Latest Messages

hi I was wondering if you can explain some transactions, when leaving I was charged $62.30, which is the resort fees with taxes. on arrival i was charged $112 are you able to explain this one please? as we had paid for the room? is this the deposit? if so when will this come back

Thank you for reaching out to us about your transactions. We'd be happy to help clarify the charges you're seeing. The $62.30 charge at checkout is indeed for the resort fee and taxes, as we mentioned during your stay. Regarding the $112 charge upon arrival, it's likely related to the incidental deposit we collect to cover any potential expenses during your stay.

We'd be happy to arrange for a manicure and pedicure for your wife after her massage. Our spa team will check availability and confirm the details.

Thank you for reaching out to us about your upcoming stay. We'd be happy to help with your request for early check-in. Please note that early check-in is available for a fee, starting at $60 plus taxes, and is subject to availability. If you would like to guarantee an early check-in, we can arrange that for you. Would you like us to set this up for you?

May we tentatively schedule the couple's message for 1:30pm November 12th. After the message we would potentially enjoy the hot tub/sauna for an hour or so.

Thank you for your interest in scheduling a couples massage at our Voie Spa & Salon. We'd be happy to tentatively schedule the massage for 1:30pm on November 12th. After the massage, you're welcome to enjoy our hot tub and sauna facilities. We will confirm the details of your appointment and send you a confirmation. If you have any other requests or need further assistance, please don't hesitate to ask.

Good afternoon, We are very much looking forward to our first stay in Paris from 23 June. We are staying in a Bordeaux Fountain view room. Could we ask for a high room which is central and provides the very best view of the fountains? We would like to have the very best experience at your lovely hotel. Kindest regards Shaun Williamson

Thank you for reaching out! We're delighted to assist with your view preference. Specific view assignments are subject to availability at the time of check-in. Please be sure to mention your preference to the front desk on arrival, and we will do our best to accommodate. We'll note your request for a high, central room with the best view of the fountains and make every effort to fulfill it based on availability.

Thank you for reaching out. We understand that you booked both reservations in one transaction and are looking to have them assigned together. Since you booked through Expedia, we recommend contacting Expedia's customer service to request that the rooms be assigned together. They will be able to assist you with modifying your reservation. We look forward to welcoming you to Flamingo Las Vegas and will do our best to accommodate your preference based on availability at check-in.

Thank you for reaching out to us about the issue with your deposit refund, Astrid. We apologize for the inconvenience and appreciate you providing your Expedia itinerary number and confirmation number. We will process your refund as soon as possible.

To request a room change or upgrade, including a strip view, please contact Expedia customer service to inquire about availability and possible modifications to your booking. We'll do our best to accommodate your request based on availability at the time of check-in. Text Rio Rita at (702) 777-7777 for more information.

Thank you for reaching out. We'll do our best to accommodate your request for rooms close to each other based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.

I apologize again. There is something wrong in the app I feel. I don’t see your responses. I only get a notification saying you responded! Could you kindly email me on ----@--------.--- ? I would really love to secure a room with good F1 track views!

I apologize for the inconvenience you're experiencing with our messaging system. We'll do our best to accommodate your request for a room with a good view of the F1 race tracks based on availability at the time of check-in. Please mention your preference to the front desk upon arrival, and they will do their best to meet your request. Unfortunately, we cannot email you directly, but I'm happy to continue assisting you through this messaging system.

Thank you for confirming. We will finalize the arrangement for the adjoining rooms with the extra fee of $25 per room, per night. A member of our team will be in touch to complete the details.

Thank you for reaching out. We will do our best to accommodate your request for a non-smoking room based on availability at the time of your arrival.

As you have booked this stay through Expedia, please contact Expedia support team directly and they can assist you with any refund inquiries related to your cancellation. They will be able to provide you with the most up-to-date information regarding their cancellation policies and any potential refunds.

Thank you for reaching out. For assistance, you can contact our front desk at 702-733-3111. Our team is available 24 hours a day to help with any questions or concerns. If you'd like to speak with someone during business hours, our office is open from 9 AM to 5 PM Pacific Time.

I apologize for the inconvenience you're experiencing with the broken faucet in your room. I've notified our maintenance team, and they will address this issue as soon as possible. If you need any assistance or would like to discuss further, please don't hesitate to contact us. We appreciate your patience and understanding in this matter.

I apologize for the inconvenience you're experiencing with viewing our previous response. I'm happy to resend it to you. However, it seems like you were trying to view a message regarding your room preference for a good view of the F1 race tracks. To confirm, we've received your request and will do our best to accommodate you with a room on a higher floor for optimal views, subject to availability at the time of check-in. Please mention your preference to the front desk upon arrival, and they will do their best to meet your request.

Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?

Thank you for reaching out! We're delighted to assist with your room preference. While we cannot guarantee a specific floor or room assignment, we'll do our best to accommodate your request for a room on the 25th floor or higher for optimal views of the F1 Race tracks. Please note that room assignments are subject to availability at the time of check-in. We recommend mentioning your preference to the front desk upon arrival, and they will do their best to meet your request.

Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in. To increase the likelihood of meeting your request, please ensure that both reservations are marked as traveling together. If you'd like to guarantee that the rooms connect, we offer that option in advance for an additional fee of $25 per room, per night — please let us know if you'd like to lock that in.

Thank you for reaching out! We'll do our best to accommodate your request for connecting rooms based on availability at the time of check-in. To guarantee connecting rooms, we offer that option in advance for an additional fee of $25 per room, per night. Please let us know if you'd like to add this guarantee to your reservation.

Thank you for reaching out! Connecting and adjoining rooms are based on availability at the time of check-in. To increase the likelihood of meeting your request, please ensure that both reservations are marked as traveling together. If you'd like to guarantee that the rooms connect, we offer that option in advance for an additional fee. Please contact Expedia to modify your reservation, as we cannot make changes directly. We look forward to welcoming you to Flamingo Las Vegas and will do our best to accommodate your preference based on availability at check-in.

Thank you for reaching out! To increase the likelihood of having both rooms together, please ensure both reservations are noted as traveling together. Connecting and adjoining rooms are based on availability at the time of check-in. For a guaranteed connection, we offer this option in advance for an additional fee.