flamingo-las-vegas-hotel-casino-standardized-responses-pre-stay.md

RAG Context: Pre-stay standardized response templates for Flamingo Las Vegas guest communications — booking confirmation, check-in instructions, early check-in (guaranteed in advance for $60+tax at 11:00 AM, otherwise availability-based), express/online check-in with kiosk QR link, pre-arrival letters (standard and day-of arrival), rack/room-upgrade upsell, back-to-back stays, late arrival, stay modification/cancellation, third-party payment questions, adding guest names to a reservation, deposit explanation, Caesars Rewards third-party booking guidance, connecting-room requests (confirm names and confirmation numbers), PetStay requests, parking overview, and a phishing/suspicious-message advisory. Per merge guidance, this file does not embed the late-checkout fee tier table — that lives in the FAQ and the in-house template.

Pre-Stay Standardized Responses for Flamingo Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you again for booking with us! We can't wait to welcome you to Flamingo Las Vegas in a few short days. Here's a quick reminder of what to expect during your stay:

  • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $50 per day (held on a credit card; cash is not accepted) • Resort Fee: approximately $49.95 + tax per night (≈ $56.63 incl. taxes), covering Wi-Fi for two devices, fitness center access for two, pool access, and all local calls • Parking: Self-parking $20/day for lodgers; valet $40/day. Caesars Rewards Platinum, Diamond, and Seven Star members park complimentary. • Connecting rooms can be guaranteed in advance for $25 per room, per night.

  For any special requests, feel free to contact us at +1-702-733-3111. After departure, you may receive an email where you can share feedback about your stay.

  We look forward to making your stay unforgettable!

  Best regards,

  [hotel-name]

• CHECK IN INSTRUCTIONS

  Dear [guest-name],

  We wanted to take a moment to sincerely thank you for choosing Flamingo Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4:00 PM local time, and the front desk is open 24 hours.

  We have three easy check-in options for our guests: the front desk, the easy-to-use kiosks conveniently located in the lobby, or contactless check-in via the Caesars Rewards app or the weblink emailed on your day of arrival — keys can be picked up at a lobby kiosk.

  Please bring a valid government-issued photo ID and a major credit card for the room, taxes, fees, and the $50/day incidental deposit.

  Your satisfaction is our top priority. If there's anything we can do to enhance your stay, or if you have any feedback, please don't hesitate to reach out.

  We hope you enjoy your stay at Flamingo Las Vegas.

  Thank you,

  [hotel-name]

• EARLY CHECK IN

  Dear [guest-name],

  Thank you for reaching out and for choosing Flamingo Las Vegas for your stay! We appreciate your request for early check-in.

  We're happy to offer an Early Check-In Guarantee so you can start enjoying your stay sooner. Early check-in is available starting at 11:00 AM on your arrival date for $60 + applicable taxes. This option is offered in limited quantities and is subject to availability, so we recommend confirming with us as soon as possible. Just let us know if you'd like us to reserve this for you and we'll confirm with our team that it is available for your date.

  If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply — our front desk or the lobby kiosk can assist you on arrival based on room availability.

  Thank you again for choosing Flamingo Las Vegas. We look forward to making your stay as comfortable and enjoyable as possible. Should you need anything else, please don't hesitate to reach out — it's our goal to provide you with 5-star service.

• LATE ARRIVAL

  Hello [guest-name],

  Thank you for reaching out and letting us know about your late arrival. The Front Desk is open 24 hours, and you may check in at any time. If you are arriving past 1:00 AM, please call the Front Desk at 702-733-3111 so the team is aware.

  Thank you,

  [hotel-name]

• MODIFY STAY OR CANCEL STAY OR CHANGE DATES

  Dear [guest-name],

  Thank you for reaching out about modifying your reservation.

  If your booking was made directly through Caesars Entertainment or Flamingo Las Vegas, please contact us and we will be happy to assist with date changes, room-type changes, or cancellations. Cancellations made directly with the property require at least 48 hours' notice.

  If your booking was made through a third-party site (such as an online travel agency), changes and cancellations must be processed through the same booking channel. Their cancellation and modification policies may differ from ours. Changes are subject to availability and current rates.

  Please let us know how we can help, and we look forward to welcoming you to Flamingo Las Vegas.

