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Expedia · Message

Masquerade Tower

Autorag source
rio-las-vegas-hotel-casino
Thread ID
e1a2e494-036b-4976-8aad-7db5e650b18e
Message ID
8038bf67-2616-4810-bad3-fd42cce200ec
Event ID
d34eb42a-9abb-4cd7-a146-7dd72e0af96c
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Guest message

Received · Jun 12, 2026, 9:32 p.m.

stay-modification

Also how much extra to add a child in the reservation?

🏨

Property Response

Sent · Jun 12, 2026, 9:32 p.m.

reservation-modification-policy

Thank you for reaching out. To add a child to your reservation, please contact Expedia customer service, as they will be able to assist you with any changes to your booking. Text Rio Rita at (702) 777-7777 for more information.

Escalation Information
Possible escalation
Yes
Actual escalation
No
Possible escalation reason
RAG retrieval returned escalation file "rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-name-addition-escalations.md" scoring 64% (at or above the 45% escalation threshold).
Actual escalation reason
RAG retrieval indicated escalation, but the guest message tag "stay-modification" is configured as a no-escalation tag for this property.
RAG Context Documents

  1. Source: 1

    Score · 64.06%

    rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-name-addition-escalations.md

    Show source text

    RAG Context: Escalation guideline for Rio Las Vegas name additions / guest authorization. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

    A. Name additions / guest authorization

    Guest asks:

    • "Can you add a name to the reservation?"
    • "Can someone else check-in before me"
    • "Can I change the name on my stay"

    TAG as name-addition

    Respond with

    Collect name, explain check-in/card requirements, note request

    Escalate when:

    • The guest wants to change the primary guest
    • The guest wants a guarantee that another person can check in without the booker present
    • There is any billing authorization / third-party payment / identity mismatch

  2. Source: 2

    Score · 56.19%

    rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-upgrade-request-escalations.md

    Show source text

    RAG Context: Escalation guideline for Rio Las Vegas upgrade / better room / guaranteed view requests. Includes guest asks, TAG classification, AI-handleable response, pre-escalation guidance, and escalation triggers.

    C. Upgrades / better room / guaranteed view

    Guest asks:

    • "Can I get an upgrade?"
    • "Any chance of a better room?"
    • "Can I get a renovated room?"
    • "Can I guarantee my bed type"
    • "I booked Room Assigned Upon Arrival - how can I guarantee a bed type"
    • "Can I get a guaranteed strip view?"

    TAG as upgrade-request

    Respond with

    Provide standard upsell info, set availability expectations; for view / high floor / quiet room preferences, note preference with best-effort language

    Before escalating

    Always tell guests this is subject to availability upon arrival. If they want to pay for an upgrade, they can contact their booking platform customer service to check availability.

    Escalate when:

    • The guest wants an actual inventory confirmation
    • The guest wants to confirm a bedding type and pay for an upgrade for a "Room Assigned Upon Arrival" bed type
    • The guest disputes upgrade price
    • The guest wants to pay for an upgrade ahead of arrival

  3. Source: 3

    Score · 56.05%

    rio-las-vegas-hotel-casino/rio-las-vegas-hotel-casino-early-check-in-escalations.md

    Show source text

    RAG Context: Escalation guideline for Rio Las Vegas early check-in requests. Includes guest asks, TAG classification, AI-handleable response, and escalation triggers.

    E. Early check-in

    Guest asks:

    • "Can I check in early?"
    • "My flight gets in early - can I get my room sooner?"

    TAG as early-check-in

    Respond with

    Explain day-of availability and possible fee

    Escalate when:

    • Guest asks for a guarantee before arrival
    • Guest wants to pay a fee to guarantee early check in

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