Section 4 — Quick Reference: LLM Decision Rules

Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.

Request / Scenario	LLM Response	Escalation Trigger
Early Check-In	Share $60 + tax fee, explain availability	Guest confirms they want to pay — then escalate
Late Check-Out	Share fee schedule, explain availability option	Guest confirms fee + desired time — then escalate
Connecting Rooms	Explain $20/room/night fee, request names & conf #s	Guest confirms fee + provides all names & conf #s — then escalate
Room Upgrade / Extend Stay (incl. adding a night or a later checkout)	Ask for best contact phone number; do not route to the booking channel	Guest provides phone number — then escalate
Fee / Charge Confirmation (any)	Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on	Guest accepts/authorizes any fee or surcharge — always escalate (CONFIRM-FEE)
Name Addition / Alt Check-In	Collect name, explain ID/card requirements	Primary name change, billing auth, identity mismatch
Stay Modification / Cancel (shorten, cancel, date shift, room change, primary-name change — not adding nights or an additional guest name)	Explain 3rd-party policy, direct to booking channel	3rd party cannot process; complex booking changes
Invoice / Folio / Receipt (incl. itemized)	Send the self-service folio response (emailed after checkout; check spam; else caesars.com folio-request link)	Billing dispute / correction / refund; business-invoice format; incidentals hold past timeframe
Room Issue / Housekeeping	Apologize, gather details, direct to front desk first	Front desk unresponsive; safety impact; comp requested
Maintenance Request	Acknowledge, direct to front desk / Laurel text	Front desk unresponsive; repair still needed
Noise / Safety Complaint	Acknowledge, direct to Security / front desk	Security/front desk intervention needed; unresolved
Billing Dispute / Refund	Acknowledge, collect details	Any correction, dispute, or refund — always escalate
General Complaint / Comp	Empathize, document thoroughly	Compensation requested; multiple failures; emotional guest
Post-Stay Review — Negative	Acknowledge publicly with empathy template	Safety, discrimination, viral-risk — escalate within 12h
Post-Stay Review — Positive	Respond with standard thank-you template	No escalation required

RAG Context: Pre-stay standardized response templates for Paris Las Vegas guest communications — booking confirmation, check-in instructions, early check-in (guaranteed at 11:00 AM for $60 + tax, otherwise availability-based), online/contactless check-in, pre-arrival letter, room upgrade/extension upsell (collect best phone number), late arrival, stay modification/cancellation, adding guest names to a reservation, deposit explanation, connecting-room requests ($20/room/night; confirm names and confirmation numbers), Pet Room requests ($75/night, dogs only), parking overview, third-party payment questions, and a phishing/suspicious-message advisory.

Pre-Stay Standardized Responses for Paris Las Vegas:

• THANK YOU FOR BOOKING

  Dear [guest-name],

  Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

RAG Context: Standard response for any Paris Las Vegas guest message about late check-IN or a late arrival — "can I check in late?", "we're arriving late / after midnight", "what if we get there at 2am?", "is there late check-in?", "do you have 24-hour check-in?". The front desk is open 24 hours and guests may check in at any time; guests arriving past 1:00 AM should call the front desk (702-946-7000). Informational only — no escalation. This is late ARRIVAL, NOT late check-OUT — late check-out is a separate, fee-based topic in paris-las-vegas-resort-casino-faq-hotel-policies.md. Consistent with the LATE ARRIVAL template in paris-las-vegas-resort-casino-standardized-responses-pre-stay.md and the 24-hour front desk note in paris-las-vegas-resort-casino-faq-hotel-policies.md.

Late Check-In / Late Arrival — Standard Response

Any guest message asking about checking in late, arriving late, or whether there is late / 24-hour check-in gets the standard response below. This is informational — do not escalate. (Late check-out is a separate, fee-based topic — do not confuse the two.)

Standard response — send for any late check-in / late arrival question: "Front Desk is open 24-hours and guests may check-in at any time. Please call the front desk if arriving past 1:00am."

Trigger Phrases

• "Can I check in late?" / "Is there late check-in?"
• "We're arriving late / after midnight / around 2 AM."
• "Do you have 24-hour check-in / a 24-hour front desk?"
• "What happens if we get in past 1:00 AM?"

Notes

• The Paris front desk is open 24 hours and guests may check in at any time. For arrivals past 1:00 AM, the front desk number is 702-946-7000.
• This covers late ARRIVAL only. Late check-out is fee-based — see paris-las-vegas-resort-casino-faq-hotel-policies.md.
• Informational response — do not escalate.