Message Thread
Masquerade Tower
- Guest
- Chris Neece
- Guest email
- Not provided
- Thread ID
- 9e2e097d-e087-4ab3-939e-548006ac892e
- Reservation ID
- 2376141222
- Messages
- 14
Add Message
- 🏨
Property
3ba2377d-199f-49ed-9a0c-1e4de1b94f70
Jun 17, 2026, 12:07 a.m.
I'm so sorry to hear that your experience was not up to par. Text Rio Rita at (702) 777-7777 for more information.
complaint-response - 🧳
Guest
84e302c7-cd06-4c70-b1ee-d5227d824dea
Jun 17, 2026, 12:06 a.m.
The worst
complaint - 🏨
Property
5bf44e0f-8a61-4b9f-96d7-dcb7e02d629f
Jun 16, 2026, 10:18 p.m.
Dear Chris Neece, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
0e36dd2c-2111-473e-b964-542f5da89135
Jun 16, 2026, 10:15 p.m.
I understand you'd like to speak with someone. Text Rio Rita at (702) 777-7777 for more information.
speak-to-someone-policy - 🧳
Guest
b485836f-3f2c-43ac-904b-28392c5aef9b
Jun 16, 2026, 10:14 p.m.
I need a real damn person
speak-to-person - 🏨
Property
096bfb14-676b-4bb8-8264-d9bc7c3da658
Jun 16, 2026, 10:14 p.m.
Thank you for providing your phone number. We appreciate your request to speak with someone. Text Rio Rita at (702) 777-7777 for more information.
speak-to-someone-policy - 🧳
Guest
4e80a905-8230-4a9f-b211-3025b8c3de6d
Jun 16, 2026, 10:12 p.m.
256-326-4244
phone-number-provided - 🏨
Property
444de44e-809a-444c-846e-1ddaa7ed8ca4
Jun 16, 2026, 10:10 p.m.
I've received your request to speak with someone. Text Rio Rita at (702) 777-7777 for more information.
- 🏨
Property
e6da8f03-6879-4f10-8196-089fa65d15ed
Jun 16, 2026, 10:10 p.m.
I'd be happy to help you with your concern. However, I'm a computer program and don't have the ability to speak with you directly. You can reach out again if you need further assistance. Text Rio Rita at (702) 777-7777 for more information.
speak-to-someone-policy - 🧳
Guest
1b986143-1841-4462-ad7b-10f9f0105600
Jun 16, 2026, 10:09 p.m.
I need to speak to a person
speak-to-person - 🧳
Guest
4192688d-83dd-41df-b2d7-e58ede7da0a1
Jun 16, 2026, 10:09 p.m.
I need to speak to aperson
speak-to-someone - 🏨
Property
917c01e3-6ba0-4762-84e9-fdb3a45e5506
Jun 14, 2026, 10:08 p.m.
Chris Neece - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
- 🏨
Property
fd23dffb-87d4-445b-9e26-66db7b5bef2e
Jun 13, 2026, 10:39 p.m.
📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!
- 🏨
Property
dceaef2a-4cc7-48b5-b0be-221c29bd6e2e
Jun 13, 2026, 10:28 p.m.
Dear Chris Neece, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino