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Expedia · Message

Flamingo Las Vegas Hotel & Casino

Autorag source
flamingo-las-vegas-hotel-casino
Thread ID
0870515a-a235-4cc6-9ae0-6d608052f42b
Message ID
db53996f-e382-4c3c-813f-855ab763f80c
Event ID
fb0574a0-39ef-45d7-8324-ed82a267025d
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Guest message

Received · Jun 9, 2026, 6:12 p.m.

check-in-issue

Hi team. I’ve downloaded the Caesars and it can’t find my booking. I’m using the following details: Last Name: Huttley Confirmation # FLVjkv3m8y Check in date: 06/26/2026

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Property Response

Sent · Jun 9, 2026, 6:12 p.m.

check-in-assistance

Thank you for reaching out to us about the issue with your booking not being found in the Caesars app. We apologize for the inconvenience. Can you please try checking in through our website or visiting the front desk upon arrival? If the issue persists, we'll be happy to assist you further.

Escalation Information
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RAG Context Documents
  1. Source: 1

    Score · 57.25%

    flamingo-las-vegas-hotel-casino/flamingo-las-vegas-hotel-casino-standardized-responses-pre-stay.md

    Show source text

    RAG Context: Pre-stay standardized response templates for Flamingo Las Vegas guest communications — booking confirmation, check-in instructions, early check-in (guaranteed in advance for $60+tax at 11:00 AM, otherwise availability-based), express/online check-in with kiosk QR link, pre-arrival letters (standard and day-of arrival), rack/room-upgrade upsell, back-to-back stays, late arrival, stay modification/cancellation, third-party payment questions, adding guest names to a reservation, deposit explanation, Caesars Rewards third-party booking guidance, connecting-room requests (confirm names and confirmation numbers), PetStay requests, parking overview, and a phishing/suspicious-message advisory. Per merge guidance, this file does not embed the late-checkout fee tier table — that lives in the FAQ and the in-house template.

    Pre-Stay Standardized Responses for Flamingo Las Vegas:

    • THANK YOU FOR BOOKING

      Dear [guest-name],

      Thank you again for booking with us! We can't wait to welcome you to Flamingo Las Vegas in a few short days. Here's a quick reminder of what to expect during your stay:

  2. Source: 2

    Score · 53.94%

    flamingo-las-vegas-hotel-casino/flamingo-las-vegas-hotel-casino-faq-casino-and-rewards.md

    Show source text

    RAG Context: Casino and rewards FAQs for Flamingo Las Vegas covering casino slots/table games, sportsbook location/hours, 24-hour betting kiosks, mobile betting requirements, 21+ age rule, Caesars Rewards app check-in, third-party booking limits for Caesars Rewards app linking/points/benefits, and Caesars Rewards parking-tier benefits.

    Frequently Asked Questions (FAQ)

    Casino & Caesars Rewards

    Does Flamingo Las Vegas have a casino?

    Yes. Flamingo has casino space with approximately 870 slot machines and 55+ table games.

    Does Flamingo have a sportsbook?

    Yes. Caesars Race & Sportsbook is inside Flamingo Las Vegas Casino on the first floor next to Starbucks.

    What are the sportsbook betting window hours?

    Monday – Thursday: 9:00 AM – 9:00 PM. Friday – Saturday: 8:00 AM – 10:00 PM. Sunday: 8:00 AM – 9:00 PM.

    Are sportsbook kiosks available 24 hours?

    Yes. Sportsbook kiosks are open 24 hours daily.

    Can guests use mobile betting?

    Yes. Mobile betting through the Caesars Sportsbook app is available for registered users within Nevada, but in-person activation is required first.

    How old do guests need to be to gamble or place bets?

    Guests must be 21+ to gamble, enter age-restricted gaming areas, or place sports wagers.

    Does Flamingo have a sports bar or viewing area?

    Yes. The Caesars Sportsbook Fan Zone is a sports-oriented bar/viewing area near the sportsbook with large screens and cocktail service.

    Can I use the Caesars Rewards app for check-in?

    Yes. Guests can check in with the Caesars Rewards app or through a web link received by email on the day of arrival. Keys are picked up at a lobby kiosk.

    Will a third-party reservation automatically connect in the Caesars Rewards app?

    No. Reservations booked through third-party sites such as Expedia do not automatically connect in the Caesars Rewards app. The front desk can help link the reservation to the guest's Caesars Rewards account at check-in.

    Do third-party bookings accrue Caesars Rewards points or benefits?

    No. Stays booked through third-party sites such as Expedia do not accrue Caesars Rewards points or benefits.

    Do Caesars Rewards tiers receive parking benefits?

    Yes. Platinum, Diamond, and Seven Stars card holders receive complimentary self-parking and valet parking per the provided source.

  3. Source: 3

    Score · 52.33%

    flamingo-las-vegas-hotel-casino/flamingo-las-vegas-hotel-casino-standardized-responses-pre-stay.md

    Show source text

    Caesars Entertainment will never ask for credit card or personal information through unsolicited messages or links. As a best practice, please do not click unsolicited links.

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