Message Thread
Paris Las Vegas Resort & Casino
- Guest
- Thanh Pham
- Guest email
- Not provided
- Thread ID
- 283800d0-af64-4ed9-85a4-7ff5c97e037a
- Reservation ID
- 2450822511
- Messages
- 44
Add Message
- 🏨
Property
6dbfc4d5-720a-405e-a495-89193125ee14
Jun 16, 2026, 2:28 p.m.
You're welcome! Is there anything else I can assist you with?
general-response - 🧳
Guest
2500093d-5972-4b5d-88ae-a5a07fff60f3
Jun 16, 2026, 2:27 p.m.
Okay thank you
general-inquiry - 🏨
Property
e73f9378-ebca-4f18-b701-cc2fa5c6d0ac
Jun 16, 2026, 2:27 p.m.
I apologize for the frustration you've experienced with your billing issue. I'm going to have a member of our team look into this matter further and we will be in touch with you soon.
billing-explanation - 🧳
Guest
58772e62-30a3-44d1-9bf2-fca84b8562af
Jun 16, 2026, 2:26 p.m.
Either you give us a solution or im contacting the bank
billing-inquiry Escalated - 🏨
Property
81948d74-426f-40ed-9ebd-c16fe86223ad
Jun 16, 2026, 2:25 p.m.
I apologize for the frustration you've experienced with your billing issue.
billing-explanation - 🧳
Guest
e1b3390b-3be5-404b-ae25-31a3da62816d
Jun 16, 2026, 2:24 p.m.
I contacted you and you didnt solve the issue and you expected us to contact about what?
- 🧳
Guest
5590ea2b-7f82-4f10-aa45-f384ddc49def
Jun 16, 2026, 2:24 p.m.
What you gonna do?
billing-inquiry - 🏨
Property
5f458c31-afaf-496b-8433-8d2996839554
Jun 16, 2026, 2:24 p.m.
I apologize for the frustration you've experienced with your billing issue. We are committed to resolving this matter.
billing-explanation - 🏨
Property
efced512-24ca-4838-ab1a-c27021838a54
Jun 16, 2026, 2:23 p.m.
I apologize for the frustration you've experienced with your billing issue. Please let us know if there is anything else we can do to assist you.
billing-explanation - 🧳
Guest
cf1f63cb-8b0a-4f73-b0a9-a379836363eb
Jun 16, 2026, 2:23 p.m.
How you gonna solve the problems for me?
billing-inquiry - 🧳
Guest
a43836a8-18bf-4ca1-a290-471e673a39ab
Jun 16, 2026, 2:23 p.m.
?
billing-inquiry - 🏨
Property
fabe599a-9c93-441b-967d-cde23b4a454d
Jun 16, 2026, 2:14 p.m.
I apologize for the frustration and inconvenience you've experienced in trying to resolve this issue. I understand how frustrating and inconvenient this situation has been for you. Please don't hesitate to reach out if you have any further questions or concerns.
billing-explanation - 🧳
Guest
cba3d197-b9ce-4eb7-9541-b5fdc86bc0c8
Jun 16, 2026, 2:13 p.m.
I don't want to keep going back and forth about this issue anymore. If you need any additional information, documentation, or evidence from me, please let me know and I will provide it. However, I would appreciate it if you could stop directing me from one department or contact point to another. I have spent a significant amount of time trying to resolve this matter, and the repeated referrals have been frustrating and exhausting. At this point, I am struggling to see a clear path toward a solution. Please review my case and advise me on the specific steps needed to resolve this issue, or connect me directly with the person or team that has the authority to do so. Thank you for your attention, and I look forward to a resolution.
billing-inquiry - 🏨
Property
871c89c2-0391-4780-8020-834b49f12d60
Jun 16, 2026, 2:11 p.m.
Thank you for reaching out to us about the parking charge. We appreciate you bringing this to our attention.
billing-explanation - 🧳
Guest
726eb851-b401-4a78-a2d1-3a00b483c002
Jun 16, 2026, 2:11 p.m.
I contacted Expedia and they said this
- 🧳
Guest
a14f39bb-5d5f-4895-ad99-dc4cf5a41827
Jun 16, 2026, 2:10 p.m.
