Flamingo Las Vegas Hotel & Casino

We heard back from our team and they sent the following message: The deposit was released on 5/7 from the Flamingo Hotel. Please refer the guest to their banking institution if they have not seen the refund reflect their account.

Thank you for following up on the issue with the charges on your card. We appreciate your patience and concern.

You're welcome, Ana Paula. It was our pleasure to assist you. If you have any other questions or concerns, feel free to ask.

Resort fees are mandatory, whether you think you will use the amenities or not.

Yes, the resort fee is charged to all guests, regardless of whether they use the fitness center, make local calls, or access the pool. The fee covers a variety of amenities and services provided by the hotel.

Thank you for providing more information about the charge on your card. We appreciate your patience and concern.

Thank you for providing more information about the charges on your account. Thank you again for your patience.

Do you still have two charges showing on your account? You won't see a positive refund (unless you used a debit card) as the first charge was an authorization at check-in. At check-out, your authorization was released and you were charged for resort fees and any incidental charges.

Thank you for your patience and for following up on the issue with the charge on your card. We appreciate your concern.

Thank you for reaching out to us about the issue with the charge on your card. We apologize for the inconvenience and will review the matter. We will assist in resolving the issue.

Greetings Ana Paula Freitas Thank you for choosing Flamingo Las Vegas! Our goal is to deliver a 5-star experience from check-in to check-out. Before your arrival, we would like to provide some information to help you prepare for your stay: • CHECK IN EASILY! Download the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the Mobile Check-in Kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=FLV&ref=Hotels.com • A nightly resort fee of $49.95+tax is due upon check-in, which includes high speed WIFI for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. • Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking • Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is any time before 4PM and late check-out is any time after 11AM. • The minimum age for check-in is 21 years old, a government issued ID is required, with no exceptions. A few other cool ways to elevate your stay: •Our team of hospitality professionals is readily available to offer discounted rates on premium room or suite upgrades before your arrival. Please contact ----@--------.--- with your name and confirmation number. Our team will curate personalized options within 48 hours to secure your preferences. •In-Room Dining with Caesars Eats! Order directly from Flamingo restaurants for pick-up or delivery. https://flv.playbytr.com/guest#/menu/2?tmpl=container-sections •Relax at the Spa at Flamingo. Ease your mind and treat yourself by booking your spa services today. Book now https://www.caesars.com/flamingo-las-vegas/things-to-do/spa-and-fitness •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 855-642-5619 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP.  Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ We look forward to your arrival, Flamingo Las Vegas