Latest Messages

The most recent AI responses to Expedia guest messages, newest first, 25 per page.

ID Property Escalated Correct? Message Created Guest Message Tag Response Correct?
1992 Masquerade No
Message β†— 2026-06-17 23:57

What are the pool hours?

pool-hours

The Ipanema Pool at Rio Las Vegas is currently open from 10:00 AM to 5:00 PM, Thursday through Sunday. Starting April 1, 2026, the pool will be open 7 days a week from 10:00 AM to 5:00 PM. Please note that hours and availability may vary depending on the season and weather. Text Rio Rita at (702) 777-7777 for more information.

Show more
1991 Flamingo No
Message β†— 2026-06-17 23:54

ok

none

Is there anything else I can help you with regarding your upcoming stay at Flamingo Las Vegas?

1990 Flamingo No
Message β†— 2026-06-17 23:51

ok como hago para verla en caesars rewards

caesars-rewards-app-issue

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

Show more
1989 Flamingo No
Message β†— 2026-06-17 23:49

pero quiero ver mi reserva en la aplicaciΓ³n de caesars rewards

caesars-rewards-app-issue

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

Show more
1988 Flamingo No
Message β†— 2026-06-17 23:47

quiero mi nΓΊmero de reserva

reservation-inquiry

Your reservation number can be found in your confirmation email from Expedia. If you're unable to locate it, please contact Expedia customer service for assistance.

Show more
1987 Masquerade No
Message β†— 2026-06-17 23:18

Hopefully soon I need to get ready for a show

check-in-issue

I apologize for the delay in getting you checked in. We understand that you have a show to get to and we're working to get you settled in as soon as possible. Text Rio Rita at (702) 777-7777 for more information.

Show more
1986 Paris No
Message β†— 2026-06-17 23:15

How can I add another traveler on the package?

stay-modification

To add another traveler to your package, please contact Expedia customer service directly, as they manage your booking. They will be able to assist you with any modifications or changes to your reservation.

Show more
1985 Masquerade No
Message β†— 2026-06-17 23:14

I thought the room was supposed to be ready at 4pm

check-in-issue

I apologize for the inconvenience you're experiencing with your room not being ready at 4pm. Please give us a few minutes to check on the status of your room. We appreciate your patience and look forward to getting you settled in as soon as possible. Text Rio Rita at (702) 777-7777 for more information.

Show more
1984 Paris No
Message β†— 2026-06-17 22:55

I would like to upgrade to a honeymoon suite

room-type-change

Thank you for considering an upgrade to a honeymoon suite. For assistance with this request, please contact Expedia customer service, as they will be able to help you with any changes to your reservation.

Show more
1983 Rio No
Message β†— 2026-06-17 22:47

Just an fyi the sheets were dirty chip stains and hair not ok

room-issue

Thank you for letting us know about the issue with your room. We apologize for the inconvenience and will make sure to address this promptly. Text Rio Rita at (702) 777-7777 for more information.

Show more
1982 Masquerade No
Message β†— 2026-06-17 22:32

Is there any flexibility on checking time for a fee?

early-check-in

Thank you for reaching out. We'll do our best to accommodate your request. Text Rio Rita at (702) 777-7777 for more information.

1981 Paris No
Message β†— 2026-06-17 22:27

Necesito ayuda

dispute-or-complaint

Thank you for reaching out to us about your concerns.

1980 Paris No
Message β†— 2026-06-17 22:26

Ok necesito que por favor me ayuden en este caso

dispute-or-complaint

Thank you for reaching out to us about your concerns. If you need further assistance, please don't hesitate to contact us again.

1979 Paris Yes
Message β†— 2026-06-17 22:24

Tampoco me han devuelto los 100 dΓ³lares de reembolso me han estado realice un pago de 268 al ingresar al hotel paguΓ© otro monto de 224 donde 100 eran reembolsable y no me los han devuelto al dΓ­a siguiente aparecen otros cargos de 237 dΓ³lares y ayer 15 de junio me aparece otros cargos monto que han debitado de 411 dΓ³lares me parece de muy mal gusto

Show more
billing-dispute

Thank you for reaching out to us about the concerns with your billing. We apologize for any inconvenience this has caused and appreciate you bringing this to our attention. A member of our team will be in touch with you to discuss this further and assist you in resolving the issue.