Thank you for that information. Upon checking here, I see that there is a Covered self parking fee costing 25 USD per day. However, since this fee is collected by the hotel and we do not have a record of it, if you're requesting a refund, we recommend to contact the hotel directly.
billing-inquiry - 🏨
Property
bf5dd046-f1c1-4b89-9aaa-945e57613b37
Jun 16, 2026, 1:58 p.m.
Thank you for reaching out to us about the parking charge. We appreciate you providing more information about your stay. For any billing inquiries or refund requests, we recommend contacting Expedia directly as they handle all booking and payment matters. They will be able to assist you further with your concern.
billing-explanation - 🧳
Guest
ca9c2a0a-3f59-42e7-863e-ae88a77061a6
Jun 16, 2026, 1:58 p.m.
My boyfriend made a mistake when he did a self check in at the kiosk, we didnt use that parking because we paid for it separately when get the car out. And we only parked for a few hours on our first day and we did not park overnight or again at all. We have transaction for it on our bank. Hence, how can I get the refund for it?
billing-inquiry - 🏨
Property
417e2604-ce8c-46ff-8c23-d2361cb4179f
Jun 16, 2026, 1:57 p.m.
Thank you for reaching out to us about your billing inquiry. We appreciate you bringing this to our attention and are glad that Expedia has looked into the matter. If you have any further questions or concerns, please don't hesitate to contact us.
billing-explanation - 🧳
Guest
b9db7cb2-4c56-4613-a685-4309d5593077
Jun 16, 2026, 1:56 p.m.
Hello, I received this last night.
billing-inquiry Escalated - 🏨
Property
a7067b15-77f4-44b7-bdb6-bb4b98eb8395
Jun 16, 2026, 1:56 p.m.
Thank you for reaching out to us about your billing inquiry. We appreciate you bringing this to our attention and are glad that Expedia has looked into the matter. If you have any further questions or concerns, please don't hesitate to contact us.
billing-explanation - 🧳
Guest
58b293ac-185d-4cbe-b9af-df2b29651ca9
Jun 16, 2026, 1:55 p.m.
Hello Thanh, Thanks for contacting Expedia. We received a response from the Paris Las Vegas Resort & Casino. According to the property, the traveler was charged a resort fee of $62.30 per day and a parking fee of $20.00 per day for the first room. No refund is due. Sincerely, Camille S. sison.422 Expedia Travel Team
billing-inquiry - 🏨
Property
de07134f-3bb3-4839-9bc5-f7c708fa6377
Jun 15, 2026, 11:45 p.m.
You too, have a great day!
general-response - 🏨
Property
15e37ac0-85a3-469f-9ce0-9edb551e5902
Jun 15, 2026, 11:45 p.m.
You're welcome! It was our pleasure to assist you. If you have any other questions or need further assistance, feel free to ask.
general-response - 🧳
Guest
29020b8e-ecf0-417d-816b-5430a61dda6a
Jun 15, 2026, 11:45 p.m.
Have a great day
general-inquiry - 🧳
Guest
a5921c6a-5b13-4d41-8c9f-5385e6121431
Jun 15, 2026, 11:45 p.m.
Thank you for your help
general-inquiry - 🏨
Property
038fdb79-d1d4-47bf-9b6b-cbb3eeb92b9e
Jun 15, 2026, 11:44 p.m.
We will reach out to our team about refunding the parking that was mistakenly added to your room at check-in. Thank you!
- 🏨
Property
c7cac431-24f6-4e05-9738-51e3cdc1894c
Jun 15, 2026, 11:31 p.m.
Thank you for letting us know that Expedia tried to contact us.
billing-explanation - 🧳
Guest
a7081c7a-ffe2-4ce9-bc1e-98e9637828b9
Jun 15, 2026, 11:30 p.m.
They told me they tried to contact you too
billing-inquiry - 🏨
Property
b312c0ec-b4dd-4dd1-aa61-07824e45ebae
Jun 15, 2026, 11:29 p.m.
Thank you for reaching out to us about the parking charge. We appreciate you providing more information about your stay. For any billing inquiries or refund requests, we recommend contacting Expedia directly as they handle all booking and payment matters. They will be able to assist you further with your concern.
billing-explanation - 🧳
Guest
8047fae7-cfcf-48dc-81e5-d02dfa4c34d9
Jun 15, 2026, 11:29 p.m.
