Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
David Alexander
Guest email
Not provided
Thread ID
e49a985a-193d-4283-a0c9-0bc0b4d1c900
Reservation ID
2408306673
Messages
8
Add Message
  1. 🏨

    Property

    5697d2be-7e62-481d-a124-25c67d491b08

    Jun 18, 2026, 10:09 p.m.

    David Alexander - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  2. 🏨

    Property

    5604bd84-d6ec-4ee6-ab51-543015965f03

    Jun 17, 2026, 11:18 p.m.

    View response

    I apologize for the delay in getting you checked in. We understand that you have a show to get to and we're working to get you settled in as soon as possible. Text Rio Rita at (702) 777-7777 for more information.

    check-in-policy
  3. 🧳

    Guest

    d8e274b4-a541-47ac-81b8-07bcde2c5efb

    Jun 17, 2026, 11:17 p.m.

    Hopefully soon I need to get ready for a show

    check-in-issue
  4. 🏨

    Property

    33607c26-df4d-4327-9e03-9ae87cb60d7b

    Jun 17, 2026, 11:14 p.m.

    View response

    I apologize for the inconvenience you're experiencing with your room not being ready at 4pm. Please give us a few minutes to check on the status of your room. We appreciate your patience and look forward to getting you settled in as soon as possible. Text Rio Rita at (702) 777-7777 for more information.

    check-in-policy
  5. 🧳

    Guest

    259dd83e-ce41-4363-accd-d756c5ff5986

    Jun 17, 2026, 11:14 p.m.

    I thought the room was supposed to be ready at 4pm

    check-in-issue
  6. 🏨

    Property

    479942ff-5ffe-4ebe-9c7d-d216f65252b7

    Jun 17, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  7. 🏨

    Property

    3478c33b-2d03-4eec-97d5-db5247ffed66

    Jun 17, 2026, 10:28 p.m.

    Dear David Alexander, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  8. 🏨

    Property

    d987d834-e4df-44d5-a96c-93419e3f1bb5

    Jun 14, 2026, 10:18 p.m.

    Dear David Alexander, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino