Message Thread
Masquerade Tower
- Guest
- Sarina Gamez
- Guest email
- Not provided
- Thread ID
- bdb27f92-6094-4e6c-904a-cf056acb952e
- Reservation ID
- 2463841231
- Messages
- 10
Add Message
- 🏨
Property
96be67ae-62e9-4d58-92b1-ca80f30e0a44
Jun 14, 2026, 10:19 p.m.
Dear Sarina Gamez, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
3653c4c9-3804-4148-a8cb-8eef5eb1ebf9
Jun 13, 2026, 10:08 p.m.
Sarina Gamez - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
- 🏨
Property
c15e794d-3420-4df4-915b-0f5c600e2538
Jun 13, 2026, 2:18 a.m.
Thank you for reaching out. For upgrade options, please contact Expedia customer service to check availability and pricing. Text Rio Rita at (702) 777-7777 for more information.
- 🧳
Guest
c70dedbf-3efd-4869-9099-ad918512f422
Jun 13, 2026, 2:18 a.m.
Please let me know thank you
stay-modification - 🏨
Property
b42e44e5-fed9-4d7b-b1e6-356ac9132a9a
Jun 13, 2026, 2:08 a.m.
Thank you for reaching out. For upgrade options, please contact Expedia customer service to check availability and pricing. Text Rio Rita at (702) 777-7777 for more information.
- 🧳
Guest
7fce9ed0-b7b6-43db-b511-618c4b53fbd4
Jun 13, 2026, 2:08 a.m.
Hello can I still upgrade my room?
upgrade-request - 🏨
Property
0e7d61bd-f05e-4896-971c-f444b13a30a9
Jun 12, 2026, 10:30 p.m.
Dear Sarina Gamez, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
3811f9c7-3322-4f57-942e-2268f461cefa
Jun 9, 2026, 10:18 p.m.
Dear Sarina Gamez, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino
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Property
f81ae8eb-1d5b-450a-814b-96035712e3d1
May 23, 2026, 10:43 p.m.
Hi Sarina, You are booked in the Masquerade Tower at Rio Hotel & Casino. For a renovated room, you will need to upgrade to a room in the Ipanema Tower. You can call Rio Rita at 702-777-7777 and she will be happy to go over your upgrade options.
- 🧳
Guest
f528efdc-8f74-4240-8403-49a9c750481f
May 22, 2026, 8:12 p.m.
Hi can you confirm if my room is an updated/renovated room?