Message Thread
Masquerade Tower
- Guest
- eric jimenez jimenez
- Guest email
- Not provided
- Thread ID
- ff53ecfa-1888-4708-b7b2-14ac09c7d8c0
- Reservation ID
- 2395087133
- Messages
- 7
Add Message
- 🏨
Property
27b6fe80-7082-4d3c-8377-454a09cab505
Jun 13, 2026, 9:52 p.m.
We will check with our team and be back in touch. Thank you!
- 🧳
Guest
f88dc252-7cb5-4252-b2dd-141e5111daf5
Jun 12, 2026, 9:31 p.m.
Hello ?
- 🧳
Guest
bb87428d-bf1c-4d57-b815-91933b9116ef
Jun 12, 2026, 7:47 p.m.
Im in Spain i cant not reach out via telefone i need we cannot do It form her or vía mail or WhatsApp?
- 🏨
Property
58fc5d8f-bddc-46a0-a91c-ea19289ca90e
Jun 12, 2026, 6:42 p.m.
Thank you for reaching out to us about the additional charge. We understand your concern. Text Rio Rita at (702) 777-7777 for more information.
billing-inquiry-response - 🧳
Guest
18550529-00e9-4bd6-aad7-d343c62caf97
Jun 12, 2026, 6:42 p.m.
was charged €318.97 by the hotel for taxes and the security deposit, but I notice that another charge of €150.61 was made on June 11th. I am unaware of the reason for this additional fee. Could you please look into this and clarify what this extra charge is for?
billing-issue - 🏨
Property
f8ad7b70-9611-4c09-b745-e8b8f59dbc32
Jun 6, 2026, 10:38 p.m.
📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!
- 🏨
Property
cd0e467c-579f-45b2-b33c-d32fed33ac4c
Jun 6, 2026, 10:30 p.m.
Dear eric jimenez jimenez, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino