Paris Las Vegas Resort & Casino

RAG Context: Escalation guideline for Paris Las Vegas Resort Casino guest messages where the guest confirms, accepts, authorizes, agrees to, or approves a fee or charge — as opposed to disputing one. Covers acceptance of a quoted surcharge or add-on cost: connecting / adjoining room fees, room upgrades, early check-in or late check-out fees, resort fees, parking, pet fees, rollaway bed or extra-guest charges, extra-night charges, and any "per room / per night" or "extra fee" the guest agrees to pay (e.g. "Yes, we'd like to confirm the adjoining rooms for the extra fee of $20 per room, per night."). The LLM cannot process payments, apply charges, or guarantee paid add-ons or availability, so every confirmation is ALWAYS escalated to a human Concierge to action. Maps to tag CONFIRM-FEE; this is the catch-all backing the Section 1 upsell rules in paris-las-vegas-resort-casino-upsell-escalations.md. Part of the master framework in paris-las-vegas-resort-casino-escalations.md.

Confirmation of a Fee or Charge

Guest asks / says:

• "Yes, we'd like to confirm the adjoining rooms for the extra fee of $20 per room, per night."
• "Yes, please go ahead and add the [resort fee / early check-in / late check-out / upgrade] charge."
• "We accept the $X fee — please confirm."
• "Go ahead and charge me for the [rollaway bed / pet fee / parking / connecting rooms / extra guest]."
• "That's fine, please add it to my bill / room."
• "Confirmed — please proceed with the upgrade at the quoted price."
• "Yes, we agree to the additional cost / surcharge."
• "Please charge my card for the extra night."

Disambiguation: This tag is for a guest accepting / authorizing a new or quoted charge (a forward-looking action a human must execute). A guest disputing, questioning, or asking to remove an existing charge is a billing issue — see Section 2 General Escalation Rules (Billing). Apply both tags when a message does both.

TAG as confirm-fee

Respond with

Thank the guest and acknowledge the specific fee/charge they accepted, then send a holding reply that a team member is arranging it (e.g. "Thank you for confirming! We're arranging this now and will follow up to confirm."). Do not state the charge has been applied or the room / upgrade / add-on is secured, and do not quote, adjust, or negotiate the amount.

Before escalating

This is ALWAYS escalated. Do not apply, process, or confirm the charge, and do not guarantee the booking change. Capture the guest's exact wording — the specific charge accepted, the amount, the unit (per room / per night / one-time), what it is for (connecting / adjoining rooms, upgrade, pet, parking, late check-out, extra guest, rollaway, extra night), and full reservation details — so the Concierge can apply the charge and confirm the arrangement.

Do not claim (unless actually verified and a real escalation has been created and routed)

• That the charge has been applied, processed, or posted to the folio
• That the room, upgrade, connecting rooms, or any paid add-on is secured, guaranteed, or booked
• That payment has been taken or the card has been charged
• That availability has been confirmed

Escalate when:

• Always. Any guest message that accepts, authorizes, agrees to, or confirms a fee, surcharge, add-on, or paid request is an immediate escalation so a human Concierge can apply the charge and confirm the arrangement — regardless of amount, tone, or whether the guest asks for confirmation. The LLM has no authority to process payments, apply charges, or guarantee paid add-ons or availability.
• If the confirmed fee is tied to a booking change controlled by a 3rd-party channel (Expedia, Booking.com), still escalate and capture the booking channel.
• This rule backstops the Section 1 upsell flows (Early Check-In, Late Check-Out, Connecting Rooms, Upgrade) — when a guest confirms any of those fees, escalate here.

Section 4 — Quick Reference: LLM Decision Rules

Use this table as a fast lookup for any incoming guest message. Find the request type, confirm whether the LLM handles it or escalates, and identify the specific trigger that activates the escalation.

