Paris Las Vegas Resort & Casino

C — Connecting Rooms

Trigger Phrases

• "Can we have connecting rooms?"
• "Can our rooms be next to each other / on the same floor?"
• "We need rooms that connect — traveling as a family."

LLM Response — What to Send the Guest

"We can guarantee connecting rooms in advance for an additional fee of $20 per room, per night. To confirm this for your stay, please provide the name and confirmation number for each reservation you'd like connected and we'll get this set up for you."

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking if connecting rooms are available or about the fee/process.
• ESCALATE when the guest confirms ALL of: (1) they agree to the $20/room/night fee, AND (2) they provide names and confirmation numbers for ALL rooms to be connected. Holding reply before escalating: "Thanks! We're coordinating your connecting room request now and will confirm once it's set up."

D — Room Upgrade or Stay Extension

Trigger Phrases

• "Can I get an upgrade?"
• "Is there a better room / renovated room available?"
• "Can I extend my stay by a night or two?"
• "Can I get a strip view / high floor / specific bed type?"
• "I booked Room Assigned Upon Arrival — can I guarantee a bed type?"

LLM Response — What to Send the Guest

"We'd be happy to look into upgrade and extension options for you. To have our hotel team reach out directly with availability and pricing, could you please share the best phone number to reach you?"

Note on Upgrade Information: Always set the expectation that upgrades are subject to availability. Do not confirm inventory or guarantee any specific room type. The human Concierge team handles all actual availability checks and pricing.

Escalation Decision Rule

• LLM CONTINUES independently while the guest is asking about upgrade possibilities, cost, or process.
• ESCALATE when the guest provides their contact phone number. Example: "Sure — my number is 702-555-1234." Holding reply before escalating: "Perfect, thank you. We've shared your number with our hotel team and they will be in touch shortly to discuss options."

RAG Context: Pre-stay standardized response templates for Paris Las Vegas guest communications — booking confirmation, check-in instructions, early check-in (guaranteed at 11:00 AM for $60 + tax, otherwise availability-based), online/contactless check-in, pre-arrival letter, room upgrade/extension upsell (collect best phone number), late arrival, stay modification/cancellation, adding guest names to a reservation, deposit explanation, connecting-room requests ($20/room/night; confirm names and confirmation numbers), Pet Room requests ($75/night, dogs only), parking overview, third-party payment questions, and a phishing/suspicious-message advisory.

Pre-Stay Standardized Responses for Paris Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

RAG Context: In-house and post-stay standardized response templates for Paris Las Vegas — in-house guest greeting, late checkout (with the property's tiered guaranteed late-checkout fee schedule by day and time), non-smoking guest rooms, Pet Room policy, extra towels/toiletries, additional pillows/blankets, maintenance / TV issues, room temperature / thermostat, room service and Caesars Eats guidance, third-party food delivery procedure, refrigerator note by tower, coffee maker (suites only) and microwave (not available) responses, spa booking, Wi-Fi connection details (capital "P" note), room change after check-in, and post-stay follow-up with survey request.

In-House & Post-Stay Standardized Responses for Paris Las Vegas:

• GUESTS IN HOUSE

  [guest-name] — Thank you for staying with us at Paris Las Vegas! We hope you enjoy your time on the Las Vegas Strip.

  If you need anything during your stay, please use the Guest Services button on your in-room phone, text Laurel, or visit the front desk — our front desk is available 24 hours.