Show more
1978 Paris No
Message β†— 2026-06-17 22:21

Necesito ayuda

dispute-or-complaint

I'm so sorry to hear that you're experiencing an issue with charges on your card.

1977 Paris Yes
Message β†— 2026-06-17 22:20

Hola buenas tardes estuve hospedada en este hotel pero se han aplicado cargos a mi targeta en los cuales no estoy de acuerdo

billing-dispute

Thank you for reaching out to us about the charges on your card. We apologize for any inconvenience this has caused. A member of our team will be in touch with you to discuss this further and assist you in resolving the issue.

Show more
1976 Flamingo Yes
Message β†— 2026-06-17 22:17

Wheelchair accessible (may have limitations)

wheelchair-accessibility-inquiry

Thank you for reaching out. We'll have a member of our team follow up with you to discuss your accessibility needs and ensure a comfortable stay.

Show more
1975 Masquerade No
Message β†— 2026-06-17 22:16

One included** sorry for the typo

breakfast-inclusion

Our rooms do come with one included breakfast. We're looking forward to having you stay with us. Text Rio Rita at (702) 777-7777 for more information.

Show more
1974 Masquerade No
Message β†— 2026-06-17 22:16

Thank you.and do you have breakfast available is that oncludedv

breakfast-availability

We offer breakfast options for our guests. However, whether breakfast is included in your stay depends on the specific package or room type you booked. I recommend checking your booking confirmation or contacting Expedia for more information on what's included in your reservation. Text Rio Rita at (702) 777-7777 for more information.

Show more
1973 Paris Yes
Message β†— 2026-06-17 22:15

Yes, please. Thank you!

early-check-in-request

Thank you for confirming your early check-in request. We're arranging this now and will follow up to confirm.

1972 Masquerade No
Message β†— 2026-06-17 22:15

Hi.i just wanted to confirm that the pool will be open for the dates im scheduled to be here. Super excited to come! Also am I able to check in a little early if we arrive earlier than 4

Show more
pool-availability-and-early-check-in

Thank you for reaching out. We're excited to have you stay with us. Regarding the pool, I can confirm that it will be open during your scheduled dates. As for early check-in, we'll do our best to accommodate your request. Text Rio Rita at (702) 777-7777 for more information.

Show more
1971 Paris No
Message β†— 2026-06-17 22:12

Hello Paris Las Vegas Team, My husband and I will be staying with you this weekend, and I wanted to reach out because we are celebrating a very special occasion. We are getting married on Friday evening and are so excited to spend our first weekend as newlyweds at Paris Las Vegas. If there are any complimentary room upgrades available, special amenities, or ways to make our stay a little extra memorable, we would be incredibly grateful. We completely understand if nothing is available, but we thought we’d ask! We’re very much looking forward to our stay and celebrating this special milestone with you. Thank you so much, Molly Gallagher

Show more
special-occasion-request

Congratulations on your upcoming wedding, and thank you for choosing Paris Las Vegas to celebrate this special occasion! We are committed to making your stay with us as memorable as possible.

Show more
1970 Flamingo Yes
Message β†— 2026-06-17 21:57

The charges have been posted to my account and I was charged for the early check in

billing-dispute

I apologize for the issue with the early check-in charge. We will look into this matter further and a member of our team will be in touch with you to discuss the details of your account.

Show more
1969 Paris No
Message β†— 2026-06-17 21:52

Thank you

confirmation

You're welcome. We'll see you at Paris Las Vegas Resort & Casino.

1968 Paris No
Message β†— 2026-06-17 21:49

we are celebration our 10 year anniversary if you are to provide an upgrade or something special that would be appreicated

special-occasion-request

Happy anniversary! We'd be happy to see what we can do to make your stay special. Please don't hesitate to reach out if you'd like to discuss any options.

Show more