Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Chris Neece
Guest email
Not provided
Thread ID
9e2e097d-e087-4ab3-939e-548006ac892e
Reservation ID
2376141222
Messages
14
Add Message
  1. 🏨

    Property

    3ba2377d-199f-49ed-9a0c-1e4de1b94f70

    Jun 17, 2026, 12:07 a.m.

    View response

    I'm so sorry to hear that your experience was not up to par. Text Rio Rita at (702) 777-7777 for more information.

    complaint-response
  2. 🧳

    Guest

    84e302c7-cd06-4c70-b1ee-d5227d824dea

    Jun 17, 2026, 12:06 a.m.

    The worst

    complaint
  3. 🏨

    Property

    5bf44e0f-8a61-4b9f-96d7-dcb7e02d629f

    Jun 16, 2026, 10:18 p.m.

    Dear Chris Neece, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  4. 🏨

    Property

    0e36dd2c-2111-473e-b964-542f5da89135

    Jun 16, 2026, 10:15 p.m.

    View response

    I understand you'd like to speak with someone. Text Rio Rita at (702) 777-7777 for more information.

    speak-to-someone-policy
  5. 🧳

    Guest

    b485836f-3f2c-43ac-904b-28392c5aef9b

    Jun 16, 2026, 10:14 p.m.

    I need a real damn person

    speak-to-person
  6. 🏨

    Property

    096bfb14-676b-4bb8-8264-d9bc7c3da658

    Jun 16, 2026, 10:14 p.m.

    View response

    Thank you for providing your phone number. We appreciate your request to speak with someone. Text Rio Rita at (702) 777-7777 for more information.

    speak-to-someone-policy
  7. 🧳

    Guest

    4e80a905-8230-4a9f-b211-3025b8c3de6d

    Jun 16, 2026, 10:12 p.m.

    256-326-4244

    phone-number-provided
  8. 🏨

    Property

    444de44e-809a-444c-846e-1ddaa7ed8ca4

    Jun 16, 2026, 10:10 p.m.

    View response

    I've received your request to speak with someone. Text Rio Rita at (702) 777-7777 for more information.

  9. 🏨

    Property

    e6da8f03-6879-4f10-8196-089fa65d15ed

    Jun 16, 2026, 10:10 p.m.

    View response

    I'd be happy to help you with your concern. However, I'm a computer program and don't have the ability to speak with you directly. You can reach out again if you need further assistance. Text Rio Rita at (702) 777-7777 for more information.

    speak-to-someone-policy
  10. 🧳

    Guest

    1b986143-1841-4462-ad7b-10f9f0105600

    Jun 16, 2026, 10:09 p.m.

    I need to speak to a person

    speak-to-person
  11. 🧳

    Guest

    4192688d-83dd-41df-b2d7-e58ede7da0a1

    Jun 16, 2026, 10:09 p.m.

    I need to speak to aperson

    speak-to-someone
  12. 🏨

    Property

    917c01e3-6ba0-4762-84e9-fdb3a45e5506

    Jun 14, 2026, 10:08 p.m.

    Chris Neece - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  13. 🏨

    Property

    fd23dffb-87d4-445b-9e26-66db7b5bef2e

    Jun 13, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  14. 🏨

    Property

    dceaef2a-4cc7-48b5-b0be-221c29bd6e2e

    Jun 13, 2026, 10:28 p.m.

    Dear Chris Neece, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino