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Expedia Β· Message

Paris Las Vegas Resort & Casino

Autorag source
paris-las-vegas-resort-casino
Thread ID
83ff0c81-68e1-4673-9549-8a731bb197c4
Message ID
98595715-0c4d-4fdc-8e7e-58dc8ddc72a7
Event ID
a806b6b6-abe5-4c80-8923-ab6fe3bfa2b6
🧳

Guest message

Received Β· Jun 11, 2026, 11:51 p.m.

early-check-in

To whom it may concern. My name is Adalberto Montes Contreras and I have a reservation for Tuesday, Aug. 4, 2026. I understand that check in is until 4PM however, my flight arrives at 11:30AM. Is there a possibility that I could arrive by 11:30AM and check in early? If so, what other information would I need to know before? Thanks for your understanding.

🏨

Property Response

Sent Β· Jun 11, 2026, 11:52 p.m.

early-check-in-policy

Dear Adalberto, thank you for reaching out about early check-in. Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you? If you prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply β€” our front desk or the lobby kiosk can assist you on arrival based on room availability.

Escalation Information
Possible escalation
Yes
Actual escalation
No
Possible escalation reason
RAG retrieval returned escalation file "paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-upsell-escalations.md" scoring 57% (at or above the 45% escalation threshold).
Actual escalation reason
Escalation judge LLM did not indicate escalation: The guest is asking about early check-in availability and fees, which falls under the 'Early Check-In Guarantee' rule. The proposed reply is appropriate as it provides the necessary information and asks if the guest wants to proceed. Escalation is not required until the guest confirms their intent to purchase.
RAG Context Documents
  1. Source: 1

    Score Β· 62.62%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-standardized-responses-pre-stay.md

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    Pre-Stay Standardized Responses for Paris Las Vegas:

    • THANK YOU FOR BOOKING

      Dear [guest-name],

      Thank you for booking with us! We can't wait to welcome you to Paris Las Vegas. Here's a quick reminder of what to expect during your stay:

      β€’ Check-in: 4:00 PM at the front desk or lobby kiosks (must be 21+) β€’ Deposit: $50 per night (held on a credit card; cash is not accepted) β€’ Resort Fee: $54.95 + 13.38% tax per night (β‰ˆ $62.30), covering Wi-Fi, fitness center access, and local calls β€’ Parking: Self-parking β‰ˆ $25/day; valet β‰ˆ $40/day β€’ Connecting rooms can be guaranteed in advance for $20 per room, per night.

      For any special requests, feel free to contact us at +1 (702) 946-7000. After departure, you may receive an email where you can share feedback about your stay.

      We look forward to making your stay unforgettable!

      Best regards,

      [hotel-name]

    • CHECK IN INSTRUCTIONS

      Dear [guest-name],

      Thank you for choosing Paris Las Vegas for your upcoming stay. Check-in time is 4:00 PM local time, and the front desk is open 24 hours.

      We have three easy check-in options: the front desk, the lobby kiosks, or contactless check-in via the online check-in link emailed on your day of arrival (you can then pick up keys at a lobby kiosk).

      Please bring a valid government-issued photo ID and a credit card for the room, taxes, fees, and the $50/night incidental deposit.

      If there's anything we can do to enhance your stay, please don't hesitate to reach out.

      Thank you,

      [hotel-name]

    • EARLY CHECK IN

      Dear [guest-name],

      Thank you for reaching out about early check-in! Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?

      If you'd prefer not to pre-pay the guarantee, early check-in is still based on availability on the day of arrival and additional fees may apply β€” our front desk or the lobby kiosk can assist you on arrival based on room availability.

    • ONLINE / CONTACTLESS CHECK-IN

      [guest-name], you can skip the line by checking in online. Use the link below to retrieve your reservation and check in:

      https://checkin.caesars.com

      A few notes: β€’ The online check-in link will only work on your day of arrival, after 4:00 AM local time. β€’ The Caesars Rewards app will not work with third-party booking numbers, but the link above will let you check in online on your arrival date. The front desk can also associate your Caesars Rewards account at check-in. β€’ Please provide your best email address during check-in β€” this is where your final receipt will be sent.

      We look forward to welcoming you soon!

      Paris Las Vegas

    • PRE-ARRIVAL LETTER

      Greetings [guest-name],

      Thank you for choosing Paris Las Vegas! Before your arrival, here is some information to help you prepare for your stay:

  2. Source: 2

    Score Β· 58.19%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-faq-hotel-policies.md

    Show source text

    Frequently Asked Questions (FAQ)

    Hotel Policies

    What time is Paris Las Vegas check-in and check-out?

    Check-in is typically 4:00 PM. Check-out is by 11:00 AM.

    What is the minimum age to check in?

    Guests must be 21 years of age or older to check in.

    Is the front desk open 24 hours?

    Yes. The front desk is open 24 hours. Guests arriving past 1:00 AM should call the front desk.

    What are the standard check-in wait times during peak hours?

    Wait times vary but are typically 15–30 minutes during peak hours (4:00 PM – 6:00 PM).

    Can I check in early?

    Yes. Early check-in can be guaranteed in advance at 11:00 AM for $60 + tax β€” let us know if you would like it set up. If you prefer not to pay the fee, early check-in is based on availability on the day of arrival and additional fees may apply.

    Can I request a late checkout?

    Yes. Late checkout can be guaranteed in advance for an additional fee (see the fee schedule below). If you prefer not to pay, late checkout is based on availability and can be requested from the front desk on the morning of departure.

