4b42-4c94-81f5-0a1e9ad76fb4
May 29, 2026, 9:03 p.m.
Got it, thx!
- 🏨
Property
9625d3d3-e707-4126-8ccb-3e8bbe4d445f
May 29, 2026, 4:22 p.m.
Hold is released by the hotel immediately at time of check-out. It is up to the credit card company as to when they release the hold which is typically 5 -10 business days
- 🧳
Guest
53d4b902-b142-4902-abcd-11a519929825
May 29, 2026, 5:29 a.m.
Hi, I understand that a total of $142.31 was charged to my credit card at the time of check-in on May 21, 2026, including an $80 authorization hold. Could you please confirm when the $80 authorization amount will be released back to the same credit card; if so, what is the estimated timeframe? Thank you.