paris-las-vegas-resort-casino-standardized-responses-in-house-and-post-stay.md

RAG Context: In-house and post-stay standardized response templates for Paris Las Vegas — in-house guest greeting, late checkout (with the property's tiered guaranteed late-checkout fee schedule by day and time), non-smoking guest rooms, Pet Room policy, extra towels/toiletries, additional pillows/blankets, maintenance / TV issues, room temperature / thermostat, room service and Caesars Eats guidance, third-party food delivery procedure, refrigerator note by tower, coffee maker (suites only) and microwave (not available) responses, spa booking, Wi-Fi connection details (capital "P" note), room change after check-in, and post-stay follow-up with survey request.

In-House & Post-Stay Standardized Responses for Paris Las Vegas:

• GUESTS IN HOUSE

  [guest-name] — Thank you for staying with us at Paris Las Vegas! We hope you enjoy your time on the Las Vegas Strip.

  If you need anything during your stay, please use the Guest Services button on your in-room phone, text Laurel, or visit the front desk — our front desk is available 24 hours.

  Thank you again, and enjoy your stay!

  [hotel-name]

• LATE CHECKOUT REQUEST

  Dear [guest-name],

  Thank you for reaching out about a late check-out. Late check-out can be requested from the front desk on the day of departure and is subject to availability.

  If you'd like to guarantee a late check-out, we're pleased to offer the following options for an additional fee:

  Tuesday – Friday Departures • 12:00 PM — $20 + tax • 1:00 PM — $30 + tax • 2:00 PM — $40 + tax • 3:00 PM — $50 + tax • 4:00 PM — $60 + tax

  Saturday – Monday Departures • 12:00 PM — $30 + tax • 1:00 PM — $40 + tax • 2:00 PM — $50 + tax • 3:00 PM — $60 + tax • 4:00 PM — $70 + tax

  Please let us know if you'd like to lock in a guaranteed time, and we'll be happy to assist.

  Thank you,

  [hotel-name]

• NON-SMOKING

  [guest-name] — All Paris Las Vegas guest rooms and suites are non-smoking. A $500 fee applies for smoking in a standard room and $1,000 in a suite. Smoking is permitted on the casino floor only.

• PET ROOM POLICY

  Hello [guest-name],

  Paris Las Vegas offers Pet Rooms for dogs only, located on a specific floor, at a fee of $75 per night. Certified service animals incur no charge. Please let us know if you'd like us to help arrange a Pet Room.

• EXTRA TOWELS OR TOILETRIES

  Thank you for reaching out! For extra towels or toiletries, please text Laurel or call Guest Services and our team will assist right away.

• ADDITIONAL PILLOWS OR BLANKETS

  Thank you for reaching out! For additional pillows or blankets, please text Laurel or call Guest Services once you're in your room, and our team will get the items to you.

• MAINTENANCE OR IN-ROOM TECHNOLOGY ISSUE

  Hello [guest-name],

  We're sorry to hear about the issue in your room. Please text Laurel or call Guest Services and we'll dispatch an Engineer to assist. Emergency issues are prioritized. If the issue cannot be resolved quickly, the front desk can also help with a room change.

• ROOM TEMPERATURE / THERMOSTAT

  The digital thermostat is mounted on the wall in your guest room. If it is not adjusting properly, please text Laurel or call Guest Services and we'll dispatch an Engineer to take a look.

• ROOM SERVICE

  Hello [guest-name],

  Thank you for reaching out. Traditional room service availability may vary. Guests can use the Caesars Eats app to order food and delivery from select Caesars-branded outlets on property (some outlets may be excluded — you can confirm in the app).

  If we can help with restaurant recommendations or reservations, just let us know.

• FOOD DELIVERY (UBER EATS, DOORDASH, POSTMATES)

  Hello [guest-name],

  Outside food-delivery services do not have a designated drop-off area at the property. Guests will need to meet the delivery driver outside and arrange pickup directly. We're happy to help if anything else comes up during your stay.

• IN-ROOM REFRIGERATOR REQUEST

  Thank you for reaching out! Refrigerators are standard in all Bordeaux Tower rooms. In the Versailles Tower, refrigerators are available on request at no charge — just let us know and we'll arrange one.

  If you have additional accessibility or medical needs, please let us know and we'll do our best to accommodate.

• COFFEE MAKER OR MICROWAVE

  Thank you for reaching out. Coffee makers are provided in suites only and are not available in standard guest rooms. Microwaves are not provided, and in-room cooking is not permitted.

• SPA BOOKING

  Thank you for reaching out about the spa! Reservations for Voie Spa & Salon can be booked by calling 702-946-4366 or online at https://www.caesars.com/paris-las-vegas/things-to-do/voie-spa-salon. The spa is on the second level and is typically open daily 8:30 AM – 6:00 PM.

• WI-FI

  Thank you for reaching out about Wi-Fi! From the guest room, connect to the "Caesars_Resorts" network and log in with your last name (username) and room number (password). If your room number contains a "P," include it as a capital "P" (for example, 1173P). Wi-Fi is included in the resort fee.

• ROOM CHANGE AFTER CHECK-IN

  Hello [guest-name],

  We're sorry to hear something isn't quite right. The front desk can assist depending on the issue and may be able to move you to another room based on availability. Please stop by the front desk or call Guest Services and we'll do our best to resolve it.

• POST STAY RESPONSE

  Dear [guest-name],

  Thank you for choosing Paris Las Vegas for your recent stay. We hope you had a fantastic experience. If you could spare 2 minutes to complete our survey, we would love to hear from you.

  Your satisfaction is our top priority. If there's anything we can do to enhance your future stays, or if you have any feedback, please don't hesitate to reach out.

  We hope to welcome you back to Paris Las Vegas on your next trip.

  Until next time,

  [hotel-name]