Message Thread
Rio Hotel & Casino, a Destination by Hyatt Hotel
- Guest
- Ron Valverde
- Guest email
- Not provided
- Thread ID
- f63e62d7-1ff1-404d-ac3e-f89a8e3fb008
- Reservation ID
- 2486531204
- Messages
- 8
Add Message
- 🏨
Property
19d1e482-cc47-46df-9c70-f1335b903844
Jun 17, 2026, 9:57 p.m.
Thank you for reaching out. Could you please provide additional details regarding the issues you experienced during your stay and the reason for your refund request? We would be happy to share your feedback with our management team for review. If any compensation is deemed appropriate based on the circumstances, a member of our team will reach out to you directly. We appreciate your time and look forward to hearing from you.
- 🏨
Property
7aa763bd-b7de-4f73-9844-f2edc70b5871
Jun 17, 2026, 3:27 a.m.
Thank you for reaching out. For any refund requests, please contact Expedia customer service as they handle all modifications and cancellations for bookings made through their platform. We appreciate your understanding and look forward to welcoming you to Rio Hotel & Casino. Text Rio Rita at (702) 777-7777 for more information.
refund-policy - 🧳
Guest
67f5b90f-ffe4-4740-b0ad-3c5fe50e0d8e
Jun 17, 2026, 3:26 a.m.
refund
refund-request - 🏨
Property
12fc9fa9-8e94-485d-b53c-bbca07f63e49
Jun 17, 2026, 3:23 a.m.
Hello, thank you for reaching out. Is there anything we can assist you with during your stay at Rio Hotel & Casino? Text Rio Rita at (702) 777-7777 for more information.
general-response - 🧳
Guest
0a5dbc54-93e0-4937-b2c7-914dc0d76b87
Jun 17, 2026, 3:23 a.m.
hello
general-inquiry - 🏨
Property
0b1c1ccb-bbac-4aea-8eb8-b8bed6a09462
Jun 17, 2026, 3:23 a.m.
Thank you for reaching out. For any refund requests, please contact Expedia customer service as they handle all modifications and cancellations for bookings made through their platform. We appreciate your understanding and look forward to welcoming you to Rio Hotel & Casino.
refund-policy - 🧳
Guest
dc5ba2a4-2276-4435-9749-220b32b98646
Jun 17, 2026, 3:22 a.m.
I should be getting a refund for my consolation
refund-request Escalated - 🏨
Property
727e9c04-3af4-42e1-b75d-b13ee415cb89
Jun 16, 2026, 11:30 p.m.
Dear Ron Valverde, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: •Check-in: 4:00 PM at kiosks or the front desk (must be 21+) •Deposit: $100 per day (held on your credit card) •Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more •Parking: Complimentary self-parking and valet •Pets: Welcome for $150 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Rio Hotel & Casino, a Destination by Hyatt Hotel