Paris Las Vegas Resort & Casino

In-House & Post-Stay Standardized Responses for Paris Las Vegas:

• GUESTS IN HOUSE

  [guest-name] — Thank you for staying with us at Paris Las Vegas! We hope you enjoy your time on the Las Vegas Strip.

  If you need anything during your stay, please use the Guest Services button on your in-room phone, text Laurel, or visit the front desk — our front desk is available 24 hours.

  Thank you again, and enjoy your stay!

  [hotel-name]

• LATE CHECKOUT REQUEST

  Dear [guest-name],

  Thank you for reaching out about a late check-out. Late check-out can be requested from the front desk on the day of departure and is subject to availability.

  If you'd like to guarantee a late check-out, we're pleased to offer the following options for an additional fee:

  Tuesday – Friday Departures • 12:00 PM — $20 + tax • 1:00 PM — $30 + tax • 2:00 PM — $40 + tax • 3:00 PM — $50 + tax • 4:00 PM — $60 + tax

  Saturday – Monday Departures • 12:00 PM — $30 + tax • 1:00 PM — $40 + tax • 2:00 PM — $50 + tax • 3:00 PM — $60 + tax • 4:00 PM — $70 + tax

  Please let us know if you'd like to lock in a guaranteed time, and we'll be happy to assist.

  Thank you,

  [hotel-name]

• NON-SMOKING

  [guest-name] — All Paris Las Vegas guest rooms and suites are non-smoking. A $500 fee applies for smoking in a standard room and $1,000 in a suite. Smoking is permitted on the casino floor only.

• PET ROOM POLICY

  Hello [guest-name],

  Paris Las Vegas offers Pet Rooms for dogs only, located on a specific floor, at a fee of $75 per night. Certified service animals incur no charge. Please let us know if you'd like us to help arrange a Pet Room.

• EXTRA TOWELS OR TOILETRIES

  Thank you for reaching out! For extra towels or toiletries, please text Laurel or call Guest Services and our team will assist right away.

• ADDITIONAL PILLOWS OR BLANKETS

  Thank you for reaching out! For additional pillows or blankets, please text Laurel or call Guest Services once you're in your room, and our team will get the items to you.

• MAINTENANCE OR IN-ROOM TECHNOLOGY ISSUE

  Hello [guest-name],

  We're sorry to hear about the issue in your room. Please text Laurel or call Guest Services and we'll dispatch an Engineer to assist. Emergency issues are prioritized. If the issue cannot be resolved quickly, the front desk can also help with a room change.

• ROOM TEMPERATURE / THERMOSTAT

  The digital thermostat is mounted on the wall in your guest room. If it is not adjusting properly, please text Laurel or call Guest Services and we'll dispatch an Engineer to take a look.

• ROOM SERVICE

  Hello [guest-name],

  Thank you for reaching out. Traditional room service availability may vary. Guests can use the Caesars Eats app to order food and delivery from select Caesars-branded outlets on property (some outlets may be excluded — you can confirm in the app).

  If we can help with restaurant recommendations or reservations, just let us know.

• FOOD DELIVERY (UBER EATS, DOORDASH, POSTMATES)

  Hello [guest-name],

  Outside food-delivery services do not have a designated drop-off area at the property. Guests will need to meet the delivery driver outside and arrange pickup directly. We're happy to help if anything else comes up during your stay.

• IN-ROOM REFRIGERATOR REQUEST

  Thank you for reaching out! Refrigerators are standard in all Bordeaux Tower rooms. In the Versailles Tower, refrigerators are available on request at no charge — just let us know and we'll arrange one.

  If you have additional accessibility or medical needs, please let us know and we'll do our best to accommodate.

• COFFEE MAKER OR MICROWAVE

  Thank you for reaching out. Coffee makers are provided in suites only and are not available in standard guest rooms. Microwaves are not provided, and in-room cooking is not permitted.

• SPA BOOKING

RAG Context: Amenity inquiry standardized response templates for Paris Las Vegas — atomic templates for dining, pool, spa, fitness center, casino, sportsbook, Eiffel Tower attractions, and parking.

Amenity Inquiry Standardized Responses for Paris Las Vegas:

• Dining

G — Invoice / Folio / Receipt Requests

Trigger Phrases

• "Can you send me my invoice / receipt / folio?"
• "I need an itemized folio / itemized bill / itemized receipt."
• "I haven't received my incidentals deposit back."
• "I was overcharged / there's a charge I don't recognize."

Standard response — send this for any folio / invoice / receipt request, including itemized: "Your invoice will be emailed to you automatically after checkout. If you have not received your invoice, please check your spam or junk folders. If you still cannot find it, please visit https://www.caesars.com/help-and-support/hotel-folio-request." This is self-service — do not escalate a folio / itemized request. Debit card holds may take several business days to release. For any billing change or dispute, the front office team must be involved.

✓ LLM Responds Directly	⚠ Escalate to Human Concierge
Send the standard folio response above for any folio / invoice / receipt request, including an itemized folio, bill, or receipt (caesars.com self-service link; no escalation). Note that debit card holds take several business days to release.	Guest disputes a charge or requests a correction. Guest requests a refund. Business invoice format required (a company-addressed invoice the self-service folio cannot produce). Incidentals hold not released after the expected timeframe.

H — Room Issues & Housekeeping

Trigger Phrases

• "My room is dirty / has a bad smell."
• "The AC / heater / TV / lights aren't working."
• "There's something broken in my room."
• "We need more towels, linens, pillows, or amenities."
• "There are bugs / the room is unacceptable."

Always direct to front desk first: Ask the guest to contact the front desk directly — by calling Guest Services or using the Laurel in-room text feature — before escalating. Escalate only if the front desk was already contacted and the issue remains unresolved.

✓ LLM Responds Directly	⚠ Escalate to Human Concierge
Apologize sincerely and acknowledge the inconvenience. Gather full details of the issue. Direct guest to front desk or Laurel in-room text service. Reassure the guest that the team will assist.	Front desk already contacted and issue is unresolved. Issue impacts guest safety or health. Guest requests a room move, repair, or compensation. Guest is in-stay with an urgent problem needing immediate attention.

I — Maintenance Requests

Trigger Phrases

• "Can someone fix the AC / heater?"
• "The sink / shower / toilet isn't working."
• "The safe / TV / WiFi isn't working."
• "There's a maintenance issue in my room."

Always direct to front desk first: Guests should call Guest Services or use Laurel in-room texting for immediate Engineer dispatch. Escalate only if the front desk was unresponsive or the issue persists.

✓ LLM Responds Directly	⚠ Escalate to Human Concierge
Acknowledge the issue and express regret. Direct guest to front desk (call) or Laurel text to request Engineer dispatch. Collect issue details for documentation.	Repair is needed and front desk has not responded. Guest already contacted front desk and issue remains unresolved. Issue is impacting guest safety.

J — Noise, Neighbor & Safety Complaints

Trigger Phrases

• "The room next door is too loud / there's a party."
• "I don't feel safe."
• "There's suspicious activity on my floor."
• "I had an accident / there was an incident in my room."