• ADD NAME TO RESERVATION

  Hello [guest-name],

  Thank you for reaching out. The process for adding a guest's name to your reservation depends on how the reservation was booked:

  • Reservations booked directly with Flamingo Las Vegas can have additional names added in advance. • Caesars Rewards reservations must be checked in by the Caesars Rewards card holder, so additional names may not transfer the reservation ownership. • Reservations booked through a third-party site must be updated through the original booking channel; the third party may message us with the name addition.

  Please provide the full name of the guest being added, exactly as it appears on their photo ID, ideally at least 24 hours prior to check-in. All guests checking in must be 21+ and must present a valid government-issued photo ID and a major credit card that matches their photo ID for resort fees and incidentals.

• DEPOSIT

  Thank you for reaching out! I'm happy to clarify the $50 deposit for you.

  The $50 deposit is required per accommodation, per day, and is held as a security deposit for any incidental charges, such as damages or other services you may use during your stay. It is fully refundable upon check-out, provided there are no outstanding charges or damages to the room. Deposit holds are released immediately at the time of check-out; debit cards may take 7–10 business days to reflect the release. A credit card is required for the deposit; cash is not accepted.

  This deposit is not an additional charge but a temporary hold on your account, which will be released after your departure assuming no issues arise.

  If you have any further questions or need more information, please feel free to ask. We look forward to welcoming you to Flamingo Las Vegas!

• CAESARS REWARDS THIRD-PARTY BOOKING

  Hello [guest-name],

  Since you booked through [third-party-name], your confirmation number will not automatically connect in the Caesars Rewards app.

  No worries at all — our Front Desk team will be happy to help link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not accrue Caesars Rewards points or Caesars Rewards benefits.

• CONNECTING ROOMS REQUEST

  Hello [guest-name],

  Thank you for reaching out about connecting rooms. If you'd like to guarantee connecting accommodations in advance, we offer that option for an additional fee of $25 per room, per night.

  If you'd like to lock in connecting rooms, please confirm the name and confirmation numbers for all rooms you would like connected, and we'll be happy to assist. Otherwise, connecting or adjoining rooms can be requested at the front desk on arrival, but availability is not guaranteed without the prepaid guarantee.

  We look forward to welcoming you to Flamingo Las Vegas!

• PETSTAY REQUEST

  Hello [guest-name],

  Thank you for reaching out. Flamingo Las Vegas offers the PetStay Program for dogs only. PetStay allows a maximum of 2 dogs, up to 50 lbs each. The fee is $100 per night, plus a $100 refundable deposit.

  A PetStay room must be specifically booked for guests traveling with dogs. Please let us know if you would like us to help arrange a PetStay room for your reservation.

  Food/water dishes, mats, and treats are provided. Dogs must be crated if left alone in the room, and designated outdoor pet relief areas are available near PetStay rooms.

• PARKING

  Hello [guest-name],

  Flamingo Las Vegas offers both self-parking and valet parking. Self-parking is approximately $20 per day for hotel guests, and valet is approximately $40 per day. Non-lodger self-parking is approximately $20 per day Monday – Wednesday and $25 per day Thursday – Sunday. Special events may alter pricing.

  Caesars Rewards Platinum, Diamond, and Seven Stars card holders receive complimentary self-parking and valet. Please note that Flamingo does not have an oversized parking lot.

  If you have any questions about arrival logistics, just let us know.

• EXPRESS / ONLINE CHECK-IN

  [guest-name], we want the opportunity to earn your 5-star review with faster, smoother service from the moment you arrive. Skip the check-in line by completing Express Check-In in advance — just confirm your preferences and arrival details using the link below:

  https://checkin.caesars.com/?epid=SearchArrivals&hc=FLV&ref=[third-party-name]

  Once completed, you'll receive a QR code to scan at the lobby kiosk to quickly print your room keys. A few notes: • The online check-in link will only work on your day of arrival, after 4:00 AM local time. • The Caesars Rewards app will not work with third-party booking numbers, but the link above will let you check in online on your arrival date. The front desk can also associate your Caesars Rewards at check-in. • Please provide your best email address during check-in — this is where your final receipt will be sent.

  We look forward to welcoming you soon!

  Flamingo Las Vegas

• PRE-ARRIVAL LETTER

  Greetings [guest-name],

  Thank you for choosing Flamingo Las Vegas! Our goal is to deliver a 5-star experience from check-in to check-out. Before your arrival, here is some information to help you prepare for your stay:

  • CHECK IN EASILY! Download the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the Mobile Check-in Kiosk to print your room keys: https://checkin.caesars.com • We highly encourage using mobile check-in — check-in lines can have longer waits during peak hours, so checking in online helps expedite the process. • Please provide your best email address during check-in — this is where your final receipt will be sent. • A nightly resort fee of $49.95 + tax is due upon check-in and includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. • An incidental deposit of $50 per night is required at check-in, collected by credit or debit card. If a debit card is used, the full incidental hold is deducted immediately from your available balance; any excess is returned after checkout and payment of all charges. • Self-parking is available at an additional charge: https://www.caesars.com/parking • Early check-in and late check-out fees apply and vary based on availability. Early check-in is any time before 4 PM; late check-out is any time after 11 AM. • The minimum age for check-in is 21, and a government-issued ID is required with no exceptions.

  A few other ways to elevate your stay: • Our hospitality team can offer discounted rates on premium room or suite upgrades or extensions before arrival. Please share your best phone number and a member of our team will reach out. • In-room dining with Caesars Eats — order directly from Flamingo restaurants for pick-up or delivery: https://flv.playbytr.com/guest#/menu/2?tmpl=container-sections • Relax at The Spa at Flamingo — book your services today: https://www.caesars.com/flamingo-las-vegas/things-to-do/spa-and-fitness • Meet Laurel, our 24-hour virtual concierge! Text Laurel at 855-642-5619 to book dining, entertainment, and spa services, get recommendations, or request housekeeping and maintenance. • Earn Caesars Rewards while you stay — join the loyalty program to earn 1 point for every dollar spent on play, dining, or shopping: https://www.caesars.com/program/

  We look forward to your arrival,

  Flamingo Las Vegas

• PRE-ARRIVAL LETTER (DAY OF ARRIVAL)

  Greetings [guest-name],

  Thank you for choosing Flamingo Las Vegas — we can't wait to welcome you today! Our goal is to deliver a 5-star experience; if there's anything you need, please let us know. A few quick reminders to make check-in easy:

  • Mobile Check-In: Download the Caesars Rewards app to check in remotely and print room keys at the Mobile Check-in Kiosk using your QR code: https://checkin.caesars.com • Check-in lines can be longer during peak hours, so checking in online helps expedite the process. • Please provide your best email address during check-in — this is where your final receipt is sent. • Resort Fee: $49.95 + tax per night (includes Wi-Fi for two devices, local calls, and fitness center access for two daily). Subject to change. • Incidental Deposit: $50 per night collected at check-in (credit/debit card required). • Parking: Self-parking available for an additional charge: https://www.caesars.com/parking • Age Requirement: Must be 21+ with a valid government-issued ID. • Want to enhance your stay? Discounted room or suite upgrades or extensions — share your best phone number and a member of our team will reach out. In-room dining: https://flv.playbytr.com/guest#/menu/2?tmpl=container-sections. Spa: https://www.caesars.com/flamingo-las-vegas/things-to-do/spa-and-fitness. 24/7 concierge: text Laurel at 855-642-5619.

  We look forward to your arrival,

  Flamingo Las Vegas

• RACK UPSELL (ROOM UPGRADE OFFER)

  Thank you for choosing Flamingo Las Vegas! We're looking forward to your stay with us beginning on [checkin-date].

  — Enhance your room experience! —

  We may have last-minute upgrade options available at discounted rates! If you're interested, please reach out to HotelRoomAssignmentFLV@caesars.com for more information. Please include your name and booking number for quicker assistance.

  Thank you again for choosing Flamingo Las Vegas!

• BACK-TO-BACK STAYS

  Wonderful! When you check in, visit the front desk and let them know you have back-to-back stays, and they can assign you the same room across both stays.

• PAYMENT QUESTIONS (THIRD-PARTY)

  Payments for resort fees and incidentals are taken by the front desk upon arrival. For any other payment questions, please contact [third-party-name] customer support and they can assist. Thank you!

• PHISHING / SUSPICIOUS MESSAGE

  Caesars Entertainment will never ask for credit card or personal information through unsolicited messages or links. As a best practice, please do not click unsolicited links.