Message Thread
Masquerade Tower
- Guest
- Brad R
- Guest email
- Not provided
- Thread ID
- a465e851-9005-445c-91cd-a4673fe8d855
- Reservation ID
- 2471422023
- Messages
- 8
Add Message
- 🏨
Property
1f7f1094-20dc-4192-b2ad-6334baf2c0da
Jun 17, 2026, 9:34 p.m.
We are also reaching out to our team for assistance and will be back in touch once we have heard from them. Thank you!
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Property
845c0e4d-e0cf-4bc9-8ec4-8d082d9fe93d
Jun 17, 2026, 9:11 p.m.
Thank you for reaching out to us about the billing issue with your stay. I understand your concern and apologize for any inconvenience this has caused. Please contact Rio Rita at (702) 777-7777 and a team member will be happy to assist you with your billing inquiry.
billing-issue-response - 🧳
Guest
8a3f9ea0-44e0-4686-a4ca-12deda806a22
Jun 17, 2026, 9:11 p.m.
Hello reservations, you overcharged me for my room at the Rio on May 28th. Expedia took a deposit of 168.92 before I checked in and the rio was only supposed to charge the remaining $113.38, but charged me $261.22 instead. Please refund the difference of $147.84 to my credit card. I have the receipts and credit card charges for proof. The reservation was for Brad R. Thank you.
billing-issue Escalated - 🏨
Property
359e4e8d-f529-4150-a88b-0de07e37fee7
May 30, 2026, 10:19 p.m.
Dear Brad R, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino
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Property
2e578668-97e7-496a-a624-e7856b001813
May 29, 2026, 10:09 p.m.
Brad R - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
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Property
a6a41321-0124-4445-88a0-4608a1447d55
May 29, 2026, 1:18 a.m.
📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!
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Property
5119e1cf-46c3-40a8-9359-e7c22f86749e
May 29, 2026, 1:18 a.m.
Dear Brad R, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino
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Property
9a403c80-7079-4404-87b0-8dd906bb30a6
May 29, 2026, 1:18 a.m.
Dear Brad R, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino