Message Thread

Rio Hotel & Casino, a Destination by Hyatt Hotel

Expedia Property #19837 America/Los_Angeles
Guest
Arpit Dwivedi
Guest email
Not provided
Thread ID
4a2e8e4c-544e-4159-ba26-f90fa59bb1e7
Reservation ID
2483626356
Messages
11
Add Message
  1. 🏨

    Property

    6f671a0c-26c9-47e7-9984-e0eebbd1a7d0

    Jun 19, 2026, 10:33 p.m.

    Dear Arpit Dwivedi, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your recent stay. We hope you had a fantastic experience and enjoyed all that our property has to offer. If you could spare 2 minutes to complete our survey, we would love to hear about your experience with us. Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your future stays, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you back to Rio Las Vegas on your next trip. Until next time, Rio Hotel & Casino, a Destination by Hyatt Hotel

  2. 🏨

    Property

    5f10592f-5307-4dc9-978f-70001798aab0

    Jun 17, 2026, 9:49 p.m.

    Since you are currently in-house, the best option for requesting to change rooms will be to visit the front desk directly. They will have access to the room inventory that we do not via this platform. Thank you!

  3. 🏨

    Property

    2185ef17-a220-44e0-b225-620497b69b42

    Jun 17, 2026, 2:19 a.m.

    View response

    I apologize for the inconvenience with your room assignment. I understand that you would like to be moved to the room you originally booked and paid for. We will do our best to accommodate your request. Text Rio Rita at (702) 777-7777 for more information.

    room-assignment-policy
  4. 🧳

    Guest

    31d81fa2-8967-4b9f-ad32-2e49b1b71b8c

    Jun 17, 2026, 2:19 a.m.

    I would be really appreciate if you can shift my allocated room to the room I actually booked and paid for

    room-issue
  5. 🏨

    Property

    7dbb0691-82b2-4fbe-92ed-87a757c5f6d9

    Jun 17, 2026, 2:18 a.m.

    View response

    I apologize for the disappointment with your room assignment. I understand that you had requested a high floor strip view room, but unfortunately, we were unable to accommodate that request. Text Rio Rita at (702) 777-7777 for more information.

    room-assignment-policy
  6. 🧳

    Guest

    21c39b18-1750-4ba8-8858-98a8aa7acc23

    Jun 17, 2026, 2:18 a.m.

    I am really disappointed with the service given by Rio. I have prebooked for high floor strip view room and while checking in they gave me 8th floor room. This is very disappointing service

    room-issue
  7. 🏨

    Property

    cb6f2418-bd58-409a-b80d-33ea3302a38f

    Jun 16, 2026, 11:53 p.m.

    Arpit Dwivedi - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  8. 🏨

    Property

    d421fea3-ffd0-4d45-a7a6-45240c7cbfdb

    Jun 15, 2026, 11:16 p.m.

    View response

    Thank you for letting us know about the potential delay in your check-in time. We appreciate your update and will do our best to accommodate you when you arrive. Text Rio Rita at (702) 777-7777 for more information.

    late-arrival-policy
  9. 🧳

    Guest

    94d4cde6-5d21-46b3-8bb1-5253ed0d856f

    Jun 15, 2026, 11:16 p.m.

    Hello there, There is a potential delay in my check in time by 3 hrs. Just wanted to keep you posted on this! Thanks

    late-arrival
  10. 🏨

    Property

    9cbd3d8e-a248-4c4f-8a15-3d24bb023db4

    Jun 15, 2026, 11:03 p.m.

    Dear Arpit Dwivedi, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. We have two easy check-in options for our guests. The first is through our front desk. For easier check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ) and check in with our easy-to-use kiosks, conveniently located at the front desk. Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Rio Hotel & Casino, a Destination by Hyatt Hotel

  11. 🏨

    Property

    b3637684-720e-418f-a5e9-aeaae8d90f57

    Jun 13, 2026, 6:40 a.m.

    Dear Arpit Dwivedi, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: •Check-in: 4:00 PM at kiosks or the front desk (must be 21+) •Deposit: $100 per day (held on your credit card) •Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more •Parking: Complimentary self-parking and valet •Pets: Welcome for $150 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Rio Hotel & Casino, a Destination by Hyatt Hotel