Message Thread
Masquerade Tower
- Guest
- Johana Perez Vasquez
- Guest email
- Not provided
- Thread ID
- 89b0d9ee-3854-4ead-bc13-f4f28bd5f1b7
- Reservation ID
- 2427318336
- Messages
- 7
Add Message
- 🏨
Property
ef1f8af2-ab08-485b-8c6d-4f2ffaf14043
Jun 13, 2026, 5:46 p.m.
I'm so sorry to hear that your reservation was canceled upon arrival. I understand that you're concerned about the refund. Since you booked through Expedia, I recommend contacting their customer service to request assistance with your refund. They will be able to help you with the next steps. We appreciate your understanding and hope to have the opportunity to serve you in the future.
cancellation-policy - 🧳
Guest
e302eb9a-f247-4950-82e9-10a7aca4ee97
Jun 13, 2026, 5:45 p.m.
cuando llegue me cancelaron mi reservacion por tener 20 años y no me hicieron el reenvolso
stay-cancellation Escalated - 🏨
Property
a245e500-8400-453a-ba14-13e2acb7fc22
May 29, 2026, 10:19 p.m.
Dear Johana Perez Vasquez, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
c47ab698-fd0c-40f1-8b06-a69b8811162b
May 28, 2026, 10:08 p.m.
Johana Perez Vasquez - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
- 🏨
Property
663b8e5e-1953-45b2-9310-d9b3f8146f5f
May 27, 2026, 10:38 p.m.
📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!
- 🏨
Property
774b83e2-069f-4750-981b-2838d1805b66
May 27, 2026, 10:28 p.m.
Dear Johana Perez Vasquez, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
d0078fa1-7049-445b-b688-b38955d0ca28
May 24, 2026, 10:19 p.m.
Dear Johana Perez Vasquez, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino