Message Thread
Paris Las Vegas Resort & Casino
- Guest
- Jessica Ann Rees Esparza
- Guest email
- Not provided
- Thread ID
- 2a287001-9a69-4102-8cb0-e7554f5419c7
- Reservation ID
- 2407087006
- Messages
- 5
Add Message
- 🏨
Property
5bd0b7b4-58f7-4e4f-805b-ef6ce7a4fc80
Jun 15, 2026, 3:03 p.m.
You're welcome, Jessica. We're glad we could assist you promptly. If you have any other questions or concerns, feel free to reach out to us.
acknowledgement-of-thanks - 🧳
Guest
650579e2-b1f8-4643-98e7-f378e7ae270e
Jun 15, 2026, 3:03 p.m.
Thank you. I appreciate your prompt response
general-thanks Escalated - 🏨
Property
ffe7fa56-50cc-4a69-ba3d-f236c9bc1bd8
Jun 15, 2026, 12:56 p.m.
I'm so sorry to hear that you had an incident during your stay at our hotel, and I hope you're recovering well from your fall. I understand that you have concerns about your billing and would like to make things right. I'm going to escalate your issue to our team, and they will be in touch with you to discuss the details of your stay and the incident report. Please allow us some time to review your case, and we will do our best to resolve the issue as soon as possible.
guest-incident-and-billing-response - 🧳
Guest
e7522de1-36c1-44b8-98c9-854da7cd412f
Jun 15, 2026, 12:56 p.m.
Good morning. There was an incident at the hotel where I slipped and fell due to some sort of leak in the hallway of the 20th floor. They had an EMT come to my room and did an incident report, and wrapped my knee since it was visibly swollen. Well, upon check out, I told the girl my room number, and she gave me a receipt that showed a $0 balance and the hold of $602 was released from my card. I assumed I was comped for our stay due to my fall. So 48 hours later, when my account was $500 in the negative, you can imagine how upsetting that would be, considering the 2nd room (rm 2012) on the deposit was released ($50 a day) so why would I not think it was a comp for my fall. I went there to specifically celebrate my Bachelorette Party and as a result was not able to explore the strip and I was not able to enjoy my entire party night which was all prepaid for. So at this point, who do I need to talk to? Do I nee to make an appointment at the Dr s office and send paperwork to the hotel? How do we make this right?
incident-report-and-billing-dispute Escalated - 🏨
Property
fa50028a-7675-4995-9e50-6541b1ecdc50
Mar 4, 2026, 3:31 p.m.
Greetings Jessica Ann Rees Esparza Thank you for choosing Paris Las Vegas! Before your arrival, we would like to provide some information to help you prepare for your stay. • Skip the line! Use the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the lobby kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ •Elevate your stay! Suites and rooms with incredible views can be yours! Contact ----@--------.--- for more information. Just include your name and arrival date and we will have a hospitality professional contact you within 48 hours. •In-Room Dining with Caesars Eats! Order directly from Paris restaurants for pick-up or delivery. https://plv.playbytr.com/guest#/menu/2031?parent=2581&tmpl=pages-stack •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 877-703-7574 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP. Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Additional Details: A nightly resort fee of $54.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is before 4PM and late check-out is after 11AM. The minimum age for check-in is 21. A government-issued ID is required, with no exceptions. We look forward to your arrival, Paris Las Vegas Hotel Management