RAG Context: Standard response for any Flamingo Las Vegas guest message about late check-IN or a late arrival — "can I check in late?", "we're arriving late / after midnight", "what if we get there at 2am?", "is there late check-in?", "do you have 24-hour check-in?". The front desk is open 24 hours and guests may check in at any time; guests arriving past 1:00 AM should call the front desk (702-733-3111). Informational only — no escalation. This is late ARRIVAL, NOT late check-OUT — late check-out is a separate, fee-based topic in flamingo-las-vegas-hotel-casino-faq-hotel-policies.md. Consistent with the LATE ARRIVAL template in flamingo-las-vegas-hotel-casino-standardized-responses-pre-stay.md and the 24-hour front desk note in flamingo-las-vegas-hotel-casino-faq-hotel-policies.md.

Late Check-In / Late Arrival — Standard Response

Any guest message asking about checking in late, arriving late, or whether there is late / 24-hour check-in gets the standard response below. This is informational — do not escalate. (Late check-out is a separate, fee-based topic — do not confuse the two.)

Standard response — send for any late check-in / late arrival question: "Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am."

Trigger Phrases

• "Can I check in late?" / "Is there late check-in?"
• "We're arriving late / after midnight / around 2 AM."
• "Do you have 24-hour check-in / a 24-hour front desk?"
• "What happens if we get in past 1:00 AM?"

Notes

• The Flamingo front desk is open 24 hours and guests may check in at any time. For arrivals past 1:00 AM, the front desk number is 702-733-3111.
• This covers late ARRIVAL only. Late check-out is fee-based — see flamingo-las-vegas-hotel-casino-faq-hotel-policies.md.
• Informational response — do not escalate.

Pre-Stay Standardized Responses for Flamingo Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you again for booking with us! We can't wait to welcome you to Flamingo Las Vegas in a few short days. Here's a quick reminder of what to expect during your stay:

  • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $50 per day (held on a credit card; cash is not accepted) • Resort Fee: approximately $49.95 + tax per night (≈ $56.63 incl. taxes), covering Wi-Fi for two devices, fitness center access for two, pool access, and all local calls • Parking: Self-parking $20/day for lodgers; valet $40/day. Caesars Rewards Platinum, Diamond, and Seven Star members park complimentary. • Connecting rooms can be guaranteed in advance for $25 per room, per night.

  For any special requests, feel free to contact us at +1-702-733-3111. After departure, you may receive an email where you can share feedback about your stay.

  We look forward to making your stay unforgettable!

  Best regards,

  [hotel-name]

• CHECK IN INSTRUCTIONS

  Dear [guest-name],

  We wanted to take a moment to sincerely thank you for choosing Flamingo Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4:00 PM local time, and the front desk is open 24 hours.

  We have three easy check-in options for our guests: the front desk, the easy-to-use kiosks conveniently located in the lobby, or contactless check-in via the Caesars Rewards app or the weblink emailed on your day of arrival — keys can be picked up at a lobby kiosk.

  Please bring a valid government-issued photo ID and a major credit card for the room, taxes, fees, and the $50/day incidental deposit.

  Your satisfaction is our top priority. If there's anything we can do to enhance your stay, or if you have any feedback, please don't hesitate to reach out.

  We hope you enjoy your stay at Flamingo Las Vegas.

  Thank you,

  [hotel-name]

• EARLY CHECK IN

  Dear [guest-name],

  Thank you for reaching out and for choosing Flamingo Las Vegas for your stay! We appreciate your request for early check-in.

  We're happy to offer an Early Check-In Guarantee so you can start enjoying your stay sooner. Early check-in is available starting at 11:00 AM on your arrival date for $60 + applicable taxes. This option is offered in limited quantities and is subject to availability, so we recommend confirming with us as soon as possible. Just let us know if you'd like us to reserve this for you and we'll confirm with our team that it is available for your date.

  If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply — our front desk or the lobby kiosk can assist you on arrival based on room availability.

  Thank you again for choosing Flamingo Las Vegas. We look forward to making your stay as comfortable and enjoyable as possible. Should you need anything else, please don't hesitate to reach out — it's our goal to provide you with 5-star service.