Request / Scenario	LLM Response	Escalation Trigger
Early Check-In	Share $60 + tax fee, explain availability	Guest confirms they want to pay — then escalate
Late Check-Out	Share fee schedule, explain availability option	Guest confirms fee + desired time — then escalate
Connecting Rooms	Explain $20/room/night fee, request names & conf #s	Guest confirms fee + provides all names & conf #s — then escalate
Upgrade / Extend Stay	Ask for best contact phone number	Guest provides phone number — then escalate
Fee / Charge Confirmation (any)	Thank guest, acknowledge the accepted fee; do not apply the charge or guarantee the add-on	Guest accepts/authorizes any fee or surcharge — always escalate (CONFIRM-FEE)
Name Addition / Alt Check-In	Collect name, explain ID/card requirements	Primary name change, billing auth, identity mismatch
Stay Modification / Cancel	Explain 3rd-party policy, direct to booking channel	3rd party cannot process; complex booking changes
Invoice / Folio / Receipt	Explain who issues folio, set timeline expectations	Itemization, billing correction, refund request
Room Issue / Housekeeping	Apologize, gather details, direct to front desk first	Front desk unresponsive; safety impact; comp requested
Maintenance Request	Acknowledge, direct to front desk / Laurel text	Front desk unresponsive; repair still needed
Noise / Safety Complaint	Acknowledge, direct to Security / front desk	Security/front desk intervention needed; unresolved
Billing Dispute / Refund	Acknowledge, collect details	Any correction, dispute, or refund — always escalate
General Complaint / Comp	Empathize, document thoroughly	Compensation requested; multiple failures; emotional guest
Post-Stay Review — Negative	Acknowledge publicly with empathy template	Safety, discrimination, viral-risk — escalate within 12h
Post-Stay Review — Positive	Respond with standard thank-you template	No escalation required

Frequently Asked Questions (FAQ)

Hotel Policies

What time is Paris Las Vegas check-in and check-out?

Check-in is typically 4:00 PM. Check-out is by 11:00 AM.

What is the minimum age to check in?

Guests must be 21 years of age or older to check in.

Is the front desk open 24 hours?

Yes. The front desk is open 24 hours. Guests arriving past 1:00 AM should call the front desk.

What are the standard check-in wait times during peak hours?

Wait times vary but are typically 15–30 minutes during peak hours (4:00 PM – 6:00 PM).

Can I check in early?

Yes. Early check-in can be guaranteed in advance at 11:00 AM for $60 + tax — let us know if you would like it set up. If you prefer not to pay the fee, early check-in is based on availability on the day of arrival and additional fees may apply.

Can I request a late checkout?

Yes. Late checkout can be guaranteed in advance for an additional fee (see the fee schedule below). If you prefer not to pay, late checkout is based on availability and can be requested from the front desk on the morning of departure.

What are the guaranteed late checkout fees?

For Tuesday – Friday departures: 12:00 PM is $20 + tax, 1:00 PM is $30 + tax, 2:00 PM is $40 + tax, 3:00 PM is $50 + tax, and 4:00 PM is $60 + tax.

For Saturday – Monday departures: 12:00 PM is $30 + tax, 1:00 PM is $40 + tax, 2:00 PM is $50 + tax, 3:00 PM is $60 + tax, and 4:00 PM is $70 + tax.

What is Paris Las Vegas's resort fee?

The resort fee is $54.95 plus 13.38% tax, totaling approximately $62.30 per room, per night. It includes Wi-Fi, fitness center access, and local calls.

Is an incidental or security deposit required?

Yes. A $50 per night deposit is required on a credit card. Cash deposits and cash payments are not accepted. If a debit card is used, the actual funds are held and are not available to the guest until released at checkout.

When is the incidental deposit released?

The hold is released by the hotel immediately at checkout. The financial institution determines when the hold clears, typically 5–10 business days.

What is the cancellation policy?

Direct property bookings generally require cancellation at least 48 hours prior to arrival. Third-party reservations may have their own cancellation policies and must be handled through the original booking channel.

Does Paris Las Vegas accept cash?

No. Cash deposits and cash payments are not accepted.

Can I use Apple Pay or a virtual card for resort fees and incidentals?

Yes, tap-to-pay (including Apple Pay) is accepted when processed through a front desk agent. Kiosks may not support this feature yet.

Can I get connecting rooms?

Connecting rooms can be guaranteed in advance for an additional fee of $20 per room, per night, subject to availability. Please confirm the name and confirmation numbers for all rooms you would like connected.

Can I add another guest's name to the reservation for check-in?

It depends on the reservation type. Direct hotel reservations can have names added in advance (Caesars Rewards reservations must be checked in by the Caesars Rewards cardholder). Third-party reservations must be updated through the original booking channel. Please send the full name exactly as it appears on the guest's photo ID at least 24 hours prior to arrival. The guest checking in needs a credit card matching their photo ID for resort fees and incidentals.

Can I modify my stay dates before arrival?

If booked directly with the property, contact the hotel. If booked through a third party, changes must be made through the original booking channel. Changes are subject to availability and the applicable cancellation policy.

Can I change my room type before arrival?