RAG Context: Escalation guideline for Paris Las Vegas Resort Casino guest messages where the guest (a) requests a reply by email ("can you email me?", "reply to my email", "what's your email?", "I'll send you my email") or (b) sends an email address — including a platform-REDACTED token that looks like an email, e.g. ----@--------.---, ****@*****.***, xxxx@xxxxx.xxx (third-party booking channels such as Expedia / Booking.com auto-mask email addresses in guest messages, so a redacted-email token signals the guest tried to share their email). The automated assistant operates on the booking channel's text-messaging and post-stay review threads and cannot send or receive email, and because the reservation was made through a third-party provider the property has no direct email relationship with the guest — so email communication is not possible. The assistant sends the standard reply stating this (booking made through a third-party provider) and escalates to a human Concierge. Maps to tag EMAIL-CONTACT; part of the master framework in paris-las-vegas-resort-casino-escalations.md. A guest simply asking for the property's general contact info for a routine reason is handled from paris-las-vegas-resort-casino-property-details.md. Always escalate on trigger; do not email the guest and do not echo a full real email address back in a public reply.

Email Contact Requested / Email Address in Message — Escalation

RAG Context: Room request standardized response templates for Paris Las Vegas — quiet room requests, rooms close together, guaranteed connecting rooms ($20/room/night, confirm names and confirmation numbers), adjoining room requests ($20/room/night, confirm second reservation ID), bed type/bedding requests (bed type not guaranteed; upgrades available pre-arrival), Pet Room requests ($75/night, dogs only), view option requests, special occasion and honeymoon requests, crib and rollaway requests ($35/day), mini-fridge requests (by tower — Bordeaux standard, Versailles on request), coffee maker/microwave requests (suites only / not available), extra towels-blankets-pillows in advance, generic room requests, and room changes after check-in.

Room Request Standardized Responses for Paris Las Vegas:

• QUIET ROOM REQUESTS

  Thank you for reaching out! We've noted your request for a quiet room and will do our best to accommodate it based on availability at the time of your arrival. While we cannot guarantee specific room assignments in advance, please rest assured that we will make every effort to fulfill your preference.

Section 4 — Quick Reference: LLM Decision Rules

Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.