Latest Messages

You're welcome, Freya. We're thrilled to hear that you're excited about your upcoming stay and Allan's 50th birthday celebration. We're looking forward to helping make it a memorable experience.

Thank you for sharing this special occasion with us! We'd be delighted to help make Allan's 50th birthday celebration in Vegas unforgettable. We're here to ensure this birthday is extra special.

Thank you for providing the second guest's name. We will make sure to have this information ready for check-in. Text Rio Rita at (702) 777-7777 for more information.

I'm so sorry to hear that you experienced difficulties with your booking. I understand how frustrating that must have been, especially with your daughter.

Thank you for reaching out! We appreciate your preference for the newly renovated rooms. While we can't always guarantee specific room assignments in advance, please be sure to mention your request at the front desk on arrival.

Dear Paris Hotel Team, We have two separate reservations for consecutive dates at your hotel. The second reservation was made later under a different guest name to extend our stay by one additional night. The reservation details are: * Booking 1: Sachin Kalra – Check-in on 29th June 2026 and Check-out on 2nd July 2026 Confirmation No. PLVNvYntNK Expedia itinerary - 73395586658086 * Booking 2: Reena Kumar – Check-in on 2nd July 2026 , Check-out on 3rd July 2026 Confirmation No. PLV5jEYvbq Expedia itinerary - 73403758447437 Both reservations are for members of the same family travelling together. We would be grateful if you could link these bookings and, if possible, allow us to remain in the same rooms throughout our stay so that we do not need to check out and check in again. Please let us know if you require any further information. Thank you for your assistance. Kind regards, Sachin Kalra

Thank you for reaching out to us about your upcoming stay. We appreciate you letting us know about your two separate reservations. Since you booked through Expedia, we recommend contacting their customer service to inquire about modifying or combining your reservations. We'll be happy to assist you upon your arrival.

Thank you for reaching out. We'd be happy to help with your request for early check-in. Our front desk team will do their best to accommodate you, but please note that early check-in is based on availability and additional fees may apply. We'll see you on the 19th.

This did not work out. I would like a full refund and credit for another room night. Your company booked my stay with the flamingo for July instead of June I’munanle to cancel it with the website since it says the check in has passed the hotel was completely sold out and I was stranded in Vegas with my daughter and no place to stay. It was terrifying! Please fix this situation.

I'm so sorry to hear that you experienced difficulties with your booking and were left without a place to stay. I understand how frustrating and terrifying that must have been, especially with your daughter. I'm going to make sure that your concerns are addressed by our team. Please allow me to escalate this issue so we can look into it further and find a resolution for you.

Thank you for reaching out to us about your need for a fridge in your room. At this time, we do not currently offer fridges in our rooms. Please let us know if you'd like more information about our room amenities.

We'll do our best to accommodate your early check-in request on July 4th at 1 o'clock based on availability. Please note that early check-in is available for a fee, starting at 11:00 AM on your arrival date.

Thank you for reaching out to us about adding an extra night to your stay. For any modifications to your reservation, including adding nights or changing dates, please contact Expedia customer service directly as they handle all booking changes.

Thank you for reaching out to us about adding December 25 to your stay. Since you booked your reservation through Expedia, please contact Expedia's customer service team to request any changes to your booking. They will be able to assist you with modifying your stay dates.

Thank you for reaching out. We appreciate your request for a refrigerator in your room. For any changes or special requests to your reservation, please contact Expedia customer service, as they will be able to assist you further. Text Rio Rita at (702) 777-7777 for more information.

We're happy to help with your request. Early check-in is available for a fee, and we recommend confirming as soon as possible due to limited availability. Please feel free to reach out again if you'd like more information on this option.

Good Morning This guest's flight arrives in Las Vegas at 11PM on July 23rd so she is concerned she may arrive after midnight and not be able to check in as she has read online it could be a possibility. The room has been prepaid and I would assume there would be front desk staff to assist her with check in. Thank you.

Hi thank you so much. I will notify you if I decide to bring my dog. I booked two nights but I’m trying to add a 3rd night with the same rate. Would you be able to help me please?

Thank you for reaching out. To add an extra night to your stay, you will need to contact Expedia customer service to modify your booking. They will be able to assist you with adding another night at the same rate, if available. Please reach out to Expedia and they will be happy to help.

good morning, I was wondering if it was possible to change my room to something of a one king sized bed if available instead of 2 queens thank you!

We'll do our best to accommodate it based on availability. Please note that early check-in is available for a fee, starting at 11:00 AM on your arrival date.

That’s not mentioned anywhere when making reservations, which again, is very sneaky. All of those amenities are advertised as part of the experience that prompted me to make this reservation in the first place. So, again, very deceptive… Do you want your guests in their room using WiFi, or downstairs gambling? Do you want them in your pool, or gambling? Do you want them in the fitness center, or gambling? Those, of course, are all rhetorical questions because you know the answers. Again, sneaky! And this is why Vegas is struggling for the first time in decades. 🤷‍♂️ Nevertheless, too late for me to change my mind now right? Duly noted!

I apologize for any frustration caused by the resort fee. We understand your concerns and appreciate your feedback. We value your feedback and hope you have a great experience at Masquerade Tower. Text Rio Rita at (702) 777-7777 for more information.

Wait, in addition to the already agreed upon daily room charge, there's an additional $56.69 per day in resort fees? And that covers WiFi? Are you serious? That's extremely sneaky...

I understand your concern about the resort fee, and I'm happy to explain what it covers. The $56.69 daily resort fee includes amenities such as Wi-Fi, fitness center access, and seasonal pool access, among others. If you have any further questions or concerns, feel free to reach out. Text Rio Rita at (702) 777-7777 for more information.

Thank you for reaching out to us about your security deposit refund. We understand that you are still waiting to receive it. We recommend contacting Expedia customer service for assistance with your refund, as they handle all refund requests for bookings made through their platform.

The self-parking fee at Flamingo Las Vegas is available at an additional charge. For the most up-to-date parking fee information, you can visit our website at https://www.caesars.com/parking.

Ok thank you. I was hoping to confirm what room type as I was charged a deposit but didn't recall the room to be "room type assigned on arrival". I recalled booking "Fab room, 2 queens, non smoking" is that still the case?