Latest Messages

Thank you for providing your email address. We apologize again for the issues you experienced during your stay and appreciate you bringing them to our attention.

April 27th - I spoke to registration several times regarding the wet floors in the hallway. We were put in room 2852, and the floors were flooded the entire stay, wet. slippery wreaked of mold and safety hazard. My wife twisted her ankle. Not to mention that the fan is on all the time...annoying for renters. Have not heard anything from registration. This is not satisfactory for a couple celebrating their anniversary let alone any other booking. Your lack of attention to this is concerning. I know sometimes customers can be hard to deal with but in this case the hotel is in the wrong and has done nothing to rectify the situation.

I apologize for the issues you experienced during your stay, particularly with the wet floors and the fan noise. I'm especially sorry to hear that your wife twisted her ankle. I understand that this was not the experience you expected, especially during your anniversary celebration. I'm going to make sure that your concerns are passed along to our team, and someone will be in touch with you to discuss this further.

Thank you for providing your email address. We apologize again for the issues you experienced during your stay and appreciate you bringing them to our attention.

Thank you for reaching out. You can access a copy of your room charges through your account or we can assist you with obtaining a copy of your folio. Please note that folios are typically emailed to guests after checkout.

Thank you for considering extending your stay with us. For any changes to your reservation, including extending your stay, please contact Expedia customer service to assist you with the modification. They will be able to provide you with the most up-to-date information and help you with the next steps.

Thank you for reaching out. We appreciate your interest in pre-paying for your stay. For payment inquiries and options, we recommend contacting Expedia customer service, as they manage your booking and can provide the most accurate information regarding your payment schedule and options.

Thank you for reaching out to us about your bed type. We appreciate your inquiry and will have a member of our team follow up with you to confirm the details of your reservation.

We're happy to help with early check-in options. Our front desk is open 24 hours, and we offer an Early Check-In Guarantee for a fee. Let us know if you're interested, and we'll be happy to assist.

Thank you for reaching out about a late checkout. We'll do our best to accommodate your request. Please feel free to contact our front desk team directly to discuss availability and any possible fees. Text Rio Rita at (702) 777-7777 for more information.

Thank you for reaching out. We appreciate your request for two queens. For any changes to your reservation, including room type, please contact Expedia customer service directly. They'll be able to assist you with modifying your booking.

Hi! So excited to be staying there AGAIN! :) and again in July. The pool is the best! I messed up the reservation - there are actually two of us staying. Can you help with that part of the reservation or should I contact Expedia? Thanks :)

Thank you for reaching out, Danielle. We're excited to have you staying with us again. For any changes to your reservation, including adding another guest, please contact Expedia customer service directly. They'll be able to assist you with modifying your booking.

To check out, you can use our self-service kiosk located in the lobby or visit the front desk. If you have any outstanding charges or need assistance, our staff will be happy to help. Please note that check-out time is before 11am local time. Text Rio Rita at (702) 777-7777 for more information.

You've mentioned you'll be checking in tomorrow due to a trip to the Grand Canyon. If your arrival time will be later than our standard check-in time, you don't need to take any action, but please be aware of our late arrival policies. We look forward to welcoming you when you arrive.

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

¡Hola! Mi nombre es María Bermejo y les escribo en relación con esta reserva. Nos alojaremos en el hotel los huéspedes Ismael Figueroa Cruz y yo, y se trata de una estancia especial, ya que es un regalo de luna de miel que nos ha hecho un familiar. La reserva está totalmente abonada, aunque el pago se ha realizado con la tarjeta de ese familiar, al tratarse de un regalo. Supongo que eso no es problema, al estar ya abonada. Hemos visto que en el hotel se solicita un depósito a la llegada y un pago de tasas extra. Nos gustaría saber si sería posible gestionarlo con otra tarjeta distinta a la utilizada para el pago de la reserva, ya que la tarjeta con la que se abonó pertenece a nuestro familiar y no la llevamos con nosotros. Por este motivo, queríamos confirmar que todo está correcto para nuestra llegada y preguntar si necesitan algún dato adicional o documentación previa para poder gestionarlo sin inconvenientes. Agradeceríamos también, si fuera posible, que nos confirmaran la reserva por esta vía y cualquier detalle relevante para el check-in. Muchas gracias de antemano por su atención. Un saludo cordial, María Bermejo

Estimada María, gracias por contactarnos. Nos alegra saber que su estancia es un regalo de luna de miel. En cuanto a su solicitud, podemos verificar la posibilidad de utilizar una tarjeta diferente para el depósito y los cargos extra. Nuestro equipo se pondrá en contacto con usted para confirmar los detalles. Por favor, tenga en cuenta que es importante que nos proporcione toda la información necesaria para garantizar un check-in sin inconvenientes. Estamos aquí para ayudarle en lo que necesite.

Thank you for reaching out to us about canceling your reservations. Since you booked through Expedia, please contact Expedia's customer service to initiate any changes or cancellations to your booking. We appreciate your understanding, and we hope to have the opportunity to serve you in the future.