    What are the guaranteed late checkout fees?

    For Tuesday – Friday departures: 12:00 PM is $20 + tax, 1:00 PM is $30 + tax, 2:00 PM is $40 + tax, 3:00 PM is $50 + tax, and 4:00 PM is $60 + tax.

    For Saturday – Monday departures: 12:00 PM is $30 + tax, 1:00 PM is $40 + tax, 2:00 PM is $50 + tax, 3:00 PM is $60 + tax, and 4:00 PM is $70 + tax.

    What is Paris Las Vegas's resort fee?

    The resort fee is $54.95 plus 13.38% tax, totaling approximately $62.30 per room, per night. It includes Wi-Fi, fitness center access, and local calls.

    Is an incidental or security deposit required?

    Yes. A $50 per night deposit is required on a credit card. Cash deposits and cash payments are not accepted. If a debit card is used, the actual funds are held and are not available to the guest until released at checkout.

    When is the incidental deposit released?

    The hold is released by the hotel immediately at checkout. The financial institution determines when the hold clears, typically 5–10 business days.

    What is the cancellation policy?

    Direct property bookings generally require cancellation at least 48 hours prior to arrival. Third-party reservations may have their own cancellation policies and must be handled through the original booking channel.

    Does Paris Las Vegas accept cash?

    No. Cash deposits and cash payments are not accepted.

    Can I use Apple Pay or a virtual card for resort fees and incidentals?

    Yes, tap-to-pay (including Apple Pay) is accepted when processed through a front desk agent. Kiosks may not support this feature yet.

    Can I get connecting rooms?

    Connecting rooms can be guaranteed in advance for an additional fee of $20 per room, per night, subject to availability. Please confirm the name and confirmation numbers for all rooms you would like connected.

    Can I add another guest's name to the reservation for check-in?

    It depends on the reservation type. Direct hotel reservations can have names added in advance (Caesars Rewards reservations must be checked in by the Caesars Rewards cardholder). Third-party reservations must be updated through the original booking channel. Please send the full name exactly as it appears on the guest's photo ID at least 24 hours prior to arrival. The guest checking in needs a credit card matching their photo ID for resort fees and incidentals.

    Can I modify my stay dates before arrival?

    If booked directly with the property, contact the hotel. If booked through a third party, changes must be made through the original booking channel. Changes are subject to availability and the applicable cancellation policy.

    Can I change my room type before arrival?

  3. Source: 3

    Score Β· 57.19%

    paris-las-vegas-resort-casino/paris-las-vegas-resort-casino-upsell-escalations.md

    Show source text

    Section 1 β€” Upsell Escalation Rules

    Upsell inquiries are initiated by the guest. The LLM presents the offer and collects guest intent. Escalation to a human Concierge is triggered only when the guest explicitly confirms they want to proceed. Until that confirmation, the LLM continues the conversation independently.

    Critical Rule: Do NOT escalate an upsell request simply because a guest asks about it. Only escalate after confirmed guest intent to purchase/proceed. Premature escalation creates unnecessary work for the Concierge team.

    A β€” Early Check-In Guarantee

    Trigger Phrases

    • "Can I check in early?"
    • "My flight arrives at 9 AM β€” can I get my room sooner?"
    • "Is early check-in available / offered?"
    • "What time can I get into my room if I arrive in the morning?"

    LLM Response β€” What to Send the Guest

    "Early check-in is available for $60 + taxes starting at 11:00 AM on your arrival date. Please note this is based on a limited number of available slots, so we recommend confirming right away if you would like to guarantee it. Would you like us to set this up for you?"

    Escalation Decision Rule

    • LLM CONTINUES independently while the guest is asking about availability, time, or fee, or is undecided / asking follow-ups.
    • ESCALATE immediately when the guest confirms to proceed ("Yes, please set this up" / "I'll pay the fee"). Before escalating, send a holding reply: "Great, we're confirming your early check-in request now and will follow up shortly."

    B β€” Late Check-Out Guarantee

    Trigger Phrases

    • "Can I check out late?"
    • "What are the late checkout options / fees?"
    • "Can I stay in my room until 2 PM?"
    • "Is late checkout available?"

    LLM Response β€” What to Send the Guest

    "We'd be happy to arrange a guaranteed late check-out for you. Here are the available options:"
    Checkout Time Tue – Fri Departure Sat – Mon Departure
    12:00 PM $20 + tax $30 + tax
    1:00 PM $30 + tax $40 + tax
    2:00 PM $40 + tax $50 + tax
    3:00 PM $50 + tax $60 + tax
    4:00 PM $60 + tax $70 + tax
    "To secure your preferred departure time in advance, just let us know which time works best and we'll get that arranged. If you'd prefer not to pay a fee, late checkout is also available based on availability by calling the front desk directly on the morning of departure."

    Escalation Decision Rule

    • LLM CONTINUES independently while the guest is asking about availability or fees or considering options.
    • ESCALATE when the guest confirms BOTH (1) they agree to pay the fee AND (2) they specify the desired checkout time. Example: "Yes, I'd like 1 PM β€” Friday departure." Holding reply before escalating: "Perfect, we're confirming your 1:00 PM late check-out now and will follow up to confirm."

    C β€” Connecting Rooms

    Trigger Phrases

    • "Can we have connecting rooms?"
    • "Can our rooms be next to each other / on the same floor?"
    • "We need rooms that connect β€” traveling as a family."

    LLM Response β€” What to Send the Guest

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