RAG Context: Escalation guideline for Flamingo Las Vegas guest reports involving illness, food-poisoning suspicion, allergic reactions, medical emergencies or 911 events on property, exposure to mold/pests/hazardous substances, medication or medical-equipment issues, contaminated food/water/ice service, respiratory distress linked to room conditions, ADA accessibility failures with health implications, or COVID/communicable-illness exposure concerns. Maps to risk category HEALTH & MEDICAL (tag HEALTH-MEDICAL) in the master Flamingo Risk Management Framework (flamingo-escalations.md). All matches require immediate escalation to a human concierge — the LLM may acknowledge only and must not diagnose, attribute, or admit cause.

RAG Context: Escalation guideline for Flamingo Las Vegas guest reports involving sexual harassment by staff or another guest, discriminatory treatment (race, gender, disability, religion, etc.), verbal abuse or threatening behavior from staff, profiling/surveillance/targeting, hostile guest-to-guest interactions, complaints about use of force by security personnel, or ADA accommodations denied or mishandled. Maps to risk category HARASSMENT & CONDUCT (tag CONDUCT-HR) in the master Flamingo Risk Management Framework (flamingo-escalations.md). All matches require immediate escalation. The LLM must not investigate, validate, or dismiss the claim.

RAG Context: Escalation guideline for Flamingo Las Vegas guest reports involving physical injury, falls, burns, altercations, child safety incidents, elevator malfunctions, fire/smoke exposure, or structural safety concerns. Maps to risk category SAFETY & PHYSICAL HARM (tag SAFETY-INJURY) in the master Flamingo Risk Management Framework (flamingo-escalations.md). All matches require immediate escalation to a human concierge — the LLM may acknowledge only.