Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Catherine Pitts
Guest email
Not provided
Thread ID
712671e6-51e8-4a20-8f0c-e86d7d83944e
Reservation ID
2465011792
Messages
7
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  1. 🏨

    Property

    81baf48a-65ff-4a9b-8523-8bfb3e85f114

    Jun 19, 2026, 10:28 p.m.

    Dear Catherine Pitts, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  2. 🏨

    Property

    229e60d8-1ae4-4200-b5e3-f225278e3c15

    Jun 17, 2026, 1:06 a.m.

    You are booked in the Masquerade Tower, which is the unrenovated side of the hotel. If you would like to upgrade to a renovated room in the Ipanema Tower, please reach out to Rio Rita at 702-777-7777 and she will be happy to assist with your options.

  3. 🏨

    Property

    65a50082-687c-4f31-8144-a327163320ef

    Jun 16, 2026, 10:18 p.m.

    Dear Catherine Pitts, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino

  4. 🏨

    Property

    f2b8fc26-a023-43d2-bb1e-5bf2b01f9b15

    Jun 16, 2026, 3:21 p.m.

    View response

    Thank you for reaching out. Text Rio Rita at (702) 777-7777 for more information.

    room-renovation-policy
  5. 🧳

    Guest

    79bc2d68-3d48-47e7-be9d-13ec5fc450bb

    Jun 16, 2026, 3:08 p.m.

    I would like to know if our room has been renovated

    room-renovation-status
  6. 🏨

    Property

    171a2c26-8fd8-43a0-bd53-c13d1b405022

    May 20, 2026, 4:06 p.m.

    View response

    Thank you for your request for a late checkout. We'll do our best to accommodate your request on the morning of your departure, subject to availability. Please note that a late checkout fee may apply. We'll be happy to provide more information on the day of your departure. Call Rio Rita at (702) 777-7777 for more information.

    late-checkout-policy
  7. 🧳

    Guest

    154ecceb-6ceb-4fbe-82b9-75c910e06986

    May 20, 2026, 4:06 p.m.

    Late check out

    late-checkout