Hello, Thank you for your help! I think my boyfriend made a mistake when he did a self check in at the kiosk, we didnt use that parking because we paid for it separately when get the car out. And we only parked for a few hours on our first day and we did not park overnight or again at all. We have transaction for it on our bank. Hence, how can I get the refund for it? Please let me know. Thank you,
billing-inquiry - 🏨
Property
6420c4d9-dcef-46af-8699-c0bd1f52d5d6
Jun 15, 2026, 11:20 p.m.
Hello, We have heard back from our team, and you paid for parking on one of your rooms, so that is the difference between the two reservations. We have requested your invoice be sent to the email address on file.
- 🏨
Property
472d2829-a61c-482b-9fdb-882c8c4f6133
Jun 15, 2026, 1:56 p.m.
Thank you for reaching out to us about your billing inquiry. I'm happy to help you understand the charges. However, I need to direct you to contact Expedia directly as they handle all booking and payment inquiries. They will be able to provide you with the necessary information and documentation to clarify the difference in charges.
billing-explanation - 🧳
Guest
19d96686-6488-4655-8349-05c2dfe4043c
Jun 15, 2026, 1:52 p.m.
Would you kindly review the charges and provide an explanation for the difference? If the charge was applied in error, I would appreciate a refund of the amount charged incorrectly. Thank you for your assistance. I look forward to receiving the itemized invoice and your clarification regarding these charges.
billing-inquiry - 🏨
Property
ad1d39c5-a14e-4c28-98f3-193ead994315
Jun 15, 2026, 1:48 p.m.
You're welcome! Is there anything else I can assist you with?
general-response - 🧳
Guest
73798248-fe64-47f3-9db9-8e595adbcd21
Jun 15, 2026, 1:48 p.m.
Thank you
general-inquiry - 🏨
Property
a36b9c20-80ab-4700-b128-d31104345916
Jun 14, 2026, 10:48 p.m.
We will be happy to ask for clarification and be back in touch.
- 🏨
Property
abe70884-f724-4656-b5e7-ad7c3f818685
Jun 13, 2026, 8:55 p.m.
Thank you for reaching out to us about your billing inquiry. I'm happy to help you understand the charges. However, I need to direct you to contact Expedia directly as they handle all booking and payment inquiries. They will be able to provide you with the necessary information and documentation to clarify the difference in charges.
billing-explanation - 🧳
Guest
c5710232-865e-4e2e-a59a-73903bbccd15
Jun 13, 2026, 8:54 p.m.
Hi, I saw there was 2 charged for 2 rooms. One is $124.60 and the other is 164.60. Can you tell me what is the difference between it, please. Thank you!
billing-inquiry - 🏨
Property
3bb8691c-f503-4a35-b58f-71c598ec78cc
Jun 13, 2026, 12:18 a.m.
Hello, An Invoice will be emailed to you after checkout! If you did not receive that, you can contact our billing department Monday -Friday from 8am-3pm to get a copy of your hotel bill. Please call 702-946-7000 and ask for the billing department. You may also request that here: https://www.caesars.com/help-and-support/hotel-folio-request
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Property
0e110eee-530c-49db-b420-3908374f551c
Jun 12, 2026, 11:02 p.m.
To access your receipt, please contact Expedia directly as they handle all booking and payment inquiries. They will be able to provide you with the necessary information and documentation.
receipt-access-instructions - 🧳
Guest
6922ca18-a175-4d4f-a58d-c244eae3b347
Jun 12, 2026, 11:02 p.m.
How can I get access to it?
receipt-access-request - 🏨
Property
1a301cf9-0151-46bc-84ba-9aed9b0d0f2e
Jun 12, 2026, 6:13 p.m.
Thank you for reaching out. We're happy to help you with your request for a receipt.
receipt-availability - 🧳
Guest
30e78127-0894-4d15-9302-4a981e06f4ad
Jun 12, 2026, 6:10 p.m.
Hello, Can you sent me the receipt about my booking, please?
invoice-receipt-request