Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Muhammad Awais
Guest email
Not provided
Thread ID
06056797-3363-4dea-b855-cc535bc031b9
Reservation ID
2441158444
Messages
18
Add Message
  1. 🏨

    Property

    e3d5506e-2f21-432e-a6f1-fd0fd82d2ded

    Jun 11, 2026, 1:10 a.m.

    View response

    Thank you for providing the room number, 36014. We apologize again for the issues you experienced during your stay, particularly with the air conditioner not working. We will make sure to investigate this matter further and take necessary steps to prevent such issues in the future. Text Rio Rita at (702) 777-7777 for more information.

    room-issue-follow-up
  2. 🧳

    Guest

    396becbb-d2dd-4c9d-b40b-7f850d015d8a

    Jun 11, 2026, 1:09 a.m.

    Room no 36014

    room-number-provided
  3. 🏨

    Property

    ac3d2206-ddfc-4146-80b0-1338d8e69d2c

    Jun 11, 2026, 12:42 a.m.

    View response

    I'm so sorry to hear that the air conditioner in your room was not working properly during your stay, and I can imagine how uncomfortable that must have been for you. I want to assure you that we take these issues seriously. Could you please provide me with more details about your stay, such as the room number and any attempts you made to report the issue to our staff? We are committed to preventing such issues in the future. Text Rio Rita at (702) 777-7777 for more information.

    guest-complaint-response
  4. 🧳

    Guest

    c44d6458-cf14-4ac3-9bc4-11f91ed87d79

    Jun 11, 2026, 12:41 a.m.

    Air conditioner was not working at all i was literally sweating every night

    maintenance-issue
  5. 🏨

    Property

    9635ff62-77de-489b-bf8a-6de916909739

    Jun 10, 2026, 11:58 p.m.

    View response

    I'm so sorry to hear that your stay with us was not up to your expectations. Can you please provide more details about what went wrong during your stay? Your feedback is invaluable in helping us improve our services. I'll make sure to pass on your comments to our team and we'll do our best to prevent such issues in the future. If you'd like to discuss this further, please don't hesitate to contact us directly. Text Rio Rita at (702) 777-7777 for more information.

    guest-complaint-response
  6. 🧳

    Guest

    23242c63-0695-4a77-a5b5-0e138c6709c2

    Jun 10, 2026, 11:58 p.m.

    It was worst stay i ever had

    poor-stay-experience
  7. 🏨

    Property

    a550f677-4be5-4115-82d9-014a9c04bd43

    Jun 10, 2026, 10:20 p.m.

    Dear Muhammad Awais, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  8. 🏨

    Property

    e91beac9-2020-4cb3-9eb0-fba62d98d491

    Jun 8, 2026, 10:10 p.m.

    Muhammad Awais - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  9. 🏨

    Property

    16a3f39c-3e24-4035-b116-3a64180ab982

    Jun 7, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  10. 🏨

    Property

    5ee60791-cec7-4e42-9bc3-7e6461346f01

    Jun 7, 2026, 10:29 p.m.

    Dear Muhammad Awais, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  11. 🏨

    Property

    5c4f9936-cda5-45af-bf46-44850623824c

    Jun 4, 2026, 10:20 p.m.

    Dear Muhammad Awais, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino

  12. 🏨

    Property

    6ccb0406-2206-42a2-9229-6efcca7b7a3a

    Jun 1, 2026, 8:30 p.m.

    View response

    Thank you for letting us know about your early arrival. We'll do our best to accommodate an early check-in, but please note that it's subject to room availability. If your room is not ready, we can store your luggage until check-in time. You can arrive at 10 AM and we'll be happy to assist you. Please note that if you booked through Expedia, any changes to your reservation, including early check-in, would need to be handled through their customer service. Call Rio Rita at (702) 777-7777 for more information.

    early-check-in-policy
  13. 🏨

    Property

    6a82a210-42ec-44ac-bd15-7782ad436c16

    Jun 1, 2026, 8:18 p.m.

    View response

    Thank you for letting us know about your early arrival. We'll do our best to accommodate an early check-in, but please note that it's subject to room availability. If your room is not ready, we can store your luggage until check-in time. You can arrive at 10 AM and we'll be happy to assist you. Please note that if you booked through Expedia, any changes to your reservation, including early check-in, would need to be handled through their customer service. Call Rio Rita at (702) 777-7777 for more information.

    early-check-in-policy
  14. 🏨

    Property

    0f889688-444f-4dec-aaa3-ea9a0966c45b

    Jun 1, 2026, 8:16 p.m.

    View response

    Thank you for letting us know about your early arrival. We'll do our best to accommodate an early check-in, but please note that it's subject to room availability. If your room is not ready, we can store your luggage until check-in time. You can arrive at 10 AM and we'll be happy to assist you. Please note that if you booked through Expedia, any changes to your reservation, including early check-in, would need to be handled through their customer service. Call Rio Rita at (702) 777-7777 for more information.

    early-check-in-policy
  15. 🧳

    Guest

    a6241c57-12a3-443b-bfa2-9f50e8c2d43c

    Jun 1, 2026, 8:14 p.m.

    My arrival is 10 AM

    early-arrival
  16. 🧳

    Guest

    51435484-31ae-4b3d-af83-ca1763492f46

    Jun 1, 2026, 8:13 p.m.

    Is there anyway if i can check in early?

    early-arrival
  17. 🧳

    Guest

    ac216ab4-08aa-480c-a3d3-1bd66cf1b265

    Jun 1, 2026, 8:13 p.m.

    My flight time is changed i am arriving early

    early-arrival
  18. 🧳

    Guest

    bf004180-b833-4665-a2a8-cddfc667f0a5

    Jun 1, 2026, 8:13 p.m.

    Hey