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Guest message
Received · Jun 11, 2026, 12:42 a.m.
maintenance-issue
Air conditioner was not working at all i was literally sweating every night
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Expedia · Message
Masquerade Tower
- Autorag source
- rio-las-vegas-hotel-casino
- Thread ID
- 06056797-3363-4dea-b855-cc535bc031b9
- Message ID
- ac3d2206-ddfc-4146-80b0-1338d8e69d2c
- Event ID
- 78b0ca16-cfce-4dcd-8eeb-4452ec986195
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Property Response
Sent · Jun 11, 2026, 12:42 a.m.
I'm so sorry to hear that the air conditioner in your room was not working properly during your stay, and I can imagine how uncomfortable that must have been for you. I want to assure you that we take these issues seriously. Could you please provide me with more details about your stay, such as the room number and any attempts you made to report the issue to our staff? We are committed to preventing such issues in the future. Text Rio Rita at (702) 777-7777 for more information.
Escalation Information
- Possible escalation
- No
- Actual escalation
- No
- Possible escalation reason
- —
- Actual escalation reason
- RAG retrieval did not return any escalation files scoring above the configured threshold.
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