Latest Messages

Thank you for considering adding another room to your booking. To assist you with this request, please contact Expedia customer service, as they handle all reservation modifications. They will be able to advise on availability and pricing for an additional room.

Thank you. Unfortunately, after setting up the app, customer support on the app has told me I cannot use the above features because I booked thru Expedia.

I apologize for the inconvenience you're experiencing with our app. Since you booked through Expedia, some features may not be available to you. I'm going to have a member of our team look into this further and we will be in touch with you soon to discuss possible solutions.

Thank you for reaching out to us about the issue you're experiencing with our mobile check-in app as a UK resident. If you have any further questions or concerns, please don't hesitate to contact us. We're looking forward to welcoming you to the Flamingo Las Vegas.

Thank you for reaching out about your deposit refund. I've forwarded your request to our team, and we'll be in touch with more information about the refund process. We appreciate your patience and will do our best to assist you as soon as possible.

You're all set, we've got your early check-in guarantee arranged for 11 am on June 22. We're looking forward to welcoming you to Paris Las Vegas Resort & Casino.

Great, we're confirming your early check-in request now and will follow up shortly. One of our team members will be in touch to finalize the details of your early check-in guarantee for $60 + taxes starting at 11:00 AM on your arrival date.

Thank you for letting us know your estimated check-in time. Our standard check-in time is 4:00 PM, but we can offer an early check-in guarantee for $60 + taxes starting at 11:00 AM on your arrival date, based on availability. If you would like to guarantee an early check-in, we recommend confirming right away. Would you like us to set this up for you?

Thank you for letting us know your estimated check-in time. Please note that our standard check-in time is 4:00 PM, but we will do our best to accommodate you as soon as possible. If you would like to guarantee an early check-in, we offer this service for $60 + taxes starting at 11:00 AM on your arrival date, based on availability. Would you like us to set this up for you?

You can check in anytime after 4:00 PM, and since your flight arrives at 8:00 PM, you can proceed with check-in upon your arrival. If you need any assistance or have questions, please don't hesitate to reach out to us.

Thank you for reaching out! To guarantee that the two rooms are connected, we offer guaranteed connecting rooms for an additional fee of $25 per room, per night. We will do our best to accommodate your request based on availability at the time of check-in. If you have any further questions or concerns, please don't hesitate to reach out.

Thank you for downloading the Caesars Rewards app. You can use the app to check-in remotely and access your room keys. Please note that you will still need to stop by the front desk to pick up your keys. If you have any issues or questions, please don't hesitate to reach out to us. You can also use the app to book dining, entertainment, and spa services, as well as get recommendations and request housekeeping and maintenance services.

Thank you for reaching out to us, Maricar Ann. I apologize, but any changes to your reservation, including name corrections, need to be made through Expedia's customer service. They will be able to assist you with updating your information. Please contact Expedia directly, and they will be happy to help.

Thank you for reaching out! We'd be happy to help with early check-in. Our standard check-in time is 4:00 PM, but we offer an Early Check-In Guarantee for $60 + tax, which allows you to check in as early as 11:00 AM. If you'd like to guarantee an early check-in, please let us know and we'll be happy to assist. Alternatively, you can also check with our front desk on the day of arrival to see if early check-in is available, but please note that it's based on availability and additional fees may apply.

To RIO, I am writing to demand a full refund for my entire stay, including the upgrade fee I was "forced" to pay and get a room with faulty facilities. My experience at your hotel was the worst I have ever had in the US. Problems I encountered: Noise & refused room change (Day 1): The room on the 8th floor was unbearably noisy from casino music. The front desk refused to change my room, claiming none were available. But I can clearly see many people are on the check-in process. Dismissive attitude & paid upgrade (Day 2): The next morning, I was again told no rooms were available. In the afternoon, a different front desk agent offered a room change – but only if I paid extra. I paid for an upgrade to the 18th floor. Drainage failure & ignored maintenance (Night 2 & Day 3): That night, the bathroom drain was clogged. The in-room phone only had a robot assistant. I submitted a maintenance request – no one came the entire next day. Another defective room: When I complained, I was given another room. That room also had clogged drains (bathroom and sink). I had to request yet another room. Throughout my stay, your staff(first one, not the second one who upgrade the room for me) were unprofessional and dismissive. I wasted hours packing and moving between defective rooms. This has severely affected my mood and well-being. My demand: Full refund of all room charges for the entire stay Full refund of the upgrade fee I paid Please respond within 7 business days. If not, I will dispute the charge with my credit card company and file complaints with consumer agencies.

Dear XIAOYING, thank you for reaching out to us about the issues you experienced during your stay. We apologize for the problems you encountered with your room and the service you received from our staff. We understand that this has affected your mood and well-being, and for that, we are truly sorry. Regarding your request for a full refund, we appreciate your patience and cooperation. As your booking was made through Expedia, we recommend that you contact their customer service team to initiate the refund process. They will be able to assist you further with your request. We appreciate your feedback and will use it to improve our services. A member of our team will be in touch with you soon to discuss your concerns in more detail.

Hello! My daughter will arriving this Friday and her birthday is Saturday. I wanted to try to do something nice for her while she is there.can you give me information on the best pricing for a cabana on saturday the 13th

Happy birthday to your daughter! We'd be delighted to help make her special day even more memorable. For cabana pricing and availability on Saturday, June 13th, I recommend contacting our pool team directly. They'll be able to provide you with the most up-to-date information and help you book the perfect cabana for your daughter's celebration.

Hello, This is a family trip, and I would like to request three rooms next to each other, if possible. My parents and my in-laws are elderly, so it would be very helpful for their rooms to be close to ours. Thank you for your consideration. We would greatly appreciate any accommodation you can provide.

Thank you for reaching out! We will do our best to accommodate your request for rooms next to each other based on availability at the time of your arrival. To increase the likelihood of meeting your request, please ensure all reservations are made as traveling together. If you'd like to guarantee that the rooms connect, we offer that option in advance for an additional fee. We hope this information helps you plan a comfortable and convenient family trip.

Itinerario de expedia 73366029462856 numero de confirmacion PLVEolWGDb 1 habitacion a nombre de Astrid Yolanda Sandoval Meza Solamente el reembolso de las 3 noches que me hospéde con ustedes no se hizo

Lo sentimos por el inconveniente con su factura. Nuestro equipo de atención al cliente se pondrá en contacto con usted lo antes posible para ayudar a resolver este asunto. Por favor, proporcione cualquier información adicional relevante para que podamos investigar y resolver el problema de manera eficiente.

Congratulations on the upcoming wedding. We'd be happy to help with your request for a crib. We will do our best to accommodate this. Please note that crib availability is subject to change, but we will confirm with you closer to your arrival date. If you have any other special requests or needs for your stay, please don't hesitate to let us know.

To add someone to your booking, please contact Expedia customer service directly, as they handle all modifications to reservations made through their platform. They will be able to assist you with your request.

Thank you for reaching out! We will do our best to accommodate your preferences for a higher floor, a room with a bathtub, and proximity to the elevator based on availability at the time of your arrival. Please note that while we cannot guarantee specific room assignments, we will make every effort to fulfill your requests. If you have any other questions or requests, feel free to let us know. We look forward to welcoming you to Masquerade Tower! Text Rio Rita at (702) 777-7777 for more information.

Thank you for providing the room number, 36014. We apologize again for the issues you experienced during your stay, particularly with the air conditioner not working. We will make sure to investigate this matter further and take necessary steps to prevent such issues in the future. Text Rio Rita at (702) 777-7777 for more information.

Hello, thank you for letting us know about your late check-in. We'll do our best to accommodate you. Please let us know your estimated arrival time so we can prepare for your check-in. Text Rio Rita at (702) 777-7777 for more information.

Thank you for reaching out, Mr. Bustamante. I've checked on your reservation, and yes, the details you provided match our records. Your reservation is confirmed under the code PLVIcbbFXk with the last name Bustamante. If you have any further questions or need assistance with anything else, please don't hesitate to ask.

I'm so sorry to hear that the air conditioner in your room was not working properly during your stay, and I can imagine how uncomfortable that must have been for you. I want to assure you that we take these issues seriously. Could you please provide me with more details about your stay, such as the room number and any attempts you made to report the issue to our staff? We are committed to preventing such issues in the future. Text Rio Rita at (702) 777-7777 for more information.

Sounds good, thank you so much. We truly appreciate you working with us. We are going out for my husband's birthday and are truly excited to stay at your establishment.

We're thrilled to hear that you're celebrating your husband's birthday with us! We're happy to have you both at Flamingo Las Vegas and are looking forward to making your stay special. If there's anything else we can do to make your celebration even more memorable, please don't hesitate to reach out. We hope you have a wonderful time and create some amazing memories together!