RAG Context: Room request standardized response templates for Flamingo Las Vegas — atomic templates for quiet room requests, rooms close together, guaranteed connecting rooms ($25/room/night, confirm names and confirmation numbers), adjoining room requests ($25/room/night, confirm second reservation ID), bed type/bedding requests (bed type not guaranteed; upgrades available pre-arrival), PetStay room requests, view option requests, special occasion requests (amenity setups available via concierge/Laurel at +1-702-733-3111), honeymoon/special celebration requests, crib requests, rollaway bed requests, mini-fridge requests (note: all rooms already have fridges), microwave/coffee maker requests (not available), Jacuzzi tub requests (not available), balcony requests (not available), extra towels/blankets/pillows in-advance requests, generic room requests, and room changes after check-in.

Room Request Standardized Responses for Flamingo Las Vegas:

• QUIET ROOM REQUESTS

  Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.

  If you have any further questions or special requests, please don't hesitate to reach out.

• ROOMS CLOSE TOGETHER

  Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in.

flamingo hygiene-hazard

RAG Context: Escalation guideline for Flamingo Las Vegas guest reports involving pest sightings (bed bugs, cockroaches, rodents), unsanitary room conditions (bodily fluids, waste), visible mold or mildew, strong chemical smells from cleaning products, broken glass or sharp objects in rooms or pool areas, dirty linens or towels suggesting prior use, food left by a prior guest, or sewage/plumbing hazards. Maps to risk category HYGIENE & ENVIRONMENTAL (tag HYGIENE-HAZARD) in the master Flamingo Risk Management Framework (flamingo-escalations.md). All matches must be escalated; the LLM must acknowledge seriously and must not minimize or attribute cause.

F. Hygiene & environmental

Guest asks / says:

• "I saw bed bugs / cockroaches / rodents in my room."
• "The room was unsanitary — there were bodily fluids / waste."
• "There's visible mold or mildew in the bathroom or HVAC."
• "There was a strong chemical smell from cleaning products."
• "I found broken glass or a sharp object in my room or at the pool."
• "The linens or towels were dirty / had stains suggesting prior use."
• "There was food left from the previous guest in my room."
• "There's a sewage backup / plumbing hazard in my room."

Trigger keywords (non-exhaustive): bed bugs, cockroach, rodents, mice, rats, infestation, mold, mildew, biohazard, dirty, unsanitary, disgusting, filthy, stained linens, broken glass, sharp object, chemical smell, sewage, plumbing hazard, prior guest food.

Overlap note: Pest, mold, and contamination signals also fall under HEALTH-MEDICAL when the guest reports illness or exposure symptoms. If both are present (e.g., "I saw bed bugs and got bites" or "mold and I couldn't breathe"), tag as HEALTH-MEDICAL instead of HYGIENE-HAZARD and escalate at the higher tier.

TAG as hygiene-hazard

Respond with

Use one of the approved Risk Management response templates from flamingo-escalations.md §5. Acknowledge seriously. Do not minimize, attribute cause to the guest, blame housekeeping or third parties, describe cleaning protocols or pest-control procedures, or hint at compensation.

Before escalating

Do not investigate or attempt to resolve. The LLM is authorized to acknowledge and empathize only. Capture the guest's exact wording — including the room number if mentioned — in the escalation record so the concierge can route to property leadership and housekeeping/operations as appropriate.

Escalate when:

• Always. Any mention of pests, mold/mildew, biohazards, broken glass, dirty linens, prior-guest food, chemical exposure, or sewage/plumbing hazards is an escalation regardless of star rating, tone, or whether the guest demands action.
• Re-route to HEALTH-MEDICAL instead if the guest also reports illness, allergic reaction, breathing difficulty, or other physical symptoms.
• Tag the conversation: [HYGIENE-HAZARD] + [TIER LEVEL] + [CHANNEL: Expedia] and route to the Flamingo Concierge queue.

Room Request Standardized Responses for Flamingo Las Vegas:

• QUIET ROOM REQUESTS

  Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.

  If you have any further questions or special requests, please don't hesitate to reach out.

• ROOMS CLOSE TOGETHER

  Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in.

  To increase the likelihood of meeting your request, please ensure that both reservations are noted as traveling together. Upon arrival, our front desk team will prioritize placing the rooms as close together as possible based on availability.

  If you'd like to guarantee that the rooms connect, we offer that option in advance for an additional fee of $25 per room, per night — please let us know if you'd like to lock that in.

• GUARANTEED CONNECTING ROOM REQUEST

  Hello [guest-name],

  Thank you for reaching out! We are happy to offer guaranteed connecting accommodations for an additional fee of $25 per room, per night, subject to availability and eligibility by room type. Please confirm the name and confirmation numbers for all rooms you would like connected, and we'll set this up on your reservation.

  If you prefer not to add the guarantee, connecting or adjoining rooms can still be requested at the front desk on arrival, but availability is not guaranteed without the prepaid guarantee.

