Message Thread
Paris Las Vegas Resort & Casino
- Guest
- kathleen Hoekman
- Guest email
- Not provided
- Thread ID
- 0caa283d-ecdf-4b5c-bb89-847645ebaa4f
- Reservation ID
- 2379382311
- Messages
- 16
Add Message
- 🏨
Property
cd617435-f701-4afd-b543-f715a3b96c8a
Jun 18, 2026, 3:34 a.m.
Thank you for providing more information about the charge.
billing-dispute-response - 🧳
Guest
7cc57942-0caa-4f40-bf20-4c6eff3e68e4
Jun 18, 2026, 3:34 a.m.
it was $123.09 Canadian dollars. $86.68 usd. $86.68 for 2 drinks!?!?!? name on card Kathleen Hoekman. Visa. on May 28th 2026.
billing-dispute - 🏨
Property
734366fe-f7c3-4d7d-a0dd-fad4d4881979
Jun 18, 2026, 1:33 a.m.
We have heard back from our team, after it was escalated to the GM at the pool: I reviewed checks from 5/27 - 5/30 and did not see one with that amount. One thing is that banks put a hold on credit card purchases at the pools and it usually goes away when the initial charge is cleared. Can I have more information so that I can research this further? Date attended - Name on card - type of card - last 4 digits. Thank you.
- 🏨
Property
06ab457e-0922-463a-9d98-b62ebe4886c7
Jun 12, 2026, 11:44 p.m.
I apologize for the delay in resolving the issue with the charge from Pool A Paris. Thank you for your understanding.
billing-dispute-response - 🧳
Guest
ccb556c0-2b4e-4327-8d9b-e39a602f650d
Jun 12, 2026, 11:43 p.m.
you said that on June 1st.
billing-dispute - 🏨
Property
90d18f24-a211-4db7-9357-4d7ea5c844f3
Jun 12, 2026, 9:55 p.m.
Thank you for reaching out. We are looking into the matter regarding the charge from Pool A Paris. A member of our team will be in touch with you soon to discuss this further.
billing-dispute-response - 🧳
Guest
6ce50e1f-bcf8-4394-a800-bb7a4dcc1669
Jun 12, 2026, 9:54 p.m.
hello? Is this matter being looked into?
billing-dispute Escalated - 🧳
Guest
23d6a3b9-da4a-4c4d-b024-24bb6caedc5a
Jun 2, 2026, 12:51 a.m.
thank you so much.
- 🏨
Property
6ef09122-0613-4a70-8a3a-db64b6274c20
Jun 1, 2026, 7:06 p.m.
We will be happy to reach out to our team and be back in touch. Thank you!
- 🧳
Guest
7220ac68-4a00-408e-b20a-b55498e41f23
Jun 1, 2026, 3:56 p.m.
good day. I was recently a guest at the hotel and seen a charge to my credit card by Pool A Paris for the amount of $123.09. I was at the pool and purchased 2 strawberry daiquiris for the amout of $23.09. I left a 0 dollar tip, or at least that's what the debit machine said when I selected other for tip ammout because I was not leaving a tip. Can you please help me resolve this matter. or point me in the direction of someone who can?
- 🧳
Guest
25f3b907-b64f-41d1-b149-8449e94d57ef
May 15, 2026, 4:58 p.m.
that is wonderful! we just need them stored till check in on the day we arrive.
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Property
d40525aa-5b48-48a9-9dc6-e1755b332a5b
May 15, 2026, 3:41 a.m.
Our bell desk would be happy to store your bags before or after checkout! Please note they do not allow overnight storage.
- 🧳
Guest
37f52785-d680-42ff-b3c2-76ce924948d7
May 15, 2026, 1:30 a.m.
good day Paris Hotel. My bestie and I have an upcoming reservation with you and we were wondering if you offered secure luggage storage? Our flight is arriving in the morning, long before check in and we were hoping to find a place to keep our luggage safe.
- 🏨
Property
be81ac5d-6ae9-4148-aacd-67b09afb3171
Jan 28, 2026, 10:56 p.m.
Hello Kathleen, We added her name to your upcoming reservation. Paris Front Desk
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Guest
e8553c34-e91a-4b4f-bfa4-f7c13c6d67ee
Jan 27, 2026, 10:06 p.m.
hello! I booked the room for 2 people angle would like to add my friend to the reservation her name is Savannah Bakker
- 🏨
Property
f5006fdd-ba97-4b84-a94d-e9c094d9031f
Jan 26, 2026, 1:03 p.m.
Greetings kathleen Hoekman Thank you for choosing Paris Las Vegas! Before your arrival, we would like to provide some information to help you prepare for your stay. • Skip the line! Use the Caesars Rewards mobile app to check in remotely. Confirm your details and preferences, then scan the QR code sent to you at the lobby kiosk to print your room keys. https://checkin.caesars.com/?epid=SearchArrivals&hc=PLV&ref=Expedia •Earn Caesars Rewards while you stay. Join the Caesars Rewards loyalty program to earn 1 reward point for every dollar spent on play, dining, or shopping. The more you use your Caesars Rewards card, the more you’ll be rewarded with discounted rooms, Free Casino Play and more. Sign up today. https://www.caesars.com/program/ •Elevate your stay! Suites and rooms with incredible views can be yours! Contact ----@--------.--- for more information. Just include your name and arrival date and we will have a hospitality professional contact you within 48 hours. •In-Room Dining with Caesars Eats! Order directly from Paris restaurants for pick-up or delivery. https://plv.playbytr.com/guest#/menu/2031?parent=2581&tmpl=pages-stack •Meet Laurel, our 24-hour virtual concierge! Text Laurel at 877-703-7574 to book dining, entertainment, and spa services, get recommendations or request housekeeping and maintenance services. By texting the number above, you agree that you may receive transactional, marketing, and promotional messages from Caesars Entertainment, Inc. and its affiliates. You agree that (1) where applicable, messages may be sent using an automated telephone dialing system, (2) your consent to receive messages is not required to make a purchase, and (3) you can opt out at any time by replying STOP or receive help by replying HELP. Visit Caesars website for privacy policy and SMS terms. Gambling Problem? Call 1-800-522-4700. •Additional Details: A nightly resort fee of $54.95+tax is due upon check-in. This fee includes high-speed Wi-Fi for two devices per room, local calls, and fitness center access for two daily. This fee is subject to change without prior notice. •An incidental deposit of $50 per night is required at check-in. This will be collected by credit or debit card. If an ATM / debit card is provided for the deposit, hotel will immediately deduct the full amount held for incidental charges from your available bank account balance. After checkout and payment of all required charges, any excess amount will be returned to your credit or debit card. Self-parking is available at an additional charge. For parking fee information, please click here - https://www.caesars.com/parking Early check-in fees and late check-out fees apply, varying based on availability. Early check-in is before 4PM and late check-out is after 11AM. The minimum age for check-in is 21. A government-issued ID is required, with no exceptions. We look forward to your arrival, Paris Las Vegas Hotel Management