Message Thread
Rio Hotel & Casino, a Destination by Hyatt Hotel
- Guest
- Christie Clark
- Guest email
- Not provided
- Thread ID
- 1f3f0d52-986e-4636-9a0e-868fc4b16ede
- Reservation ID
- 2483256888
- Messages
- 5
Add Message
- 🏨
Property
370dc32a-29dd-46c1-a791-37696f60ec9b
Jun 18, 2026, 1:43 a.m.
We heard back from our team and they shared the following message: Expedia would need to reach out to the hotel, as hotel did not charge Expedia for 6/13. Thank you.
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Property
cbaf7b88-85b4-4e10-8403-8383e190641f
Jun 15, 2026, 4:21 a.m.
I'm so sorry to hear that you and your family had a disappointing experience at our hotel. I apologize for the issues you encountered with your room and the challenges you faced in getting help from our AI assistant. Please know that we take situations like this seriously and will do our best to prevent them in the future. Text Rio Rita at (702) 777-7777 for more information.
room-issue-response - 🧳
Guest
701b2212-b268-4d4f-b482-ee868d369996
Jun 15, 2026, 4:20 a.m.
Good afternoon, I hate to inform you we had an absolutely horrendous experience. I booked this room for my wife and kids because my AC l AC crashed and I needed to send them to a place with air-conditioning. I thought they’d have a good time at the Rio and get some AC and cool living for a couple days until I could get my AC up and running. When they arrived, they had a room that the toilet had overflowed as soon as they flushed it they had to move rooms. The next room they got to the AC was not working. There were two towels in the suite. AI never brought them up. I had I called several times and spoke with Rita your AI assistant not so helpful. Very rarely did we ever receive a request or help from your AI assistant. I used to manage a Hyatt hotel. I held several different manager positions at the Hyatt Regency Maui. I understand Hyatt name is not on the building, but it is managed through Hyatt properties. One of my most disappointing Hyatt stays of all time. Although I am no longer in the industry directly, this is not customer service. This property lacks not only customer service management but facility maintenance as well. I hope you can find some way to either make it up by not charging us for the night. I do understand that Expedia did refund us for the second night because they left early and went to a friend’s house and slept on the floor. I would hope that she would write Expedia and ask them to refund our money for the initial night as well. Thank you for your assistance Michael Clark 714-797-2870 ----@--------.---
room-issue - 🏨
Property
52233b7b-1c48-42f1-8dfc-3ea2d5a6a3ac
Jun 13, 2026, 11:53 p.m.
Christie Clark - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
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Property
e9d519dc-eb5d-4362-96c0-f6786b87cbf9
Jun 12, 2026, 7:07 p.m.
Dear Christie Clark, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: •Check-in: 4:00 PM at kiosks or the front desk (must be 21+) •Deposit: $100 per day (held on your credit card) •Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more •Parking: Complimentary self-parking and valet •Pets: Welcome for $150 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Rio Hotel & Casino, a Destination by Hyatt Hotel