Masquerade Tower

RAG Context: Escalation guideline for Rio Las Vegas late checkout requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

F. Late checkout

Guest asks:

• "Can I check out late?"
• "What is the late checkout fee?"

TAG as late-checkout

Respond with

Explain morning-of-departure availability and possible fee

Escalate when:

• Guest asks for a guarantee before arrival or during stay
• Guest wants to pay a fee to guarantee late checkout

RAG Context: Escalation guideline for Rio Las Vegas invoice / folio / receipt requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

G. Invoice / folio / receipt requests

Guest asks:

• "Can you send me my invoice?"
• "Can I get an itemized folio?"
• "Can you resend my receipt?"
• "Can you fix a charge on my bill?"
• "I have not seen my incidentals deposit"
• "Over charged for my stay"

TAG as invoice-request

Respond with

Route guest to Rio Rita for the actual folio / invoice and explain who issues it

Escalate when:

• Guest needs the actual folio / invoice
• Guest requests itemization
• Guest inquires about their refund
• Guest disputes or wants charge corrections
• Guest needs a customized business-format invoice

RAG Context: Hotel policy FAQs for Rio Las Vegas covering: check-in/check-out times, minimum age, deposit policy ($100/night), resort fee ($56.69/night incl. Wi-Fi, fitness, pool, show discounts), cancellation policy (72 hrs), non-smoking rooms ($500 fee), cash policy (not accepted; credit/debit accepted), pet policy ($150/night per dog, up to 2 dogs, 50 lbs max each), max guests (4), housekeeping opt-out, rollaway beds ($30/night king only), resort fees collected upon arrival (may not be included in the booking payment, including Expedia/OTA bookings), and debit-card authorization hold timing (bank-controlled, often slower to release than credit; hotel does not control release).

Frequently Ask Questions (FAQ) page: https://www.riolasvegas.com/frequently-asked-questions

Hotel Policies

What time is Rio check-in and check-out?

Check-in begins at 4 PM. Check-out is by 11 AM.

What is the minimum age to check-in?

An adult 21 years of age or older must be present to check-in to a hotel reservation at Rio Las Vegas.

What is the hotel deposit policy?

A $100 per day deposit is required on a valid credit or debit card (cash not accepted). It is released at checkout, subject to your bank's timeline. Refunds typically process within 7-10 business days and may take up to 30 days depending on your bank.

What is the incidental hold amount?

Upon your arrival, a $100/night deposit is held on a credit or debit card for incidentals and security (cash not accepted). Any remaining deposit will be returned upon checkout; refunds typically process within 7-10 business days and may take up to 30 days depending on your bank. International guests and online financial companies may take longer to release funds.

What is Rio's resort fee?

$50.00+tax ($56.69) per night, unless otherwise noted in a promotional offer.

50% off show tickets (excluding The Empire Strips Back) 2-for-1 mimosas at The Kitchen Table 2-for-1 cocktails at Luckley Tavern & Grill In-room Wi-Fi Fitness center access Seasonal pool access Local and toll-free calls

Please note: applicable resort fees are collected by the hotel upon arrival and may not be included in the amount paid at the time of booking. This applies to Expedia and other third-party/OTA bookings as well.

I'm paying with a debit card — how long does the authorization hold take to release?

You're welcome to use a debit card. However, authorization holds are controlled by your financial institution and often take longer to be released than credit card holds. For this reason, many guests prefer to use a credit card to avoid funds being unavailable for an extended period. The hotel does not control the release process, so we're unable to guarantee a release time or quote your bank's specific timelines.

Will my deposit be refunded if I cancel my reservation?

Free cancellations are available for refundable rates if completed at least 72 hours before the check-in date. Cancellations made after this period will incur a penalty of the first night's room rate plus tax.

Please note: If your reservation was made through a 3rd party such as Expedia.com, please contact that provider directly for refund information.

Does Rio accept cash or prepaid cards?

No. Cash is not accepted. All reservations require a valid credit card or debit card for the room, taxes, and deposit.

Are there non-smoking rooms at Rio?

Yes. All rooms are non-smoking. A $500 cleaning fee applies if smoking or vaping occurs in the room.

Are pets allowed at Rio?

Yes, Rio is pet friendly. Dogs that weigh 50 lbs or less are allowed, up to 2 dogs maximum. Rio's Pet Fee is $150 per night, per dog. A registration form is required at time of check in.

How many guests are allowed in a room?

A maximum of 4 guests are allowed in our standard suites. If more than 2 adults are occupying the suite, additional charges of $35 per additional guest, per night may be applied.

Can I opt out of my housekeeping services during my stay?

Yes! If you prefer to opt out of housekeeping during your stay, simply place the "Do Not Disturb" sign on your door and your room will be skipped. Please call Rio Rita at (702) 777-7777 for requests.

May I request late check out?

Late checkout can be requested on the day of departure for an additional fee and is based on availability. Speak with a front desk agent for more information.

Can I get a rollaway bed?

Rollaway beds are available for delivery at $30 per night for guests staying in rooms with King beds only. We do not offer rollaway beds for double Queen bed rooms. All suites in the Ipanema Tower offer pullout couches for your comfort.