Latest Messages

Thank you for reaching out! We understand you're looking to have all three rooms next to each other. We'll do our best to accommodate this request based on availability at the time of check-in. For guaranteed connecting rooms, there's an additional fee of $25 per room, per night. If you're interested in this option, please let us know and we'll guide you through the next steps.

Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it.

Thank you for your interest in upgrading your room. We'd be happy to explore options for you. Please note that room upgrades are subject to availability. If you'd like to discuss pricing and details, feel free to reach out to our front desk team.

I understand you're trying to pre-check in through the app. Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however. If you have any further questions or need assistance, please don't hesitate to ask.

Hi, could you help me? I've tried everything, but the app doesn't recognize my reservation. Here's what I entered: Las Vegas NV Paris Las Vegas Reservation: PLVIcbbFXk Last name: Bustamante And it says SORRY! We couldn't find your reservation with the information you entered. What am I doing wrong?

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

We have partnerships with several car rental companies and can provide you with information on how to rent a car during your stay. There are also car rental desks located near the hotel, and our concierge team can assist you with booking a rental car. Would you like more information on the available options?

Thank you for reaching out! We're happy to try to accommodate your request for a high floor, though it will depend on availability at the time of your arrival.

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

I checked out thurs morning at 11am..I asked a lady that was at the front desk if I had to checkout in person ..she there is no need .so I didn't.. but didn't think it would take 3 days to get an invoice emailed..you did take a $500 deposit on my RBC CREditCARD when I checked in which included the resort fee and room deposit..just wsntbto make sure on my final bill that the deposit was refunded ti my Cc

Thank you for reaching out about your invoice. We apologize for the delay and will look into the status of your invoice to ensure it is sent to you as soon as possible. We will also verify that your deposit was refunded correctly.

Welcome to Masquerade Tower at Rio Hotel & Casino. We're excited to have you with us. Please proceed to the Masquerade parking garage for complimentary self-parking, and then check-in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. If you have any questions or need assistance, don't hesitate to reach out to us. Text Rio Rita at (702) 777-7777 for more information.

Congratulations on your upcoming honeymoon. We're thrilled to have you celebrate this special occasion with us at Paris Las Vegas. Our team would be delighted to make your stay even more memorable. Please let us know if there's anything specific we can do to make your honeymoon stay extra special.

Since you booked through Expedia, your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however.

You're welcome, Alejandra. We hope you're enjoying your stay at the Masquerade Tower. Is there anything else we can help you with? Text Rio Rita at (702) 777-7777 for more information.

Thank you for reaching out to us about your stay. Please contact Expedia customer service to initiate any changes or cancellations to your reservation.

we requested a late check out and are still being charged 60 dollars when in reality would should’ve been comped the 60 dollars for the inconvenience

Thank you for reaching out to us about the issue with your late check-out charge. We apologize for any inconvenience you've experienced and appreciate you bringing this to our attention. We are reviewing your situation.

Thank you for reaching out! Your preferences for a quiet room with a good view, away from the elevator, and not a corner room have been taken into account. We will do our best to accommodate your requests based on availability at the time of your arrival. We also understand that you will be checking in with TU QILIN. Please be assured that we will make every effort to fulfill your preferences.

Thank you for sharing your concerns with us, Alicia. We apologize again for the issues you've experienced during your stay. We understand that you're looking for some form of compensation, and we appreciate your feedback.

Ya pasaron 2 meses y no se resuelve nada de que forma se van a poner en contacto conmigo? Eso me dicen pero es muy sencillo, manden el comprobante de que hicieron mi reembolso

Lo sentimos por el inconveniente con su reembolso. Un miembro de nuestro equipo se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto.