Message Thread
Masquerade Tower
- Guest
- Yurisan Makencie
- Guest email
- Not provided
- Thread ID
- 01ac60a2-7de7-4f22-97fc-3b3b90495beb
- Reservation ID
- 2474816295
- Messages
- 23
Add Message
- 🏨
Property
537528ee-deb9-4f83-9ee8-63aa5835d7ec
Jun 16, 2026, 5:59 a.m.
You're welcome, Yurisan. We're glad we could help with your deposit refund inquiry. Text Rio Rita at (702) 777-7777 for more information.
deposit-refund-policy - 🧳
Guest
2372557c-356a-4847-a2a5-a2c7eb6e6bad
Jun 16, 2026, 5:59 a.m.
ok
deposit-refund-acknowledgement - 🏨
Property
281789b7-c764-4ba5-88c2-8a08b6a68a45
Jun 16, 2026, 5:57 a.m.
Thank you for reaching out about your deposit refund. We appreciate your patience and will look into this matter further. One of our team members will be in touch with you soon to provide an update on the status of your refund.
deposit-refund-policy - 🧳
Guest
87bce738-f325-4a14-b573-20851c168c75
Jun 16, 2026, 5:53 a.m.
cuando me devuelven mi deposito
deposit-refund-inquiry Escalated - 🏨
Property
2ba43288-21e0-463d-8c7d-7b91278522ae
Jun 14, 2026, 10:19 p.m.
Dear Yurisan Makencie, We hope you enjoyed your recent stay with us at Masquerade Tower at Rio Hotel & Casino. Please take a moment to leave us a review. It lets us know how we did, and gives other travelers a better picture of what it's like to stay with us. Thank you again for choosing Masquerade Tower at Rio Hotel & Casino, and we hope to see you again soon. Best, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
199984f2-dec9-4dab-b7e8-13426cc7e6c6
Jun 12, 2026, 10:08 p.m.
Yurisan Makencie - Thank you for staying with us at Rio Las Vegas! We are excited to have you as our guest and hope you enjoy your stay. Whether you’re here to relax, explore, or experience the excitement of Las Vegas, we are confident your time with us will be unforgettable. If you need anything during your stay, please don’t hesitate to reach out. Our team is here to ensure you have a comfortable and enjoyable experience. We would also greatly appreciate it if you could leave us a 5-star review upon departure. If there is anything we can do to make your stay even better, please let us know so we can ensure we exceed your expectations. We look forward to welcoming you and hope you have a fantastic stay at Rio Las Vegas!,
- 🏨
Property
1f1e2292-6330-46c9-9b6c-78729e78a6db
Jun 11, 2026, 10:39 p.m.
📢 Welcome to Rio Las Vegas! Whether you're just checking in or already enjoying your stay, we're here to make your experience seamless and memorable. Have a question or request? Just ask Rio Rita! 📞 Call: +1 (702) 777-7777 Rio Rita is your 24/7 personal assistant, ready to help with: 🛏 Reservation extensions ⏰ Late check-out requests 💳 Billing or folio inquiries ❓ General questions about your stay No need to wait in line or call the front desk, Rio Rita’s got you covered!
- 🏨
Property
69d7f60f-b33a-42eb-812f-069843d182ab
Jun 11, 2026, 10:29 p.m.
Dear Yurisan Makencie, We wanted to take a moment to sincerely thank you for choosing Rio Las Vegas for your upcoming stay. We look forward to welcoming you later today. Please note, check-in time is 4pm local time. For ease and convenience, park in the Masquerade parking garage (don't forget, it's free). From there, you can check in directly in front of the elevators at the Masquerade Tower with our check-in kiosk. To start your check-in, please utilize this link ( https://mobileweb-v2.virdee.io/StayManagement?locationId=d9db1f82-214c-4c21-b956-7e0ec0c49248&tenantId=50 ). Your satisfaction is our top priority, and we truly appreciate your business. If there’s anything we can do to enhance your stay, or if you have any feedback, please don’t hesitate to reach out. We hope to welcome you enjoy your stay at Rio Las Vegas on your next trip. Thank you, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
6ee3c92e-1846-469a-a24c-610269710956
Jun 9, 2026, 8:09 p.m.
Hola, gracias por su pregunta. Nuestras habitaciones estándar no vienen con microondas, pero podemos ofrecer acceso a un microondas en nuestras áreas comunes. Si necesita utilizar un microondas durante su estancia, por favor no dude en hacérselo saber a nuestro equipo en el front desk y estaremos encantados de ayudarle. Text Rio Rita at (702) 777-7777 for more information.
amenity-availability - 🧳
Guest
fbdd1bae-081c-451c-bb71-3b4d9acecbfe
Jun 9, 2026, 8:09 p.m.
quería saber si las habitaciones tienen microondas
amenity-inquiry - 🏨
Property
1fcd3ba8-e8fa-4165-8f23-65d6907858dd
Jun 9, 2026, 7:11 p.m.
Lo siento por el inconveniente que está experimentando con las bitasiones en su habitación. Le agradeceríamos si pudiera proporcionarnos más detalles sobre el problema para que podamos ayudarle a resolverlo lo antes posible. Por favor, no dude en contactarnos al (702) 777-7777 para hablar con un miembro de nuestro equipo.
room-condition-response - 🧳
Guest
2f5e7301-214d-4039-b17f-41819b7fd5f1
Jun 9, 2026, 7:11 p.m.
las bitasiones tinen migro honda
room-condition-complaint - 🏨
Property
a12a65c9-e092-4d1e-8876-674a272f24c5
Jun 8, 2026, 10:18 p.m.
Dear Yurisan Makencie, Thank you again for booking with us! We can’t wait to welcome you to Rio Las Vegas in a few short days. Here’s a quick reminder of what to expect during your stay: • Check-in: 4:00 PM at kiosks or the front desk (must be 21+) • Deposit: $100 per day (held on your credit card) • Resort Fee: $56.69 per night, covering Wi-Fi, fitness center, *show discounts, drink specials, and more • Parking: Complimentary self-parking and valet • Pets: Welcome for $100 per night (service animals exempt) *Please note: Construction may be taking place during your stay, but don’t worry—it won’t impact your overall experience. For any special requests, feel free to contact us at +1-702-777-7777. You’ll also receive an email about your booking—please consider leaving us a 5-star review! We look forward to making your stay unforgettable! Best regards, Masquerade Tower at Rio Hotel & Casino
- 🏨
Property
0bc0ba8a-d34b-49dc-91f6-61b0c138f5dd
Jun 5, 2026, 11:06 p.m.
Hola, gracias por su pregunta. En el Masquerade Tower, ofrecemos una variedad de bebidas en nuestro bar y restaurante. ¿Hay algo en particular que esté buscando? Podemos proporcionarle más información sobre nuestras opciones de bebidas y horarios de servicio. Text Rio Rita at (702) 777-7777 for more information.
beverage-availability - 🧳
Guest
99de5f51-1913-4cde-be8e-5dda4f6bc440
Jun 5, 2026, 11:05 p.m.
como cul bebidas
beverage-inquiry - 🏨
Property
9363d7b7-f789-4fbc-8480-24b56b53685e
Jun 5, 2026, 11:05 p.m.
Hola, gracias por su pregunta. Nuestro hotel ofrece opciones de desayuno para nuestros huéspedes, pero no está incluido en el precio de la habitación. Si desea más información sobre nuestras opciones de desayuno o desea hacer una reserva, por favor no dude en hacérselo saber. Text Rio Rita at (702) 777-7777 for more information.
breakfast-availability - 🧳
Guest
eb1e9265-2070-45a6-9c9a-4b6d824a8290
Jun 5, 2026, 11:05 p.m.
no incluyen desayuno
breakfast-inquiry - 🏨
Property
b512ff37-1e82-46fb-b746-5c88e735afa1
Jun 5, 2026, 8:37 p.m.
Hola, gracias por su pregunta. En el Masquerade Tower, ofrecemos una variedad de beneficios y servicios para nuestros huéspedes. Por favor, ¿podría proporcionar más detalles sobre qué tipo de beneficios está buscando? Estamos aquí para ayudarle a tener una estancia cómoda y agradable. Text Rio Rita at (702) 777-7777 for more information.
amenities-availability - 🧳
Guest
fcdfc437-af1e-4454-86ac-a18e929923b8
Jun 5, 2026, 8:37 p.m.
que benefisio tine
amenities-inquiry - 🏨
Property
c0101aac-9c1c-4833-9ae7-5cc655abbc07
Jun 2, 2026, 4:19 p.m.
De nada, Yurisan. Estamos emocionados de que se hospede con nosotros en el Masquerade Tower. Si necesita algo más, no dude en hacérselo saber. Call Rio Rita at (702) 777-7777 for more information.
acknowledgement-response - 🧳
Guest
3f9c8411-a4e4-4b32-8b95-1c398b1b3b89
Jun 2, 2026, 4:18 p.m.
ok gracias
acknowledgement - 🏨
Property
44e2170d-2456-49b0-873d-859ececdad99
Jun 2, 2026, 3:50 p.m.
Hola, gracias por informarnos sobre su llegada. Nuestra recepción está abierta las 24 horas, así que habrá alguien allí para recibirlo el jueves 11 a las 11:30 pm. Si necesita cualquier ayuda o tiene alguna pregunta, no dude en hacérselo saber. Estamos aquí para asegurarnos de que tenga una estancia cómoda y agradable en el Masquerade Tower. Call Rio Rita at (702) 777-7777 for more information.
late-arrival-policy - 🧳
Guest
8fdfd459-9da0-4df4-8016-3390223b910c
Jun 2, 2026, 3:50 p.m.
Estaría llegando jueves 11 a las 11y30 pm , estaría bien si habrá alguien en la recepción?
late-arrival