• LATE ARRIVAL

  Hello [guest-name],

  Thank you for reaching out and letting us know about your late arrival. The Front Desk is open 24 hours, and you may check in at any time. If you are arriving past 1:00 AM, please call the Front Desk at 702-733-3111 so the team is aware.

  Thank you,

  [hotel-name]

• MODIFY STAY OR CANCEL STAY OR CHANGE DATES

  Dear [guest-name],

  Thank you for reaching out about modifying your reservation.

  If your booking was made directly through Caesars Entertainment or Flamingo Las Vegas, please contact us and we will be happy to assist with date changes, room-type changes, or cancellations. Cancellations made directly with the property require at least 48 hours' notice.

  If your booking was made through a third-party site (such as an online travel agency), changes and cancellations must be processed through the same booking channel. Their cancellation and modification policies may differ from ours. Changes are subject to availability and current rates.

  Please let us know how we can help, and we look forward to welcoming you to Flamingo Las Vegas.

• ADD NAME TO RESERVATION

  Hello [guest-name],

  Thank you for reaching out. The process for adding a guest's name to your reservation depends on how the reservation was booked:

  • Reservations booked directly with Flamingo Las Vegas can have additional names added in advance. • Caesars Rewards reservations must be checked in by the Caesars Rewards card holder, so additional names may not transfer the reservation ownership. • Reservations booked through a third-party site must be updated through the original booking channel; the third party may message us with the name addition.

  Please provide the full name of the guest being added, exactly as it appears on their photo ID, ideally at least 24 hours prior to check-in. All guests checking in must be 21+ and must present a valid government-issued photo ID and a major credit card that matches their photo ID for resort fees and incidentals.

• DEPOSIT

  Thank you for reaching out! I'm happy to clarify the $50 deposit for you.

  The $50 deposit is required per accommodation, per day, and is held as a security deposit for any incidental charges, such as damages or other services you may use during your stay. It is fully refundable upon check-out, provided there are no outstanding charges or damages to the room. Deposit holds are released immediately at the time of check-out; debit cards may take 7–10 business days to reflect the release. A credit card is required for the deposit; cash is not accepted.

  This deposit is not an additional charge but a temporary hold on your account, which will be released after your departure assuming no issues arise.

  If you have any further questions or need more information, please feel free to ask. We look forward to welcoming you to Flamingo Las Vegas!

• CAESARS REWARDS THIRD-PARTY BOOKING

  Hello [guest-name],

  Since you booked through [third-party-name], your confirmation number will not automatically connect in the Caesars Rewards app.

  No worries at all — our Front Desk team will be happy to help link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not accrue Caesars Rewards points or Caesars Rewards benefits.

• CONNECTING ROOMS REQUEST

  Hello [guest-name],

  Thank you for reaching out about connecting rooms. If you'd like to guarantee connecting accommodations in advance, we offer that option for an additional fee of $25 per room, per night.

  If you'd like to lock in connecting rooms, please confirm the name and confirmation numbers for all rooms you would like connected, and we'll be happy to assist. Otherwise, connecting or adjoining rooms can be requested at the front desk on arrival, but availability is not guaranteed without the prepaid guarantee.

  We look forward to welcoming you to Flamingo Las Vegas!

• PETSTAY REQUEST

  Hello [guest-name],

  Thank you for reaching out. Flamingo Las Vegas offers the PetStay Program for dogs only. PetStay allows a maximum of 2 dogs, up to 50 lbs each. The fee is $100 per night, plus a $100 refundable deposit.

  A PetStay room must be specifically booked for guests traveling with dogs. Please let us know if you would like us to help arrange a PetStay room for your reservation.

  Food/water dishes, mats, and treats are provided. Dogs must be crated if left alone in the room, and designated outdoor pet relief areas are available near PetStay rooms.

• PARKING

  Hello [guest-name],

RAG Context: Section 1 upsell escalation rules for Flamingo Las Vegas — guest-initiated upsell flows for Early Check-In Guarantee, Late Check-Out Guarantee, Connecting Rooms, and Room Upgrade / Stay Extension. For each: trigger phrases, the exact message to send the guest, and the escalation decision rule. Core rule: do NOT escalate simply because a guest asks; escalate only after confirmed guest intent to purchase/proceed, and send a holding reply first. Part of the master framework in flamingo-las-vegas-hotel-casino-escalations.md.

