Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Maria Castaneda
Guest email
Not provided
Thread ID
2566d942-0023-4db0-85df-5497ef46cac4
Reservation ID
2413612990
Messages
6
Add Message
  1. 🏨

    Property

    f9ef27c7-11e7-43ea-b619-2385642d7687

    Jun 15, 2026, 4:15 p.m.

    View response

    Thank you for reaching out. We appreciate your patience as we process your deposit refund. A member of our team will follow up with you regarding the status of your refund.

    deposit-refund-policy
  2. 🧳

    Guest

    0928f778-57a7-42bd-a8c3-ac71428947b5

    Jun 15, 2026, 4:15 p.m.

    How soon after checking out willi receive me deposit? Thank you.

    deposit-refund Escalated
  3. 🏨

    Property

    25e9706e-71b2-46db-b05d-1504eafb6a2a

    Jun 14, 2026, 10:19 p.m.

    Dear Maria Castaneda, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  4. 🏨

    Property

    1ff5674e-72a6-4921-b867-40e9cd38b6bb

    Jun 13, 2026, 10:08 p.m.

    Maria Castaneda - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  5. 🏨

    Property

    e3a9b0a8-9426-4864-b4dc-aa0438565db3

    Jun 12, 2026, 10:30 p.m.

    Dear Maria Castaneda, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  6. 🏨

    Property

    09ef10d3-a09f-42eb-93b7-f9e6700e035a

    Jun 9, 2026, 10:18 p.m.

    Dear Maria Castaneda, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino