Message Thread

Masquerade Tower

Expedia Property #114898093 America/Los_Angeles
Guest
Yurisan Makencie
Guest email
Not provided
Thread ID
01ac60a2-7de7-4f22-97fc-3b3b90495beb
Reservation ID
2474816295
Messages
23
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  1. 🏨

    Property

    537528ee-deb9-4f83-9ee8-63aa5835d7ec

    Jun 16, 2026, 5:59 a.m.

    View response

    You're welcome, Yurisan. We're glad we could help with your deposit refund inquiry. Text Rio Rita at (702) 777-7777 for more information.

    deposit-refund-policy
  2. 🧳

    Guest

    2372557c-356a-4847-a2a5-a2c7eb6e6bad

    Jun 16, 2026, 5:59 a.m.

    ok

    deposit-refund-acknowledgement
  3. 🏨

    Property

    281789b7-c764-4ba5-88c2-8a08b6a68a45

    Jun 16, 2026, 5:57 a.m.

    View response

    Thank you for reaching out about your deposit refund. We appreciate your patience and will look into this matter further. One of our team members will be in touch with you soon to provide an update on the status of your refund.

    deposit-refund-policy
  4. 🧳

    Guest

    87bce738-f325-4a14-b573-20851c168c75

    Jun 16, 2026, 5:53 a.m.

    cuando me devuelven mi deposito

    deposit-refund-inquiry Escalated
  5. 🏨

    Property

    2ba43288-21e0-463d-8c7d-7b91278522ae

    Jun 14, 2026, 10:19 p.m.

    Dear Yurisan Makencie, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino

  6. 🏨

    Property

    199984f2-dec9-4dab-b7e8-13426cc7e6c6

    Jun 12, 2026, 10:08 p.m.

    Yurisan Makencie - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,

  7. 🏨

    Property

    1f1e2292-6330-46c9-9b6c-78729e78a6db

    Jun 11, 2026, 10:39 p.m.

    📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!

  8. 🏨

    Property

    69d7f60f-b33a-42eb-812f-069843d182ab

    Jun 11, 2026, 10:29 p.m.

    Dear Yurisan Makencie, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino

  9. 🏨

    Property

    6ee3c92e-1846-469a-a24c-610269710956

    Jun 9, 2026, 8:09 p.m.

    View response

    Hola, gracias por su pregunta. Nuestras habitaciones estándar no vienen con microondas, pero podemos ofrecer acceso a un microondas en nuestras áreas comunes. Si necesita utilizar un microondas durante su estancia, por favor no dude en hacérselo saber a nuestro equipo en el front desk y estaremos encantados de ayudarle. Text Rio Rita at (702) 777-7777 for more information.

    amenity-availability
  10. 🧳

    Guest

    fbdd1bae-081c-451c-bb71-3b4d9acecbfe

    Jun 9, 2026, 8:09 p.m.

    quería saber si las habitaciones tienen microondas

    amenity-inquiry
  11. 🏨

    Property

    1fcd3ba8-e8fa-4165-8f23-65d6907858dd

    Jun 9, 2026, 7:11 p.m.

    View response

    Lo siento por el inconveniente que está experimentando con las bitasiones en su habitación. Le agradeceríamos si pudiera proporcionarnos más detalles sobre el problema para que podamos ayudarle a resolverlo lo antes posible. Por favor, no dude en contactarnos al (702) 777-7777 para hablar con un miembro de nuestro equipo.

    room-condition-response
  12. 🧳

    Guest

    2f5e7301-214d-4039-b17f-41819b7fd5f1

    Jun 9, 2026, 7:11 p.m.

    las bitasiones tinen migro honda

    room-condition-complaint
  13. 🏨

    Property

    a12a65c9-e092-4d1e-8876-674a272f24c5

    Jun 8, 2026, 10:18 p.m.

    Dear Yurisan Makencie, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino

  14. 🏨

    Property

    0bc0ba8a-d34b-49dc-91f6-61b0c138f5dd

    Jun 5, 2026, 11:06 p.m.

    View response

    Hola, gracias por su pregunta. En el Masquerade Tower, ofrecemos una variedad de bebidas en nuestro bar y restaurante. ¿Hay algo en particular que esté buscando? Podemos proporcionarle más información sobre nuestras opciones de bebidas y horarios de servicio. Text Rio Rita at (702) 777-7777 for more information.

    beverage-availability
  15. 🧳

    Guest

    99de5f51-1913-4cde-be8e-5dda4f6bc440

    Jun 5, 2026, 11:05 p.m.

    como cul bebidas

    beverage-inquiry
  16. 🏨

    Property

    9363d7b7-f789-4fbc-8480-24b56b53685e

    Jun 5, 2026, 11:05 p.m.

    View response

    Hola, gracias por su pregunta. Nuestro hotel ofrece opciones de desayuno para nuestros huéspedes, pero no está incluido en el precio de la habitación. Si desea más información sobre nuestras opciones de desayuno o desea hacer una reserva, por favor no dude en hacérselo saber. Text Rio Rita at (702) 777-7777 for more information.

    breakfast-availability
  17. 🧳

    Guest

    eb1e9265-2070-45a6-9c9a-4b6d824a8290

    Jun 5, 2026, 11:05 p.m.

    no incluyen desayuno

    breakfast-inquiry
  18. 🏨

    Property

    b512ff37-1e82-46fb-b746-5c88e735afa1

    Jun 5, 2026, 8:37 p.m.

    View response

    Hola, gracias por su pregunta. En el Masquerade Tower, ofrecemos una variedad de beneficios y servicios para nuestros huéspedes. Por favor, ¿podría proporcionar más detalles sobre qué tipo de beneficios está buscando? Estamos aquí para ayudarle a tener una estancia cómoda y agradable. Text Rio Rita at (702) 777-7777 for more information.

    amenities-availability
  19. 🧳

    Guest

    fcdfc437-af1e-4454-86ac-a18e929923b8

    Jun 5, 2026, 8:37 p.m.

    que benefisio tine

    amenities-inquiry
  20. 🏨

    Property

    c0101aac-9c1c-4833-9ae7-5cc655abbc07

    Jun 2, 2026, 4:19 p.m.

    View response

    De nada, Yurisan. Estamos emocionados de que se hospede con nosotros en el Masquerade Tower. Si necesita algo más, no dude en hacérselo saber. Call Rio Rita at (702) 777-7777 for more information.

    acknowledgement-response
  21. 🧳

    Guest

    3f9c8411-a4e4-4b32-8b95-1c398b1b3b89

    Jun 2, 2026, 4:18 p.m.

    ok gracias

    acknowledgement
  22. 🏨

    Property

    44e2170d-2456-49b0-873d-859ececdad99

    Jun 2, 2026, 3:50 p.m.

    View response

    Hola, gracias por informarnos sobre su llegada. Nuestra recepción está abierta las 24 horas, así que habrá alguien allí para recibirlo el jueves 11 a las 11:30 pm. Si necesita cualquier ayuda o tiene alguna pregunta, no dude en hacérselo saber. Estamos aquí para asegurarnos de que tenga una estancia cómoda y agradable en el Masquerade Tower. Call Rio Rita at (702) 777-7777 for more information.

    late-arrival-policy
  23. 🧳

    Guest

    8fdfd459-9da0-4df4-8016-3390223b910c

    Jun 2, 2026, 3:50 p.m.

    Estaría llegando jueves 11 a las 11y30 pm , estaría bien si habrá alguien en la recepción?

    late-arrival