Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Thaís Pereira
Guest email
Not provided
Thread ID
93ad9ad6-a0c5-4006-a691-2d5d1cf551f0
Reservation ID
2444102660
Messages
14
Add Message
  1. 🏨

    Property

    894f8f11-56c7-4ddf-af4a-d2e790c9951d

    Jun 18, 2026, 8:51 p.m.

    View response

    I apologize for the delay in providing an update on the safety incident you reported. We take all safety concerns seriously and are reviewing the matter. Please expect an update based on the outcome of our review. If you need to speak with a manager about your case, please call 702-777-7777.

    safety-incident-follow-up-response
  2. 🧳

    Guest

    2df64371-3cd1-4ee3-b83f-55ec9742d5bd

    Jun 18, 2026, 8:51 p.m.

    Hi, I haven’t received any information about my case until now. The hotel hasn’t provided any updates, and I also haven’t received any kind of support regarding this situation.

    follow-up-on-safety-incident-report Escalated
  3. 🏨

    Property

    2679c160-8d69-4464-a622-9e6a34f9a9d4

    Jun 8, 2026, 4:17 p.m.

    Please call 702-777-7777 and advise you had a security issue and need to speak with a manager.

  4. 🏨

    Property

    0543769f-c79e-4664-a9f1-bd4411e2aefb

    Jun 8, 2026, 3:45 p.m.

    View response

    I apologize for the delay in providing an update on the safety incident you reported. We take all safety concerns seriously and are reviewing the matter. Please expect an update based on the outcome of our review. Text Rio Rita at (702) 777-7777 for more information.

    safety-incident-follow-up-response
  5. 🧳

    Guest

    5d5181c6-3a1b-40ea-b959-040635460560

    Jun 8, 2026, 3:42 p.m.

    I still have not received any response or update regarding this matter.

    follow-up-on-safety-incident-report
  6. 🏨

    Property

    47ee1902-fe45-4b68-9367-cf00f34c7cc1

    Jun 7, 2026, 11:22 p.m.

    View response

    I apologize for the delay in responding to your message, and I appreciate you reaching out to us again. I'm currently reviewing the status of your report. Please let me know if there's anything else I can do to assist you in the meantime. Text Rio Rita at (702) 777-7777 for more information.

    follow-up-response
  7. 🧳

    Guest

    73251b80-af48-4963-9419-9be51cb90c15

    Jun 7, 2026, 11:21 p.m.

    Hi, good afternoon. Please let me know if there are any updates. I sent a message to the number you provided, but I haven’t received any response yet.

    follow-up-on-safety-incident-report
  8. 🏨

    Property

    32899743-805c-43a4-a0f3-e83b01dac4b8

    Jun 7, 2026, 10:19 p.m.

    Dear Thaís Pereira, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  9. 🏨

    Property

    cfef70bd-065d-407d-b5a6-19e6f55f69da

    Jun 7, 2026, 2:43 p.m.

    View response

    Dear Thais, I am so sorry to hear about the serious safety incident you experienced during your stay at Rio Hotel & Casino. Please be assured that we take the safety and security of our guests very seriously. We will review the CCTV footage from the time and location you specified. Thank you for bringing this to our attention, and we apologize again for the distressing experience you had. Text Rio Rita at (702) 777-7777 for more information.

    safety-incident-response
  10. 🧳

    Guest

    51d8481a-fcf1-4367-a11a-fccf8f177071

    Jun 7, 2026, 2:42 p.m.

    Hello, I am writing to formally report a serious safety incident that occurred during my stay at Rio Hotel & Casino, booked through Expedia, on June 7th, 2026. Around 4:05 AM, on the 12th floor near the elevators, a man inside the elevator attempted to grab me as the doors opened. I immediately ran for my safety and screamed for help. While escaping through the emergency stairs, I injured my foot and my personal belongings were damaged, including my bag. I have already checked out of the hotel, but I request that this incident be formally documented and investigated. I also ask that the hotel be contacted to preserve and review the CCTV footage from that time and location, as it may be important for security and identification purposes. This was a very serious safety issue, and I would appreciate confirmation that this report has been received and forwarded to the appropriate team. Thank you for your prompt attention to this matter. Sincerely, Thais Pereira

    safety-incident-report
  11. 🏨

    Property

    f112a010-0578-42fc-b24a-3bdcd9a356b3

    Jun 5, 2026, 10:08 p.m.

    Thaís Pereira - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  12. 🏨

    Property

    e2afd295-18df-41f9-9aa4-5a3ceffb604c

    Jun 4, 2026, 10:38 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  13. 🏨

    Property

    d6c64c09-8379-493a-8360-6cdde6bae160

    Jun 4, 2026, 10:29 p.m.

    Dear Thaís Pereira, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  14. 🏨

    Property

    7727f23f-136e-4322-ac47-f1d2ca423081

    Jun 1, 2026, 10:19 p.m.

    Dear Thaís Pereira, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino