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Expedia Β· Message

Paris Las Vegas Resort & Casino

Autorag source
paris-las-vegas-resort-casino
Thread ID
41d05c68-2bf1-4d9f-aa8c-7cd7168d99b9
Message ID
fcf4dc30-92d8-4f07-9c0c-303b37117fc5
Event ID
5bd7b1d8-f818-4a4a-b53a-5c927fd89290
🧳

Guest message

Received Β· Jun 15, 2026, 7:53 p.m.

deposit-refund-inquiry

Dear Paris Las Vegas team, Hope that you are doing great. A couple weeks ago I stood at your Hotel and everything was wonderful, from the staff, the room and the atmosphere, 5 star. As part of the reservation a $50 dollar deposit per night was made, our stay was from Saturday Mayo 30 to Wednesday June 3rd, which made a total of $200 dollar. Up to date I have not received the refund and I will like to know of there anything missing from our side to be able to receive it. This procedure and deposit were also made for the reservation under Israel Zamora's name so there is a total of $400 pending. Thanks for your support. Kind regards, Carlos Zamora

🏨

Property Response

Sent Β· Jun 15, 2026, 7:54 p.m.

deposit-refund-policy

Dear Carlos, thank you for reaching out to us about the deposit refund. We appreciate your patience and will look into this matter further.

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Actual escalation reason
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RAG Context Documents
  1. Source: 1

    Score Β· 65.38%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-standardized-responses-pre-stay.md

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    The $50 deposit is required per room, per night, and is held as a security deposit for any incidental charges during your stay. A credit card is required; cash is not accepted. If a debit card is used, the actual funds are held and are not available until released. The hold is released by the hotel immediately at checkout; your financial institution typically reflects the release within 5–10 business days.

    This deposit is a temporary hold, not an additional charge, and is released after departure assuming no outstanding charges. Please let us know if you have any other questions β€” we look forward to welcoming you to Paris Las Vegas!

    • CONNECTING ROOMS REQUEST

      Hello [guest-name],

      We can guarantee connecting rooms in advance for an additional fee of $20 per room, per night. To confirm this for your stay, please provide the name and confirmation number for each reservation you'd like connected and we'll get this set up for you.

      Otherwise, connecting or adjoining rooms can be requested at the front desk on arrival, but availability is not guaranteed without the prepaid guarantee.

    • PET ROOM REQUEST

      Hello [guest-name],

      Thank you for reaching out. Paris Las Vegas offers Pet Rooms for dogs only, located on a specific floor, at a fee of $75 per night. Certified service animals incur no charge.

      Please let us know if you would like us to help arrange a Pet Room for your reservation.

    • PARKING

      Hello [guest-name],

      Paris Las Vegas offers both self-parking and valet parking. Self-parking is approximately $25 per day and valet is approximately $40 per day. If you have any questions about arrival logistics, just let us know.

    • PAYMENT QUESTIONS (THIRD-PARTY)

      Payments for resort fees and incidentals are taken by the front desk upon arrival. For any other payment questions, please contact [third-party-name] customer support and they can assist. Thank you!

    • PHISHING / SUSPICIOUS MESSAGE

      Caesars Entertainment will never ask for credit card or personal information through unsolicited messages or links. As a best practice, please do not click unsolicited links.

  2. Source: 2

    Score Β· 62.82%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-standardized-responses-pre-stay.md

    Show source text

    β€’ Check in easily: you may check in online on your arrival date at https://checkin.caesars.com, then pick up your room keys at a lobby kiosk. Check-in lines can be longer during peak hours (4:00 PM – 6:00 PM), so checking in online helps expedite the process. β€’ Please provide your best email address during check-in β€” this is where your final receipt will be sent. β€’ A nightly resort fee of $54.95 + tax (β‰ˆ $62.30) is due at check-in and includes Wi-Fi, fitness center access, and local calls. β€’ An incidental deposit of $50 per night is required at check-in by credit or debit card. If a debit card is used, the actual funds are held until released after checkout. β€’ Self-parking and valet parking are available for an additional charge. β€’ The minimum age for check-in is 21, and a government-issued ID is required. β€’ Meet Laurel, our virtual concierge β€” text Laurel to request housekeeping or maintenance, or ask questions during your stay. β€’ Relax at Voie Spa & Salon β€” book by calling 702-946-4366 or online at https://www.caesars.com/paris-las-vegas/things-to-do/voie-spa-salon.

    We look forward to your arrival,

    Paris Las Vegas

    • ROOM UPGRADE OR STAY EXTENSION

      Hello [guest-name],

      We'd be happy to look into upgrade and extension options for you. Upgrades are subject to availability, and our hotel team handles availability and pricing directly. To have them reach out with options, could you please share the best phone number to reach you?

    • LATE ARRIVAL

      Hello [guest-name],

      Thank you for letting us know about your late arrival. The front desk is open 24 hours, and you may check in at any time. If you are arriving past 1:00 AM, please call the front desk at (702) 946-7000 so the team is aware.

      Thank you,

      [hotel-name]

    • MODIFY STAY OR CANCEL STAY OR CHANGE DATES

      Dear [guest-name],

      Thank you for reaching out about modifying your reservation.

      If your booking was made directly with Paris Las Vegas, please contact us and we'll be happy to assist with date changes, room-type changes, or cancellations. Cancellations made directly with the property generally require at least 48 hours' notice.

      If your booking was made through a third-party site, changes and cancellations must be processed through that same booking channel, and their policies may differ from ours. Changes are subject to availability and current rates.

      Please let us know how we can help, and we look forward to welcoming you to Paris Las Vegas.

    • ADD NAME TO RESERVATION

      Hello [guest-name],

      Thank you for reaching out. The process for adding a guest's name depends on how the reservation was booked:

      β€’ Reservations booked directly with Paris Las Vegas can have additional names added in advance. β€’ Caesars Rewards reservations must be checked in by the Caesars Rewards cardholder. β€’ Reservations booked through a third-party site must be updated through the original booking channel.

      Please provide the full name of the guest being added, exactly as it appears on their photo ID, at least 24 hours prior to check-in. All guests checking in must be 21+ and must present a valid government-issued photo ID and a credit card that matches their photo ID for resort fees and incidentals.

    • DEPOSIT

      Thank you for reaching out! I'm happy to clarify the $50 deposit for you.

  3. Source: 3

    Score Β· 62.60%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-standardized-responses-pre-stay.md

    Show source text

    Pre-Stay Standardized Responses for Paris Las Vegas:

    • THANK YOU FOR BOOKING

      Dear [guest-name],

      Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

      β€’ Check-in: 4:00 PM at the front desk or lobby kiosks (must be 21+) β€’ Deposit: $50 per night (held on a credit card; cash is not accepted) β€’ Resort Fee: $54.95 + 13.38% tax per night (β‰ˆ $62.30), covering Wi-Fi, fitness center access, and local calls β€’ Parking: Self-parking β‰ˆ $25/day; valet β‰ˆ $40/day β€’ Connecting rooms can be guaranteed in advance for $20 per room, per night.

      For any special requests, feel free to contact us at +1 (702) 946-7000. After departure, you may receive an email where you can share feedback about your stay.

      We look forward to making your stay unforgettable!

      Best regards,

      [hotel-name]

    • CHECK IN INSTRUCTIONS

      Dear [guest-name],

      Thank you for choosing Paris Las Vegas for your upcoming stay. Check-in time is 4:00 PM local time, and the front desk is open 24 hours.

      We have three easy check-in options: the front desk, the lobby kiosks, or contactless check-in via the online check-in link emailed on your day of arrival (you can then pick up keys at a lobby kiosk).

      Please bring a valid government-issued photo ID and a credit card for the room, taxes, fees, and the $50/night incidental deposit.

      If there's anything we can do to enhance your stay, please don't hesitate to reach out.

      Thank you,

      [hotel-name]

    • EARLY CHECK IN

      Dear [guest-name],

      Thank you for reaching out about early check-in! Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?

      If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply β€” our front desk or the lobby kiosk can assist you on arrival based on room availability.

    • ONLINE / CONTACTLESS CHECK-IN

      [guest-name], you can skip the line by checking in online. Use the link below to retrieve your reservation and check in:

      https://checkin.caesars.com

      A few notes: β€’ The online check-in link will only work on your day of arrival, after 4:00 AM local time. β€’ The Caesars Rewards app will not work with third-party booking numbers, but the link above will let you check in online on your arrival date. The front desk can also associate your Caesars Rewards account at check-in. β€’ Please provide your best email address during check-in β€” this is where your final receipt will be sent.

      We look forward to welcoming you soon!

      Paris Las Vegas

    • PRE-ARRIVAL LETTER

      Greetings [guest-name],

      Thank you for choosing Paris Las Vegas! Before your arrival, here is some information to help you prepare for your stay:

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