Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Mia VyLopez
Guest email
Not provided
Thread ID
7793f08d-dcad-4db4-9f64-72a80327257e
Reservation ID
2382045027
Messages
14
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  1. 🏨

    Property

    79fabd7f-8b65-4047-bd95-8f1a0b8ebdd3

    Jun 11, 2026, 7:46 a.m.

    View response

    Thank you for reaching out about your deposit refund. I've forwarded your request to our team, and we'll be in touch with more information about the refund process. We appreciate your patience and will do our best to assist you as soon as possible.

    deposit-refund-policy
  2. 🧳

    Guest

    8c398955-ed9f-45aa-9cc9-3ab859c9f0af

    Jun 11, 2026, 7:45 a.m.

    When will I get my deposit back

    deposit-refund Escalated
  3. 🏨

    Property

    aa574120-0d24-4b45-b6e6-254514ee02d4

    Jun 10, 2026, 10:20 p.m.

    Dear Mia VyLopez, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  4. 🏨

    Property

    2ccdadd7-76dc-4984-ab44-553ac37877c0

    Jun 10, 2026, 9:09 a.m.

    View response

    Check-out time at Masquerade Tower is 11:00 AM local time. You can proceed to the kiosk or the front desk to complete the check-out process. If you need any assistance or have any questions, please don't hesitate to reach out to us. We appreciate your stay with us and hope you have a great day! Text Rio Rita at (702) 777-7777 for more information.

    check-out-policy
  5. 🧳

    Guest

    867315f5-ee77-42b7-970b-887134844776

    Jun 10, 2026, 9:08 a.m.

    How would check ouy

    check-out
  6. 🏨

    Property

    a9a06cff-e732-4782-9e80-f4079520f990

    Jun 8, 2026, 10:10 p.m.

    Mia VyLopez - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  7. 🏨

    Property

    4578cfc8-5a5a-4cf7-a4e3-8b8eb076b5df

    Jun 7, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  8. 🏨

    Property

    3004d168-65f0-48df-bd2a-1b0783b1ac17

    Jun 7, 2026, 10:29 p.m.

    Dear Mia VyLopez, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  9. 🏨

    Property

    6d28dfbd-0d46-4c87-b1ec-d0661c6d2dd2

    Jun 4, 2026, 10:20 p.m.

    Dear Mia VyLopez, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino

  10. 🏨

    Property

    d93d3713-b09c-40a1-92de-d52ae9cd354b

    Jun 2, 2026, 8:07 p.m.

    Dear Mia VyLopez, Thank you for reaching out and for choosing Rio Las Vegas for your stay! We appreciate your request for early check-in. At this time, early check-in is subject to availability on the day of your arrival. While we cannot guarantee it in advance, we’ll do our best to accommodate your request. Please check with the front desk upon your arrival, or directly at the kiosk, and either the team or the kiosk will be able to assist you based on room availability. If early check-in is available, additional fees may apply, which can be confirmed by our team when you inquire. Thank you again for choosing Rio Las Vegas. We look forward to making your stay as comfortable and enjoyable as possible. Should you need anything else, please don't hesitate to reach out as it is our goal to provide you with 5* service.

  11. 🏨

    Property

    c3d00a76-1cad-47ba-b838-cac8559c4903

    Jun 2, 2026, 2:59 a.m.

    View response

    Thank you for your inquiry about the early check-in fee. I've forwarded your request to our team, and we'll be in touch with more information about the fee and availability. We appreciate your patience and look forward to welcoming you to Masquerade Tower.

    early-check-in-fee-policy
  12. 🧳

    Guest

    af232fc9-d9bd-49ef-8fe1-6e4c75e58bcd

    Jun 2, 2026, 2:58 a.m.

    How much would early check in fee be

    early-check-in-fee Escalated
  13. 🏨

    Property

    54d76655-d0b4-4703-8c92-2414e115b682

    Jun 2, 2026, 2:28 a.m.

    View response

    We'd be happy to try and accommodate an early check-in for you. However, please note that early check-in is subject to availability on the day of your arrival. If a room is available, we may be able to offer an early check-in for a fee. We'll do our best to have your room ready as soon as possible, but we can't guarantee a specific check-in time until the day of your arrival. Call Rio Rita at (702) 777-7777 for more information.

    early-check-in-policy
  14. 🧳

    Guest

    9bb6e927-ac03-4c8b-adc8-14ee8e0713df

    Jun 2, 2026, 2:27 a.m.

    How early can check in

    early-check-in