Section 1 — Upsell Escalation Rules

Upsell inquiries are initiated by the guest. The LLM presents the offer and collects guest intent. Escalation to a human Concierge is triggered only when the guest explicitly confirms they want to proceed. Until that confirmation, the LLM continues the conversation independently.

Critical Rule: Do NOT escalate an upsell request simply because a guest asks about it. Only escalate after confirmed guest intent to purchase/proceed. Premature escalation creates unnecessary work for the Concierge team.

A — Early Check-In Guarantee

Trigger Phrases

• "Can I check in early?"
• "My flight arrives at 9 AM — can I get my room sooner?"
• "Is early check-in available / offered?"
• "What time can I get into my room if I arrive in the morning?"

Any questions about early check in

LLM Response — What to Send the Guest

"Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?"

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking about availability, time, or fee, or is undecided / asking follow-ups.
• ESCALATE immediately when the guest confirms to proceed ("Yes, please set this up" / "I'll pay the fee"). Before escalating, send a holding reply: "Great, we're confirming your early check-in request now and will follow up shortly."

B — Late Check-Out Guarantee

Trigger Phrases

• "Can I check out late?"
• "What are the late checkout options / fees?"
• "Can I stay in my room until 2 PM?"
• "Is late checkout available?"

LLM Response — What to Send the Guest

"We'd be happy to arrange a guaranteed late check-out for you. Here are the available options:"

Checkout Time	Tue – Fri Departure	Sat – Mon Departure
12:00 PM	$20 + tax	$30 + tax
1:00 PM	$30 + tax	$40 + tax
2:00 PM	$40 + tax	$50 + tax
3:00 PM	$50 + tax	$60 + tax
4:00 PM	$60 + tax	$70 + tax

"To secure your preferred departure time in advance, just let us know which time works best and we'll get that arranged. If you'd prefer not to pay a fee, late checkout is also available based on availability by calling the front desk directly on the morning of departure."

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking about availability or fees or considering options.
• ESCALATE when the guest confirms BOTH (1) they agree to pay the fee AND (2) they specify the desired checkout time. Example: "Yes, I'd like 1 PM — Friday departure." Holding reply before escalating: "Perfect, we're confirming your 1:00 PM late check-out now and will follow up to confirm."

C — Connecting Rooms

Trigger Phrases

• "Can we have connecting rooms?"
• "Can our rooms be next to each other / on the same floor?"
• "We need rooms that connect — traveling as a family."

LLM Response — What to Send the Guest

"We can guarantee connecting rooms in advance for an additional fee of $25 per room, per night. To confirm this for your stay, please provide the name and confirmation number for each reservation you'd like connected and we'll get this set up for you."

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking if connecting rooms are available or about the fee/process.
• ESCALATE when the guest confirms ALL of: (1) they agree to the $25/room/night fee, AND (2) they provide names and confirmation numbers for ALL rooms to be connected. Holding reply before escalating: "Thanks! We're coordinating your connecting room request now and will confirm once it's set up."

D — Room Upgrade or Stay Extension

Trigger Phrases

• "Can I get an upgrade?"
• "Is there a better room / renovated room available?"
• "Can I extend my stay by a night or two?"
• "Can I get a strip view / high floor / specific bed type?"
• "I booked Room Assigned Upon Arrival — can I guarantee a bed type?"

LLM Response — What to Send the Guest

"We'd be happy to look into upgrade and extension options for you. To have our hotel team reach out directly with availability and pricing, could you please share the best phone number to reach you?"

Note on Upgrade Information: Always set the expectation that upgrades are subject to availability. Do not confirm inventory or guarantee any specific room type. The human Concierge team handles all actual availability checks and pricing.

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking about upgrade possibilities, cost, or process.
• ESCALATE when the guest provides their contact phone number. Example: "Sure — my number is 702-555-1234." Holding reply before escalating: "Perfect, thank you. We've shared your number with our hotel team and they will be in touch shortly to discuss options."