• PETSTAY ROOM REQUEST

  Hello [guest-name],

  Thank you for reaching out. Guests traveling with dogs must specifically book a PetStay room. Flamingo Las Vegas PetStay rooms are available for dogs only, with a maximum of 2 dogs per room and a maximum weight of 50 lbs per dog.

  The PetStay fee is $100 per night, plus a $100 refundable deposit. Food/water dishes, mats, and treats are provided. Dogs must be crated if left alone in the room, and designated outdoor pet relief areas are available near PetStay rooms.

  Please let us know if you would like us to help arrange a PetStay room for your reservation.

• VIEW OPTION REQUEST

  Thank you for reaching out! We're delighted to assist with your view preference. Specific view assignments are subject to availability at the time of check-in. Please be sure to mention your preference to the front desk on arrival, and we will do our best to accommodate.

  Room type changes or guaranteed views may be subject to availability and rate differences. Should you have any further questions or special requests, don't hesitate to reach out. We look forward to making your stay a memorable one.

• SPECIAL OCCASION REQUEST

  Hello [guest-name],

  Thank you so much for choosing Flamingo Las Vegas to celebrate your special occasion! We've added a note to your reservation and our team will do their best to make your stay memorable. Additional amenities can be arranged through our concierge or by messaging Laurel during your stay — call +1-702-733-3111 to get started, and the front desk can also offer recommendations for celebration options on the property and Strip.

  If there are any preferences (room type, view, quiet area), please let us know and we'll do our best to accommodate based on availability at check-in.

• CRIB REQUEST

  Hello [guest-name],

  Thank you for reaching out! Cribs are available at Flamingo Las Vegas. We've noted your request, and the team will assist based on availability at check-in.

• ROLLAWAY BED REQUEST

  Hello [guest-name],

  Thank you for reaching out. Unfortunately, rollaway beds are not available at Flamingo Las Vegas. If you'd like, we can offer suggestions for alternative bedding arrangements or a different room configuration based on availability — just let us know.

• MINI FRIDGE REQUEST

  Thank you for reaching out! Good news — all rooms at Flamingo Las Vegas are equipped with a fridge, so a separate mini-fridge rental is generally not needed.

  If you have additional accessibility or medical needs, please let us know and we'll do our best to accommodate.

• MICROWAVE OR COFFEE MAKER REQUEST

  Thank you for reaching out. Microwaves and coffee makers are not provided in any rooms at Flamingo Las Vegas and cannot be rented or requested.

• JACUZZI TUB REQUEST

  Thank you for reaching out. Jacuzzi tubs are not available in any rooms at Flamingo Las Vegas.

• BALCONIES / BALCONY REQUEST

  Thank you for reaching out. Balconies are not available in any rooms at Flamingo Las Vegas.

• EXTRA TOWELS, BLANKETS, OR PILLOWS (IN ADVANCE)

  Thank you for reaching out! For extra towels, blankets, or pillows, the easiest path is to confirm at check-in or once in-room — texting Laurel or calling Guest Services will get the items to you quickly. Requests in advance are harder to commit to since the room number is not assigned until check-in.

• GENERIC ROOM REQUEST

  Thank you for reaching out with your request! We've noted your preference and will do our best to accommodate based on availability at the time of check-in. While we can't always guarantee specific room assignments in advance, please be sure to mention your request at the front desk on arrival.

  If you have any further questions or additional requests, please don't hesitate to let us know. We look forward to welcoming you to Flamingo Las Vegas and ensuring you have a fantastic experience with us.

• ROOM CHANGE AFTER CHECK-IN

  Hello [guest-name],

  We're sorry to hear something isn't quite right. The Front Desk can assist depending on the issue and may be able to move you to another room based on availability. Please stop by the Front Desk or call Guest Services and we'll do our best to resolve it for you.

• ADJOINING ROOM REQUEST

  Hi [guest-name] — thank you for your note! Could you please confirm the second reservation ID you'd like to have adjoining, and whether it's also under your name?

  To guarantee adjoining rooms, the hotel applies a $25.00 per room, per night fee, payable directly at the property. May we have your approval to proceed with this charge?

  Once we have your confirmation of the second reservation and your approval, we'll be happy to move forward with securing the adjoining rooms. Thank you!

• BED TYPE / BEDDING REQUEST

  Hi [guest-name],

  Thank you for reaching out — we can't wait to welcome you to Flamingo Las Vegas! At the moment, your reservation doesn't include a guaranteed bed type. That said, we'll absolutely do our best to accommodate your preference based on availability at check-in.

  If you'd like to lock in a specific bed configuration, our hospitality team can offer upgrades before your arrival. Please share your best phone number and we can have our team reach out.

• HONEYMOON / SPECIAL CELEBRATION

  Congratulations on your honeymoon! 💕 Thank you so much for choosing to celebrate such a special occasion with us at Flamingo Las Vegas. We're so excited to welcome you and help make your stay extra memorable.