Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
David Overson
Guest email
Not provided
Thread ID
90c9df0b-2297-4a03-bc66-146691985952
Reservation ID
2483169175
Messages
8
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  1. 🏨

    Property

    d120ff66-dfa0-458a-860c-32ec29b2dfc5

    Jun 18, 2026, 10:09 p.m.

    David Overson - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  2. 🏨

    Property

    3db00328-2515-4ad9-a5bb-7a8fd7a15fbf

    Jun 17, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  3. 🏨

    Property

    f77c601f-2dc4-4aae-8302-8146f86c3213

    Jun 17, 2026, 10:28 p.m.

    Dear David Overson, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  4. 🏨

    Property

    0855c908-9cbe-4636-ba75-2eaa0ff874cc

    Jun 17, 2026, 2:38 p.m.

    View response

    I apologize for any frustration caused by the resort fee. We understand your concerns and appreciate your feedback. We value your feedback and hope you have a great experience at Masquerade Tower. Text Rio Rita at (702) 777-7777 for more information.

    resort-fee-policy
  5. 🧳

    Guest

    7998874f-ee9b-4845-adfd-151f749537d9

    Jun 17, 2026, 2:37 p.m.

    That’s not mentioned anywhere when making reservations, which again, is very sneaky. All of those amenities are advertised as part of the experience that prompted me to make this reservation in the first place. So, again, very deceptive… Do you want your guests in their room using WiFi, or downstairs gambling? Do you want them in your pool, or gambling? Do you want them in the fitness center, or gambling? Those, of course, are all rhetorical questions because you know the answers. Again, sneaky! And this is why Vegas is struggling for the first time in decades. 🤷‍♂️ Nevertheless, too late for me to change my mind now right? Duly noted!

    resort-fee-complaint
  6. 🏨

    Property

    d74cffd8-30d9-4ee4-bcea-bfe9cac1ceea

    Jun 17, 2026, 2:19 p.m.

    View response

    I understand your concern about the resort fee, and I'm happy to explain what it covers. The $56.69 daily resort fee includes amenities such as Wi-Fi, fitness center access, and seasonal pool access, among others. If you have any further questions or concerns, feel free to reach out. Text Rio Rita at (702) 777-7777 for more information.

    resort-fee-policy
  7. 🧳

    Guest

    d93eec83-521a-42f4-8348-64e806e0bf71

    Jun 17, 2026, 2:18 p.m.

    Wait, in addition to the already agreed upon daily room charge, there's an additional $56.69 per day in resort fees? And that covers WiFi? Are you serious? That's extremely sneaky...

    resort-fee-complaint
  8. 🏨

    Property

    68c9b753-3f03-45b4-83c9-8d0282b6bc88

    Jun 14, 2026, 10:18 p.m.

    Dear David Overson, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino