Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Adam Burgess
Guest email
Not provided
Thread ID
09af17d3-9a82-47c2-8c6e-794bcae605d3
Reservation ID
2448638209
Messages
9
Add Message
  1. 🏨

    Property

    4fe021ba-67b6-4614-98fd-988e40085d9c

    Jun 11, 2026, 8:51 p.m.

    View response

    Thank you for reaching out, Adam. We appreciate your patience and understanding. The $300 security hold should be removed from your credit card within a few business days after your check-out. If you have any further questions or concerns, please don't hesitate to contact us and we'll be happy to assist you. Text Rio Rita at (702) 777-7777 for more information.

    payment-resolution
  2. 🧳

    Guest

    8e073d4a-f9ee-4c6f-a9a0-d8c86f14adde

    Jun 11, 2026, 8:50 p.m.

    Once the $300 security hold is removed from my credit card. Thank you.

    payment-issue
  3. 🏨

    Property

    b51c9937-74e1-4ac4-b718-7e9785018f52

    Jun 11, 2026, 8:50 p.m.

    View response

    Thank you so much for your kind words, Adam. We're thrilled to hear that you had a great stay with us at Masquerade Tower at Rio Hotel & Casino. We appreciate your willingness to give us a 5-star review and can't wait to welcome you back again soon. Text Rio Rita at (702) 777-7777 for more information.

    review-response
  4. 🧳

    Guest

    f3500eed-73da-4b5b-8d55-798616e3ed93

    Jun 11, 2026, 8:50 p.m.

    I will gladly give you a 5-star review

    positive-experience
  5. 🏨

    Property

    0c9880d6-e8eb-4451-ac56-d5ba8f00c48b

    Jun 10, 2026, 10:20 p.m.

    Dear Adam Burgess, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  6. 🏨

    Property

    68d84654-bf1d-4e06-8c47-96fc9193ce6b

    Jun 8, 2026, 10:10 p.m.

    Adam Burgess - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  7. 🏨

    Property

    3e091d9c-ea7c-4e39-aab6-7678bc3b5fbe

    Jun 7, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  8. 🏨

    Property

    5a4ba682-eb3a-4047-a522-334b4576651c

    Jun 7, 2026, 10:29 p.m.

    Dear Adam Burgess, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  9. 🏨

    Property

    3c1a00ba-4929-475e-ab27-660e7626458e

    Jun 4, 2026, 10:20 p.m.

    Dear Adam Burgess, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino