RAG Context: Standard response for any Paris Las Vegas guest message that mentions the Caesars Rewards app, the "Caesars App", or an app problem — e.g. "the app isn't working", "I can't log in / sign in", "my reservation isn't showing in the app", "my confirmation number won't connect", or linking a booking to a Caesars Rewards account. Because this concierge serves guests who booked through third-party sites (Expedia, Booking.com, etc.), a third-party confirmation number will not automatically connect in the Caesars Rewards app. Return the standard response below: the Front Desk links the reservation to the guest's Caesars Rewards account at check-in, and stays booked through a third party do not earn Caesars Rewards points. Informational only — no escalation. Consistent with paris-las-vegas-resort-casino-faq-casino-and-rewards.md and paris-las-vegas-resort-casino-faq-services-and-amenities.md.

Caesars Rewards App — Standard Response

Any guest message that mentions the Caesars Rewards app, the "Caesars App", or an app problem (can't log in, reservation or confirmation number not showing, app not connecting) gets the standard response below. This is informational — do not escalate.

Standard response — send for any app issue / Caesars App mention: "Since you booked through [shopping-site], your confirmation number won't automatically connect in the Caesars Rewards app. Our Front Desk team will be happy to link your reservation to your Caesars Rewards account when you check in. Please note that stays booked through a third party do not qualify for Caesars Rewards points however."

Trigger Phrases

• "The Caesars app isn't working." / "I can't log in to the app."
• "My reservation isn't showing in the Caesars Rewards app."
• "My confirmation number won't connect in the app."
• "How do I link my booking to my Caesars Rewards account?"
• Any other mention of the Caesars App / Caesars Rewards app.

Notes

• [shopping-site] is the guest's booking channel (e.g., Expedia, Booking.com) — fill it from the reservation.
• The Caesars Rewards app does not recognize third-party confirmation numbers; the Front Desk associates the reservation with the guest's Caesars Rewards account at check-in. Third-party guests can still check in online via the Caesars check-in link, which works on the arrival date after 4:00 AM local time.
• Stays booked through a third party do not earn Caesars Rewards points or benefits.
• Informational response — do not escalate.

Pre-Stay Standardized Responses for Paris Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

  • Check-in: 4:00 PM at the front desk or lobby kiosks (must be 21+) • Deposit: $50 per night (held on a credit card; cash is not accepted) • Resort Fee: $54.95 + 13.38% tax per night (≈ $62.30), covering Wi-Fi, fitness center access, and local calls • Parking: Self-parking ≈ $25/day; valet ≈ $40/day • Connecting rooms can be guaranteed in advance for $20 per room, per night.

  For any special requests, feel free to contact us at +1 (702) 946-7000. After departure, you may receive an email where you can share feedback about your stay.

  We look forward to making your stay unforgettable!

  Best regards,

  [hotel-name]

• CHECK IN INSTRUCTIONS

  Dear [guest-name],

  Thank you for choosing Paris Las Vegas for your upcoming stay. Check-in time is 4:00 PM local time, and the front desk is open 24 hours.

  We have three easy check-in options: the front desk, the lobby kiosks, or contactless check-in via the online check-in link emailed on your day of arrival (you can then pick up keys at a lobby kiosk).

  Please bring a valid government-issued photo ID and a credit card for the room, taxes, fees, and the $50/night incidental deposit.

  If there's anything we can do to enhance your stay, please don't hesitate to reach out.

  Thank you,

  [hotel-name]

• EARLY CHECK IN

  Dear [guest-name],

  Thank you for reaching out about early check-in! Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?

  If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply — our front desk or the lobby kiosk can assist you on arrival based on room availability.

• ONLINE / CONTACTLESS CHECK-IN

  [guest-name], you can skip the line by checking in online. Use the link below to retrieve your reservation and check in:

  https://checkin.caesars.com

  A few notes: • The online check-in link will only work on your day of arrival, after 4:00 AM local time. • The Caesars Rewards app will not work with third-party booking numbers, but the link above will let you check in online on your arrival date. The front desk can also associate your Caesars Rewards account at check-in. • Please provide your best email address during check-in — this is where your final receipt will be sent.

  We look forward to welcoming you soon!

  Paris Las Vegas

• PRE-ARRIVAL LETTER

  Greetings [guest-name],

  Thank you for choosing Paris Las Vegas! Before your arrival, here is some information to help you prepare for your stay:

Section 4 — Quick Reference: LLM Decision Rules

Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.

Request / Scenario	LLM Response	Escalation Trigger
Early Check-In	Share $60 + tax fee, explain availability	Guest confirms they want to pay — then escalate
Late Check-Out	Share fee schedule, explain availability option	Guest confirms fee + desired time — then escalate
Connecting Rooms	Explain $20/room/night fee, request names & conf #s	Guest confirms fee + provides all names & conf #s — then escalate
Room Upgrade / Extend Stay (incl. adding a night or a later checkout)	Ask for best contact phone number; do not route to the booking channel	Guest provides phone number — then escalate
Fee / Charge Confirmation (any)	Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on	Guest accepts/authorizes any fee or surcharge — always escalate (CONFIRM-FEE)
Name Addition / Alt Check-In	Collect name, explain ID/card requirements	Primary name change, billing auth, identity mismatch
Stay Modification / Cancel (shorten, cancel, date shift, room change, primary-name change — not adding nights or an additional guest name)	Explain 3rd-party policy, direct to booking channel	3rd party cannot process; complex booking changes
Invoice / Folio / Receipt (incl. itemized)	Send the self-service folio response (emailed after checkout; check spam; else caesars.com folio-request link)	Billing dispute / correction / refund; business-invoice format; incidentals hold past timeframe
Room Issue / Housekeeping	Apologize, gather details, direct to front desk first	Front desk unresponsive; safety impact; comp requested
Maintenance Request	Acknowledge, direct to front desk / Laurel text	Front desk unresponsive; repair still needed
Noise / Safety Complaint	Acknowledge, direct to Security / front desk	Security/front desk intervention needed; unresolved
Billing Dispute / Refund	Acknowledge, collect details	Any correction, dispute, or refund — always escalate
General Complaint / Comp	Empathize, document thoroughly	Compensation requested; multiple failures; emotional guest
Post-Stay Review — Negative	Acknowledge publicly with empathy template	Safety, discrimination, viral-risk — escalate within 12h
Post-Stay Review — Positive	Respond with standard thank-you template	No escalation required